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Credit DiagnosisUnauthorized charges to credit card!

I contacted Credit Diagnosis to order credit reports from the three major credit-reporting entities. I was unable to get assistance from them online and to phone them. They asked for sensitive information on the phone, which is illegal. They requested my SSN, for example. After being able to print out my credit reports, the next day I have three emails saying I will be charged a fee if I DON'T CANCEL. I did not authorize them to charge my card(s) for anything.

Responses

  • Al
    Alonzo Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too received unauthorized charges to my credit account after requesting my credit report. This company makes it virtually impossible to contact them. I would NOT recommend this company for ANYTHING!!!

    0 Votes
  • Sh
    shannon smith Mar 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have canceled numerous times with Credit Diagnosis after emailing and calling them because of the $1.00 (refundable charge... yeah right) and then they charged $29.95 immediately after that... I didn't approve the $29.95 charge nor the $1.00 charge. They still continue to charge my account for services I don't use.

    If you call them, they will ask for your home phone number, credit card and SSN right off the bat!

    0 Votes
  • Mi
    MICHELLE BOLICK Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I HAVE TRIED SEVERAL TIMES TO REQUEST MY LOGIN ID AND NEVER RECIEVED IT AND THEY HAVE NOW CHARGED MY CHECK CARD 39.95 THAT I DID NOT AUTHORIZED . I WENT TO GET FREE CREDIT REPORTS COULD NOT OBTAIN THEM ONLINE AND NOW THEY ARE CHARGING ME FOR SOMETHING I CANT EVEN ACCESS

    0 Votes
  • Ms
    Ms. MVO Mar 03, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I received 2 charges from these people... please don't get them ur information it is not a free trial basis...

    0 Votes
  • Br
    Brian Wilson Mar 06, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company scams you for a $1.00 payment and never produces a report. Nobody answers their customer service line! Beware Do Not Use Them!!!

    0 Votes
  • Ch
    channien Mar 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also signed on for a "FREE" credit report and I did not get one! I waited two weeks to get something in the mail that would allow me online access to my credit report, and nothing came! If you attempt to call them, then you will only receive an automated system prompting you to get online and send an email... WHAT A JOKE!

    DO NOT USE THIS COMPANY!

    0 Votes
  • Ar
    Aron Mar 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I requested my free credit report and found they charged my credit card 1.00 three times and then 7 days later charged my card 29.95 twice. Please do not use this company. They were not authorized to charge my card for anything.

    0 Votes
  • De
    deanna Mar 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just opened my bank statement and I found three 1.00 charges and 2 times 29.95 to my account that I didnt authorize? How do I resolve this???

    0 Votes
  • Sa
    say that until it something u paid 4 Mar 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I also requested the free credit reort only to find that they charged my account a $1.00 fee and then a $29.95 fee. They did not mention a $29.95 fee and were unauthorized to charge my card. When I called them they acted as though they could not find anything associated me in order to get me to give them sensitive information. Only after I threatened to contact the FTC and the attorney general did they assure me that my account would be credited back in 2 days.

    0 Votes
  • Ca
    carl Davis Mar 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Don't call credit diagnosis it suck's.

    0 Votes
  • Se
    sean Apr 01, 2008
    This comment was posted by
    a verified customer
    Verified customer

    their a scam charged me 20 something dollars for nothing

    0 Votes
  • Be
    Beverly Rambert Apr 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    DO NOT USE THIS COMPANY!!! I also requested the free credit report and was charged a $1.00 membership fee. After no credit report was produced, I called the next day to cancel. That was on March 11, 2008. I received a statement today and was charged another $1.00 and it caused my account to go into overdraft!!! When I tried to explain to the representative what happened, she kept insisting my membership was cancelled in March and was no help to me at all. Now I am stuck with a $35.00 overdraft fee that I can not afford!! I hope I will not have this $1.00 charge another month.

    0 Votes
  • Ja
    jamie Apr 22, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Not only do they charge you for things not authorized, they are spammers too!!! Our company server has been bombarded with gambling, viagra and othe spam since I went through the process of getting my credit report from them. They are a total rip off and just use your info to sell to scammers and spammers, DO NOT TRUST THEM!!!

    0 Votes
  • De
    Debbie Apr 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is running a scam, probably on hundreds of thousands of people in this country. They advertised a FREE credit report, then charged me both $1.00 and $29.95. I have reported them to my credit card company. They should be reported to the BBB and any other strong anti-fraud business organization that exists. They are living off the interest charged to thousands if no millions of people they scam. They refuse to remove the charges, likely depositing them into an interest bearing account. WARN OTHERS!

    0 Votes
  • Do
    Donna Reaves May 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have concelled everything from homeplayonline.com/value plus etc. they give out info when you check your credit report and sell it to these companies with your credit card number I have concelled my card but others beware of checking your credit report because when it's free it 's real not and it's not the dollar they say it is.

