Couture Candy

Please review all of the complaints on the Better Business Bureau’s website before purchasing anything from them. I must say this is by far the worst online experience I have ever encountered. I actually had to seek legal counsel because of how my purchase was handled. Please make sure that you read all of the fine print on their website because they will try to use it against you instead of doing the right thing. On April 10, 2023 I bought a $340 dress, paid $30 for 3 day shipping, when the dress did not arrive by the expected date, I contacted customer support and was told that the order could not be cancelled but that I could return it once the dress arrived. When the dress arrived 3 days after the event, I contacted support and was issued a return reference number and sent the dress back untouched and paid an additional $30 return shipping. When the dress was noted as returned by support, they offered me a store credit. I requested a full refund based on the circumstances and was told in so many words that although I chose 3 day shipping I should have read their shipping policy that discussed processing time in a complete other section of the website. Nonetheless, I filed a dispute and PayPal and PayPal ruled in their favor because of the fine print that they referred to. I disputed again and PayPal ruled in their favor again. Here is the kicker, because I disputed the transaction a second time they charged me a 50% reactivation fee of my store credit which means I would receive a store credit of $147.18. After speaking to my lawyer he suggested I ask them to send me the dress back and call it even, they refused to send me the dress. So I basically paid for a dress that I never touched, was penalized for disputing the transaction, then was not obliged to receive the merchandise that I had already paid for. Terrible, terrible company. Please think twice before buying from them—It will be my life’s work to expose them based on the principal of the matter and terrible customer service. I will be filing a claim in smalls claims court-wasting more money to do this, posting reviews of their company wherever I am able, and I will also keep trying to get the news to investigate.

Here is the exact breakdown of what they sent me in reference to the store credit:

Date Issued: June 15, 2023

Your Store Credit is valid until: December 14, 2023

SC Issued : $147.18

Here's the Store Credit computation for your reference:

Amount paid $341.41

Less: Restocking Fee 50% $-154.23

Freight Cost $-30.00

Handling Fee $-10.00 RSL

Amount Refunded $147.18

Refund Method: Store Credit

Yo, listen up! I gotta tell you about my experience with CoutureCandy. Lemme tell ya, it was not a good one. I thought I found the perfect dress on their website, but when it arrived it just wasn't what I was expecting. So, I tried to return it. That's when the real trouble started.

First off, they make you jump through all these hoops just to apply for a return. You gotta take pictures of the dress with the labels on and fill out all this paperwork. Then, you gotta send it back at your own expense. No return label, no nothing. And even if you do all that, they only give you store credit. What if I don't want store credit? Well, then they hit you with a 25% restocking fee, a $10 handling fee, and a $90 freight fee. Are you kidding me? I already paid to send the dress back!

I gotta say, this is not how any other company does returns. It's completely unfair and just plain wrong. I mean, online shopping is supposed to make our lives easier, not harder. So, do yourself a favor and shop somewhere else. Don't make the same mistake I did.

I had a terrible experience with CoutureCandy. Their return policy is so complicated that it's almost impossible to return anything. If you don't return the item within 5 days, they charge you a 20% late fee. And even if you do return it on time, you have to email them to request a return and wait for them to respond with instructions.

The instructions they give you are ridiculous. First of all, they don't provide a return label, so you have to pay for expedited shipping to make one. Then, you have to write the RA and order number on the box in big letters and take a picture of it to send to them. If you don't do this, they won't accept the return.

But that's not all. You also have to take pictures of the dress (front and back) and the return label (front and back) and send them in an email. If you don't do this, they won't accept the return either. It's like they're trying to make it as difficult as possible for you to return anything.

And if you don't want to deal with all of this, they offer "free alterations" as a way to opt out of returning the item. But who knows if the alterations will actually be done correctly?

Overall, I would not recommend ordering from CoutureCandy. Their return policy is a nightmare and they make it almost impossible to return anything. Save yourself the headache and shop somewhere else.

I recently purchased a dress from CoutureCandy for my daughter's XV celebration. I opted for a size small as I am petite, but unfortunately, the dress did not fit me properly. The fabric was also extremely hard and had lots of glitter that easily came off. I didn't even bother trying it on completely as it was impossible to fit into.

