Cox Communications — deceptive practices
The sales representative flat out lied about the services I would receive. My initial bill was so much more than quoted so a tech came and took away the DVR and downgraded me. Your two year price lock is not as any reasonable person would call a price lock since my bill has gone up significantly after a year. The support staff explained to me numerous times how Cox describes "price lock" and I still don't understand what they are talking about. Any normal person views a price lock as meaning that your price won't change. Iv'e spent hours of wasted time speaking to the support staff but have only gotten a small discount of the increase. Iv'e never dealt with such a dishonest company. I just wanted my account cancelled but am on the hook for a penalty. All because Cox won't provide the services I was quoted for the price I was quoted.