Cricket — wrongful billing & poor customer service
I have had a cricket cell phone for 4 months. The day I purchased the phone I was supposed to be given my first month of service for free with the cost of the phone. That day, I paid cricket $229.00, then the charged me again without my authorization. When I called to complain, they said they had "credited" it back to my bank account. I watched and waited. It has been 3 months since my complaint and it still has not been credited to my account plus they overbilled me again! I have paid cricket $577.00 in the past 3 months without authorization. I finally had to change my debit card number to stop their overbilling my account, so they cut my service off. I have been to 2 the their "full service" stores with my bank statements and bills in hand and have proven that they are wrong, but their personnel seem incapable of actually thinking for themselves. Because their computer screen shows credits to my bank account, they cannot see the fact that the credits never took place. Calling the 800 number is a joke. At least the people in the store pretend to be nice while not helping but the people on their 800 number are flat out rude while not helping. I submitted all of my documents to cricket's corporate office with absolutely no response. Cricket is the very worst company I have dealt with in quite a while. I would be embarrassed to work for such a worthless operation.