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CB Drug Store CVS customer service, wrong medicine
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CVS review: customer service, wrong medicine 46

J
Author of the review
2:18 pm EDT
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Be aware of cvs store #6238. It has been atleast two they have gave me the wrong medicine. The first time the name matched my father inlaw but when I took a second look at home the address was different. I was given someone else medicine. I took it back the reps didnt think it wsas no big deal no apology given. Wow?

My husband the second time picked up my sons medicine and was given someone else. Most of the time they do not know what is going on. They are very disorganized.

After about two years I decide to go back nothing has changed cs is rude, disorganized. I waist to much time being told my medicine will be ready and when I go I get tols atlesat two more times to come back. I waited in drive thru for 30 minuted so they could tell me no they dont have the prescription, and will not be able to fill any time soon.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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46 comments
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PharmTech
Fairview, US
Mar 27, 2010 12:14 am EDT

Cashiers are not required to tell you things that are clearly written on the back of the item you are buying. Most prepaid cards tell you right on them that they are non-refundable. Also, CVS reserves the right to refuse any sale or refund for any reason.

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tired of CVS
Waco, US
Feb 01, 2010 8:44 pm EST

Just used CVS for my last time! I have used CVS for years, but no more! Slow, rude, purely hateful customer service. I thought it was just me until I brought it up to my friends tonight. My latest hateful encounter in Waco Texas with a pharmacy tech named Linda at the South Valley Mills store. I called early today to get my refill, so that it would be no problem to pick it. As usual, they were confused yet again. After argueing for 32 minutes with LINDA I finally got my prescription. My laid back husband has also had a run in with LINDA the rude red head with glasses. Apparently several of my friends have also. I have also heard there seems to be a "Linda" in most CVS stores. Their caring commercials are SO misleading. Even in confusion, the techs have no right to be rude to people that usually don't feel well or they wouldn't be at a pharmacy anyway! Last complaint...the button at the drive through is inaccessible to people with back and neck problems and even though the CVS employees know you are there, they refuse to come over and offer assistance until you ring it. Anyway, I am done with any and all CVS stores! So CVS, I hope Linda is a special employee because you are losing costumers because of her! Anyone wanting to use the South Valley Mills store in Waco, Texas, my suggestion is run or you will be sicker when you leave the place!

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Jenn863
Wauchula, US
Jul 07, 2009 6:13 pm EDT

Shank...are you freaking kidding me with your post? Who the hell do you think is at ground zero when natural disasters occur? The National Guard! Who are the SOLDIERS who will and have defended us on our homefronts during times of crisis? The National Guard! You do also realize that the members of the Army, Navy, Marines and Coast Guard are all paid as well right? This poster has a job, is a member of our Armed Forces and is raising a child and you have the audacity to treat her as if she is a second class citizen. Get over yourself!

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Shank
None, US
Jun 10, 2009 4:31 am EDT

I love the soldiers (if you can even call youself that) that think everyone needs to thank them for being in the military. First off the nation guard is for losers who cant cut it in the real military or wont commit to it and secondly, your getting paid to do it and thats probably the only reason you do it. If ### got changed and you werent getting paid, you wouldnt be there. You personally had nothing to do with the freedoms we enjoy today, that was accomplished by soldiers of wars past.

As for CVS, i side with them because legally they have to let you leave and return, and im sure it a pain in the ### for the company to deal with soldeirs leaving and returning all the time. Plus now you have a kid and its well know that mothers are always taking time off to take care of their kids ailments. Basically they are stuck with you cause they cant fire you for these reasons (in many states anyways).

If you were serious about either "career" (and i use the word loosely) you would choose one over the other and do that full time. Otherwise if you cant be make a serious choice, then dont expect an employer to take you very seriously.

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Danielle
, CA
May 01, 2009 3:08 am EDT

My husband is in the military so my first suggestion to you is to complain to your boss and tell him/her that it is the law that you be given leave from work to attend these weekend trainings and such and that you need the hours. If it continues go to your chain of command. Nothing scares a civilian more that getting a phone call from a high ranking officer about an employee. I hope this helps and I'm so sorry you have to work for someone who seems to discriminate against people who are willing to lay down their lives for their country. Good luck!

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Enough with stupid people on Welfare
, US
Oct 07, 2008 1:10 pm EDT

Wow, I am sooooo... sorry you have to deal with this. I am just a legal permanent resident of this great country and just wanted to let you know that I DO appreciate EVERYTHING you do and have done for this country. CVS is just as bad as it gets to work for. I am just part time and let me tell you, if somebody like you would for at my store I would scream bloody murder to Rhode Island. Once agin, sorry to hear about your problem. Enjoy your Baby.