    0 Votes
  • Da
    Danielle White May 23, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have used the service before and never had a problem. I think the problem you are all having is that you don't cancel before the free-trial ends. I have used numerous credit reporting services and as long as they're cancelled in time no charges occur.

    Also when signing up for anything online do look over terms and conditions, some websites will list charges and fees there, and most people do not read them. If you click 'agree' without reading, you never know what you've agreed to.

    0 Votes
  • Sa
    Sarah May 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have never signed up for this account. This is a true rip-off

    0 Votes
  • Pa
    Pat May 26, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I have also complained about charges on against my bank account. I cancelled my credit reprt thing 2 months ago and still charges are being withdrawn. I think collectively we should contact the Better Bussiness Bureau and file complaints against this company and maybe something will be done. Along with the BBB I plan on filling charges with the Attorney General in my State. I have changed my bank account number once and I can't do it again. That is the only way to stop the charges.

    0 Votes
  • Tn
    TNF Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I had the same issue. I caught these withdrawls while they were in "Pending" status. If you want to rectify this situation, first contact your banking instituation and make them aware of what is going on. Let them know that these were unauthorized transactions. Most likely they will give you the numbers to these companies to see if you can rectify this on your own. Contact Credit Diagnosis @ [protected] and Privacy Matters [protected]. Let them know where you stand and that you wish to be refunded due to poor or lack of services. In my case, they complied, and cancelled everything; but if they do not, you have the right to file a formal complaint with your banking institution. They will handle the rest. You can also cancel the card that these companies have on file so that there is no way of acessing your account. I hope this helps.

    0 Votes
  • An
    Angela Minnameyer Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I signed up for a "free" credit report for 1$ and credit report took $29.95 out of my account every month!!! It does not say this when you fill out the forms. DO NOT sign up!

    0 Votes
  • Bo
    bozcan Jun 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This company is totally scam. They sell all information to the so many different companies that you get charges. Your savings charges $1.00 every month, This credit diagnosis chargeS $29.95, also Privacy matters charges $1.00+29.95 EVERY MONTH . when you called they first refund the current months charges then if you ask for the amounts that you get charged they transfer you to supervisor. Then same story again current month blah blah blah, if you say that i'll go further with my lawyer and supervisor returns your money in 2 business day, hopefully if you get your money you are lucky.

    Instead of geting your report from this companies you should get in touch with the credit bureus every year you can get a free credit report from trans union, experian, etc.

    0 Votes
  • Co
    Cora Cason Jun 09, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I would to cancel the email messages you are sending, also the $1.00 charges, I don't want any more advertisement, start now June 9, 2008.

    Thank you,

    Cora

    0 Votes
  • Ma
    MARTHA SMITH Jun 13, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I REGISTERED WITH CREDIT DIAGNOSIS, AND HAD SO MUCH
    TROUBLE!
    TRANSUNION CLAIMED THEY COULD NOT IDENTIFY ME UNLESS I COULD GIVE THEM INFO ABOUT CREDIT FROM 10
    YEARS AGO! GOOD LORD, I CAN BARELY REMEMBER YESTERDAY LET ALONE AN ACCOUNT NUMBER FROM 10
    YEARS AGO. HE WANTED BALANCES ON 10 YEAR OLD ACCOUNTS ETC. I TRYED TO EXPLAIN TO HIM THAT ALL I
    HAD NOW WAS THE BASICS, ELECTRIC, HOUSE PAYMENT, AND ONE CHARGE OPEN BUT HE WAS NOT INTERESTED IN THIS.
    WELL, TODAY WHEN I TRIED TO ACCESS THE CREDIT REPORT, THEY WERE STILL WAITING ON THE SAME INFO;
    NO CREDIT REPORT, ANOTHER CHARGE ON THE ACCOUNT
    SO SHE PROMISED SHE WOULD ENTER SO I COULD RETRIEVE
    ONE CREDIT REPORT, CREDIT THE CHARGE AND THEN
    CANCEL THE ACCOUNT, BEFORE I COULD GET TO THE
    COMPUTER, THE ACCOUT WAS CANCELLED SO I COULD NOT EVEN RETREIVE ONE REPORT.

    NOW HOW'S THAT FOR GOOD CUSTOMER SERVICE?

    0 Votes
  • Cl
    clarissa Jun 15, 2008
    This comment was posted by
    a verified customer
    Verified customer

    on 6/14 i checked my prepaid credit card balance and noticed a charge i did not authorize...i called the card company (after trying to contact credit diagnosis and getting no response) and they removed the charge...today i checked my balance and a new charge is there...it's a sunday so they have no phone reps working but they sure do have someone around charging my card...i can't wait to talk to them about this again tomorrow

    0 Votes
  • Sa
    sarah Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    theese mother ###ers chaarged me an out standing amount on my credit card i canceled nearly 3 months ago and a charge came out of no where ! they should be put out of buisness !

    0 Votes
  • Ma
    mary Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you are charged unauthorised amounts contact your credit card customer service. They will advise you to call the vendor and if you have no luck there then call the credit card again and file a compaint and they will investgate. most likely they will remove the charges. I have done this twice and was very happy with the outcome.