To make matters worse, when I requested a refund, I was informed that I had to pay for the shipping again, which cost me $20 flls for FedEx. After waiting for two weeks, I was finally informed that my return was accepted, but they would be deducting a 20% restocking fee, which I found to be ridiculous.

I then asked for a refund on my card, and they agreed to it, but with an additional 25% extra charging fees, which I had no idea about. In total, I only received $154 dlls back from the $256 that I paid, plus the shipping and handling fees of $40 dlls, which left me with less money in my pocket.

Overall, I found my experience with CoutureCandy to be a total waste of time and money. The dresses are of poor quality, and the return process is complicated and expensive. I would not recommend this website to anyone looking for a reliable and trustworthy online shopping experience.

I recently made a purchase on CoutureCandy.com for a dress that I had my eye on for a while. I was excited to receive my order confirmation and tracking number, but after about a week, I noticed that the amount for the dress had been credited back to my card. I was confused and frustrated, so I decided to call customer service to find out what was going on.

To my surprise, I was informed that the dress was no longer available and that I would not be receiving my order. I was shocked that I had not been notified of this beforehand, especially since the dress was still showing as in stock on the website. This lack of communication is unacceptable and shows poor customer service.

I am disappointed in the way that CoutureCandy handled this situation. It is frustrating to think that the dress may not have even been in stock to begin with, and that I was not informed until I reached out myself. This is not the way that a business should conduct itself.

I hope that CoutureCandy takes steps to improve their communication with customers in the future. It is important to keep customers informed about the status of their orders, especially if there are any issues or changes. I will think twice before making another purchase from this website.

So, we had a bit of a rough time with CoutureCandy. We ordered a dress and unfortunately, it didn't fit quite right. We followed all the return policy instructions and paid almost $100 to quickly ship it back. But then, we got an email saying that the dress was returned in bad condition and we wouldn't be able to exchange it. We were really careful with the dress, so we were pretty upset about this. We tried to get in touch with customer support, but it took a while to get through to someone who could help us. Finally, we talked to a supervisor and they agreed to review the situation. Luckily, they found that the dress was actually in good condition and we were able to get store credit to order the larger size. But then, when we went to checkout, we were charged an extra $44.90 for a handling fee. We weren't too happy about that, but we just wanted to get the dress in the right size.

Overall, we would say that if you're thinking about ordering from CoutureCandy, just be really careful. If you think there's any chance that you might need to return or exchange something, make sure you read the return policy really carefully and take pictures of everything before you send it back. We're still waiting for our exchanged dress to arrive, so we're hoping that everything works out in the end. But we definitely wouldn't want anyone else to have to go through what we did.

I recently ordered from CoutureCandy and received my package in just one day! However, when I tried on the dress, it didn't fit quite right. I immediately reached out to their Customer Service team via email, as stated on their website. Unfortunately, I didn't receive a response from them for five whole days! I even left three voice mails at the phone number they provided, but still no response.

Feeling frustrated, I had no choice but to file a dispute with my credit card company. It wasn't until then that I finally heard back from CoutureCandy's Customer Service team. They instructed me to send the dress back at my own expense via FedEx with a Required Signature. On top of that, I had to take eight photos of the dress to document that it was in the same condition as when I received it, with tags still attached.

Overall, I was extremely disappointed with the poor Customer Service and horrible return policy procedures at CoutureCandy. I don't think I'll be shopping there again. If they really want to provide good service, they should take a page out of Dillard's book. Dillard's shopping experience is exemplary and shows how every company should take care of and value their customers. After all, customers are the reason for a company's existence.

I bought a dress from Couture Candy for a whopping $750 and was very disappointed with my purchase. The dress arrived with measurements that were inconsistent with the ones provided online. This made it impossible for me to wear the dress as it did not fit me at all. To make matters worse, I had to pay for the shipping to return the dress. If I didn't return the dress within 14 days, I would not be able to make the return at all. This was very frustrating for me as a customer.

The customer service at Couture Candy was terrible. They did not seem to care about my concerns and were not willing to help me find a solution. It was clear that they only cared about their brand and not about their customers. I also had a hard time getting in touch with them as their customer service reps were not based in the United States. Their email responses were filled with grammatical errors which made it even harder to communicate with them.

If you are looking to buy a dress for a special occasion, I would not recommend Couture Candy. Their customer service is terrible and they do not seem to care about their customers. I would give them a 10/10 for being the worst company I have ever dealt with. I will never buy anything from them again and I would advise others to do the same.

