Movado Group Customer Service


Movado Group, Inc.

650 From Road, Ste. 375
New Jersey
United States - 07652

Customer Support Phone Numbers

Mon9:00 AM - 5:00 PM
Tue9:00 AM - 5:00 PM
Wed9:00 AM - 5:00 PM
Thu9:00 AM - 5:00 PM
Fri9:00 AM - 5:00 PM
One Main Street West, Hamilton, Ontario, L8P 4Z5 Canada

United Kingdom
Meadway, Haslemere, Surrey, GU27 1NN, United Kingdom

47 rue de la Chaussee d’Antin, 75009 Paris, France
Landsberger Str. 94, 80339 München, Germany

c/o Intertrust, Prins Bernhardplein 200, 1097 JB Amsterdam, The Netherland

Bettlachstr. 8, 2540 Grenchen, Switzerlands

Room 20F02, Plaza 889, 1111 ChangShou Road, Jing’an District, Shanghai 200042, China
Hong Kong
5th Floor, Alexander House, 18 Charter Road, Hong Kong
Level 30, The Gardens North Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia
№ 06-02 Tong Building, 302 Orchard Road, Singapore 238862

Torre Esmeralda III, Blvd Manuel Ávila Camacho № 32, Piso 6 Oficina 687, Col. Lomas de Chapultepec CP 11000, Mexico

Movado Group Complaints & Reviews

Movado Group / Movado circa stainless steel bracelet 0606802

Feb 14, 2019

My letter to you concerns the purchase and subsequent repair estimate for a movado circa stainless steel mesh men's watch model reference 0606802 The watch was purchased in october 2015 as a memento after the passing of my mother - who loved watches - and having been intrigued by the style...

Movado / blue leather strap watch for men

Sep 13, 2018

Mainay 6 sep ko ak order ki tha or wo order mujhay aj milla hai jb mainay check kia to us main meri ak item thk nikli or dosri item watch jiss ka colour bhi change hai or us ki minutes time wali pin bhi kharab hai wo pin free hai maslaan pin agay peeche harkat karti hai or us ka colour bhi blue nhu balkay black hai please ussay return kr lain shukria.

Movado Group / Bracelet watch band continues to break almost every couple months. Has for serveral years

Jan 22, 2015

I was given this Movado watch as a christmas gift 3 years ago. I have had the bracelette band break every few months. I was told it wasn't under warranty for the band. Several jewelry stores have fixed it by replaceing the pins, but it always breaks. I take care not to pull on it, etc...

Movado Bold women's watch / Condensation

Jun 12, 2014

When I received a chrome color Movado "Bold" for Christmas 2013, I was so excited because it was the only watch, after a lot of research, that I really liked. To my disappointment that excitement was short lived when the inside of the crystal began to develop condensation within 3 month...

Movado Group / Watch band

Oct 16, 2012

I purchased a Movado series 800 sports watch because I liked the style. A few years later I was enjoying a cigar on the deck of a restaurant and the watch falls off my wrist. I sent the watch to Movado to find out about replacing the one link that fell off but they told me that it wa...

Movado / Poor Band

Jul 17, 2012

So I buy this fairly nice Movado watch. About a year after I get it, the band breaks. I bring it to the jewelers and they ship it off to Movado. It takes almost 7 weeks to get it back. And it takes all of 5 hours to figure out that they didn't properly fix it, and it breaks in the...

Movado / Design / clasp failure

Oct 28, 2011

I hope this complaint will find its way for serious consideration in future designs and happier customers. I “splurged” on two Movado watches last Christmas, one for myself and one for my husband as a wedding gift to ourselves. These are not cheap watches... I had the Belamoda for myself...

Movado / Movado watches

Jun 13, 2011

I’m very disappointed by Movado watches. I was very happy with design. After one year, (about 16 months) – time keeping is correct, however the minute arm was skipping 4 seconds. (it looked funny, however the time keeping was okay.) Few months later, finally I bought in for...

Movado / Never again


I bought a Movado mens watch on 12/20/12 with a lifetime battery replacement warranty. On January of 07 I took the watch to jewelery store the watch was purchased to get battery replaced. They sent it to Movado to do this. They called to say that the watch was bad and not the battery. I...

Movado Watch / Poor quality


Hi, I purchased a movado watch about a year in a half ago. Since I have has this watch, the bracelet/band has broken three times. Everytime it has broken, it was always in different areas. I was very dissapointed to have to finally upgrade to a more expensive watch and have had nothing but...

Movado Group Inc. / Don't buy


I bought the Movado Series 800 blue dial sport chrono with black thermoresin band at one of the Puerto Vallarta jewelry stores during a cruise in April 08. I chose it over a Tag Heuer because I liked the blue dial and overall looks. I had to go to their store in Cabo San Lucas 2 days later...

Movado Watch / Don't buy them


I purchased 2 Movado watches in September 2005. One of the watches has always had a problem with a haze forming on the crystal. It is a $1, 500 watch, but the haze makes it look cheap. I have to wipe the haze off of the crystal frequently so that I can see the face of the watch. During the...

movado watch mirror image / warranty repair


I recently purchased a Movado watch from Kay Jewelers from the Lincolnwood Mall in Skokie Illinois, The watch band seem to unscrew from time time so after a week or to I had a chance to return to Kay to have repaired an well I told them to just buff the band to remove a few scratch mark...

Movado / Bad service


I took a family vacation and did a little swimming with my watch on and it must have gotten moisture in it when I sent my barely 1 year old Series 800 watch in for repair and declined to pay the $400 repair cost which was half the price of the watch, the watch was returned in worst...

Movado Co. Store/Ebel Watch / Faulty Watch


We bought an Ebel watch for my husband in August of this year (2009). The experience started off leaving a bad taste in our mouthes. The clerk was very nice and helpful but basically lied regarding the sale they were currently running - which was 60%off and that it would end the next day...

movado watches / poor quality


series 800 model 1 year old badley scratched numbers wearing off bezel movado refuses to repair without charging watch given as a 75th birthday gift to elderly gentelman who only wears for dress

Movado / Awful product

Toward the end of 2007 I purchased a Concord Watch from a Movado company store. In about a month the pin on the band fell out and I went to a Movado store in Boca Raton, FL where they took it into the rear of the store and said that it was now 'repaired'. In early September 2008 I wa...