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Cox Communicationsinternet service

1
A Sep 01, 2018

Good day. This is Aurelio Angosta. Im complaining about an unexplainable massive data log of 400GB that occur in a day and was charge to my account. I called on Sept. 1, 2018 to ask about any information or data log that occur on Aug. 27, 2018. Customer representative of the company (Cox) had me transferred all over for over an hour but the issue hasn't been resolve instead they made me purchase an extra service to cover for those charges. The internet provider company could not provide me any details about that particular day that may have cause my data limit to go over for this months billing cycle. My desirable solution is request a refund for all the charges due to overages as well as a refund on the extra service they made me purchase.

internet service
internet service

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