Don't even think about buying from CoutureCandy. Their return process is a complete nightmare. When you send back an item, they'll send you a confusing message about how much you'll get back, which is way less than what you paid. And get this: you can only get store credit or nothing at all. I tried to dispute it with Paypal, but they didn't help at all. In fact, they made things worse by telling CoutureCandy about the dispute. And then CoutureCandy punished me by taking away my store credit. That's not how you treat customers! I've been trying to get my money back since September 13th, 2021, and it's now January 17th, 2022. I've tried to contact them multiple times, but they just ignore me. They have my money and my returned item, and I still haven't gotten my $480 back. Don't waste your time with these dishonest people. Go to Macy's, Neiman Marcus, Bloomingdales, or any other store that actually cares about their customers.

Yo, listen up! I gotta tell you about my experience with CoutureCandy. So, I was browsing their website and I found these two dresses that I just had to have. They were already made and being sold, so I thought it would be a quick and easy purchase. But boy, was I wrong!

I received my package on Thursday evening, but I wasn't able to try on the clothes until Friday night. When I realized that they didn't fit me right, I immediately tried to contact CoutureCandy for a return. But guess what? No one got back to me until 1pm on Saturday, when all the mailing offices were closed. And get this, they told me that if I mailed the clothes back after Monday, I would forfeit 20% of my money. What kind of nonsense is that? Don't they know that most stores are closed by 1 or 2pm on Saturdays? And where I live, there are Blue laws that prevent me from mailing anything on Sundays. So, if I don't mail the clothes back on Monday, I'll lose some of my money? That's just ridiculous!

But wait, there's more! If I'm so unhappy with them and I want my money back, they'll take 25% of my total cost! Can you believe that? What a rip off! I'm telling you, don't ever buy from CoutureCandy. You'll regret it, trust me.

Overall, I'm really disappointed with my experience with CoutureCandy. They claim to offer money back when you don't like your items, but that's only if it's custom made for you. If it's already made and being sold, they'll take some or all of your money. That's just not fair. And their customer service is terrible. It took them forever to get back to me and they weren't even helpful when they did. I would not recommend this company to anyone.

This company, CoutureCandy, is not the best when it comes to sizing and policies. I recently ordered a dress from them that was supposed to arrive in just two days. However, it came almost a week late, which was after my event. To make matters worse, the dress was too big even though I followed their site measurements exactly. When I contacted them about a refund, they refused to give me my money back and instead offered a partial refund. But get this, they wanted to keep $300! That's just crazy!

So, I decided to take the store credit instead. I ordered a new dress from the same brand and sized down because of what happened last time. However, this dress took months to arrive and when it finally did, it was too small! When I contacted them about it, they said they couldn't do anything because the store credit is final sale. But, I had no choice but to take the store credit in the first place!

It's really disappointing that a company that sells such expensive dresses has such horrible policies. I perform at events every weekend and would have been a loyal customer if they had better customer service. But, now I will never order from them again and will tell everyone I know to stay far away from CoutureCandy.

Scam with discounts, rude and lying customer service, don’t buy anything from this company.

I bought a dress for 55% discount and they refuse to sell it to me by claiming it's out of stock after they confirmed my order and showed they fulfilled it in my account. They gave me the option to wait for restock or change in size, but despite my clear response to continue with my order, they canceled it anyways and later denied I was given any option to not cancel it. They responded to my request for a replacement with blatant lies about product availability, and the customer service talked over me and rudely refused to listen to my questions. Never met worse customer service.

Dress sent back April 3022 a day after receipt. Company refusing to refund as they say tags are missing from the dress. No tags were ever removed. Photos taken prior to the return clearly show tags sewn to the outside of the dress. They are the only tags attached at time of receipt. Company claims ab additional tag is missing and is refusing to refund a dress that was clearly not eirn

If I could give zero stars I would. Please beware! This company is a complete scam. I ordered a dress for $315.00. The color shown was silver/cafe. When I received my confirmation, I noticed that they were going to ship a silver/green dress. When I was finally able to speak to someone, it had been 4 1/2 hours after placing the order. They stated that if the dress had not shipped yet, I could cancel but would be charged a 15% cancellation fee because there policy states that you only have 4 hours to cancel. What a joke! Then they tell me I cannot cancel because the dress shipped. The tracking info states that only a label was printed. It indeed had not shipped. So now I have to wait to receive the dress and return it within 5 days for a store credit. But that’s not the best part! There’s a 50% restocking fee. They are literally printing the shipping label immediately from their facility to make it impossible to cancel. SCAM SCAM SCAM! Please do not buy anything from these awful people!