    Warning: dont sign up for anything on the web without Googling the vendor first. Thats how I found this sight. I was going to sign up for Credit Diag. and was warned off by posters - Thank you.
    Also to avoid annoying ph calls I put a fake ph# on all purchases I make online. Whether I know the website or not. No ph# ever.
    Good luck to all.

    0 Votes
  • Ma
    mary Jun 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    PS. My name's not Mary.

    0 Votes
  • Ma
    Marjorie Jun 19, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I authorized one (1) $1.00 charge to credit diagnosis on 6-15-08. I just looked at my credit card statement online and it shows multiple other $1.00 charges. Beware all!

    0 Votes
  • No
    norma payton Jul 04, 2008
    This comment was posted by
    a verified customer
    Verified customer

    If you charge my account for this service, I will be forced to turn this matter over to the States Attorney
    office.
    I have documented all.

    0 Votes
  • Pa
    Patricia Jul 12, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problems as all of the other complaints, I called to tell them I did not want to be on there list, and to cancel my order. I could not reach anyone and no one would call me back. IN the mean time they have charged my account with $1.oo and twice the charged the $29.95 with no autorazation. I do not want there services and do not know how to resolve the situation, as no one will call me back. If anyone knows what I can do about this please let me know...Good luck to all that fall for this scam...

    0 Votes
  • Jo
    John Jul 17, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Contacted them after charge showed-up... Got right through... Talked to Linda (emp # 25949), who was very polite and courteous... Immediately cancelled membership and agreed to credit back membership fee within two days... Was able to reach them at [protected]...

    0 Votes
  • Ro
    Robert J Levangie Jul 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problem with Credit Diagoosis Co. I requested a free credit check and they said it will cost $1.00 to process the request. I gave my credit card # and they charged my card $1.00 Plus $1.00 For savings and $29.99 Twice. I called and they said they would credit my account. They credited my account only one $29.99. When I called back I talked to David #14480 and he told me they could not cretit my account any further and he would not let me talk to anyone else he said he was a superviser and he had the final say. I never have received a credit reporte yet. I called the credit card company and had them put it in dispute and they credited my account $29.99 From the looks of all the complants this company needs to GO.

    0 Votes
  • Ei
    eileen morrow Jul 25, 2008
    This comment was posted by
    a verified customer
    Verified customer

    RIPPED ME OFF CHARGE MY ACCOUNT WITHOUT PERMISSION.

    0 Votes
  • Mi
    Michele Jul 28, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just called Credit Diagnosis/ PM Idemnity/ Savings Club for my husband to cancel all memberships. All he did was enter his name on the website and somehow through that they were able to access all his account informations. Within a week he received several charges of $29.95 and $1.00. They charged his debit account which caused him to accrue over $220 in overdraft fees. Speaking to the bank, they have been dealing with A LOT of complaints about this company. They said if the Credit Diagnosis creeps dont refund us within 2 days like they said they would, then the bank will go after them themselves. I hope it works out- I can't believe people can get away with this sort of stuff!

    0 Votes
  • Ke
    ken Aug 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I applied for what was supposedly free credit reports, only a one time fee of $1 for processing fee and $1 for a refundable processing fee. Filled out info on line and got nothing in return. Now they are trying to charge my credit card with a monthly fee of $29.95 to have their service. THIS IS A TOTAL SCAM - DO NOT GET INVOLVED WITH THESE PEOPLE.

    0 Votes
  • As
    ash Aug 10, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Ripped off like everyone else complete rip off. free trail basis yea ok. so where did the 29.99 * 2 and the 1.00 fees come from? BS avoid at all costs!!!

    0 Votes
  • Am
    amy Aug 11, 2008
    This comment was posted by
    a verified customer
    Verified customer

    They are debiting my accounts as well, and put me in the negative.
    I am filing claims with the bank, and cancelled my debit card.

    0 Votes
  • Ch
    chondra Aug 14, 2008

    I feel better now knowing that I wasn't the only one with these unauthorized charges. I called the number listed by John from 27 days ago. I was told that I'd cancelled one service but not all of them. Then I was told that they could only refund the most recent amount and that it should appear within the next two business days...so we'll see. Thanks to everyone for the info!

    0 Votes
  • Co
    collins iyamah Aug 16, 2008
    This comment was posted by
    a verified customer
    Verified customer

    This mother ###ers are ripping me off we need the Police and Govt. to find out who they are and am going to close my account cus am tired of them .i didn t buy nor sell anything to this hulligans.course of nature willwipe them away in Jesus Name i pray.

    0 Votes
  • Bi
    BILLIE J Aug 18, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I too was scam by this same co. I just called and got a very nice lady name Marsha she cancell this months any I HAD TO TALK TO A SUPERVISOR WHO WAS A TOTAL A-- HOLE !!! thanks everyone for all the usefull info.

    0 Votes

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