Oct. 2019

I ordered a dress for a wedding. I returned it and they have yet to refund my money. When I called they now say I am only entitled to half the amount I paid because of a missing authorization code. They agreed that they received the dress in its original package and in perfect condition. I have not received any refund for any amount. Very unprofessional and hard to deal with.
Beware complete scammers!

I ordered my wedding dress and fell in love with it when it came. Online it said it was guaranteed three day shipping. A week later and my dress still wasn't shipped. After emailing back and forth they finally expressed shipped it. When I received it it was in perfect condition and quality but to big I decided to return it. I had it three day shipped and after they received it I was issued store credit. I then ordered a different dress and my credit card was charged due to the store credit issued not being valid yet. After going back and forth about a refund for my card and the store credit being active it took over a week to get an update from their "back office" approving the dress was in good condition and I could get a refund even though the dress has been there for two weeks and I was issued store credit that apparently I couldn't use to repurchase something. When you reorder using store credit there's a no return policy. My second dress was almost 80 dollars cheaper and I was charged extra fees for repurchasing a new dress using my Money! So that I had zero credit left over. If you order from there which I highly recommend you do not! Don't expect a easy return without a fight.

I purchased two wedding dresses from Couture Candy in March 2019 but prior to purchase I called them to confirm my dresses were "eligible items" for return as I only needed one. The representative assured me they were fully refundable but the return was time sensitive.

Neither dress fit well so I immediately notified Couture Candy of the return request. They were non-responsive so I made repeated attempts to reach them via phone & email. I did absolutely everything they requested in a timely manner.

When I was informed I would be given store credit and not issued a refund to my credit card, I was extremely upset. We exchanged various emails ultimately leading to me filing a claim with my bank.

In the midst of the claim process, I received an email from Couture stating they had reviewed my claim and decided to issue me a full refund. On the other hand, my bank was asking for additional information to support my claim. Couture stated I needed to provide them with proof of my cancelled bank claim & they would refund the transactions with the highest priority. Once again, I did exactly what they asked and provided the letters. They advised me the refund requests was forwarded on to their accounting department.

Little did I know, they were just dragging this process out and being completely deceptive so the 120 day dispute timeline with Visa would surpass. They reverted back to the store credit as if they never promised the full refund and to make matters worse, they deducted 30% from the store credit since I filed a bank claim.

I don't know what's to follow now but I am absolutely disgusted by this companies business practices and committed to filing as many complaints as possible to potentially help other consumers avoid this company.

I contacted customer service to send me a size guide for a dress I was considering buying which they did. I ordered according to the size guide. The dress was over $550. Shipping was prompt but I was out of town when the package arrived. Upon my return, I tried on the dress to discover it did not fit. I contacted customer support for a return authorization. They responded that I could not return the item because I was a couple of days outside of their return window of 14 days (now changed to 5 days according to their new policy) and that they would not accept it. I responded that I had not been made aware of this extremely strict return policy upon making a purchase and a rep responded to me telling me that I had to click the terms and conditions link upon checking out (shown in very fine print). Seriously...I need a magnifying glass to even see it. Now I'm stuck with a dress that is too small and I lost $550. I see every negative review about this company is about their deceptive return policy and horrible customer service. As an aside, I think it's rude to write to customers in all caps to get a point across.

Also, directly on the merchant's (at the bottom) is their claim to 580 5-star reviews. I asked customer service where I could leave a review about my experienced and I was directed to a site where they had 414 reviews and a lower overall rating (with many complaints about the deceptive return policy). I believe the reviews on their site are fake.

Order # 10079
Item purchased #67318
Amount essentially stolen from me: $550

Read the fine print everyone (only to be found if you click the terms and conditions link when checking out). You have 14 days to return something for STORE CREDIT ONLY.

After 14 days, they couldn't care less. The thieves have your money. Worst customer service experience ever. The rep actually wrote to me in all caps. I'm $550 in the hold after shopping here buying a crappy dress that doesn't fit and missing the return window.