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Movado Group

Movado Group

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3 19 complaints
9 resolved 10 unresolved

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Movado Group reviews & complaints

Movado Group complaints 19

Movado Group - They stole my money

I bought a $795 watch They sent me wrong much cheaper watch. I sent it back by FedEx which was scheduled by movado. They received it and now are refusing to communicate or ship watch or reimburse me. I'm contacting the Missouri attorney general for the charges of wire, internet and bank fraud. Also grand larceny and mail fraud because you used fedex

Movado Group - Non-Customer Service

Bought a watch from them about one month ago. Returned the watch and I received a partial refund instead of a full refund. Was on the phone with them for one hour on 4 separate occasions. Twice they hung up on me after the long wait. Once they said a manager would call me back. I'm still waiting for the call. The fourth time they promised the rest of the refund. It never came. I had to file a dispute with my credit card company. They are the absolute worst. Uncaring, unresponsive, and double talk artists. Do not have anything to do with this horrible company!

Desired outcome: I want the rest of my refund.

Movado Group - Movado circa stainless steel bracelet 0606802

My letter to you concerns the purchase and subsequent repair estimate for a movado circa stainless steel mesh men's watch model reference 0606802

The watch was purchased in october 2015 as a memento after the passing of my mother - who loved watches - and having been intrigued by the style of movado watches - which I had viewed in the usa whilst on holiday - I subsequently purchased this watch in the uk on my return.

The watch has had a change of battery after 2 years or so but in oct 18 it started to lose time. I swapped it for another watch with the intention of having the battery checked.

Early january I had the battery checked and it was fine. I then decided to have it serviced at in goldsmiths reading uk (see repair estimate below)

I was aghast at the estimate which is almost 60% of the original purchase price. I was told that the whole movement needed to be replaced as well as the crown

I had the impression when I purchased a movado watch that I was purchasing a quality product with an long history and a reputation for style and substance.

I am now very much of the opposite opinion.

I have now asked for the watch to be returned to me unrepaired. Goldsmiths offered a 12 month warranty on the repair - but any further failure would put my bank balance at even further risk so regretfully I have declined the repair.

I am extremely disappointed that despite the good looks and stylishness of the watch - it will not tell me what time it is!!

That it is of sentimental value makes the situation worse.

I would welcome your opinion of the extremely poor performance of your product and welcome your suggestion as to how the situation may be addressed. I cannot believe that a £500 watch is deemed to be "disposable" after 3 years.

Right now - I could not possibly recommend anyone to purchase a movado product if the performance I have experienced is a true measure of the manufacturing standards of movado watches - which is a real shame.

Below are details also of the purchase confirmation as well as the estimated repair

I await your response

Best regards

Alan sowersby

Dale house,
Clay lane,
West berkshire
Rg7 5pd
United kingdom

Repair estimate

On thu, 7 feb 2019 at 09:55, wrote:
Repair ref : 0220/059134

Dear mr sowersby

We are pleased to advise you that we have received an estimate regarding your watch repair ref:220/059134. After close inspection by the watchmaker, it has been noted that the following interventions are necessary to ensure the perfect functioning of your timepiece:

Necessary work:

Crown and stem replacement £70.00

Movement replacement £220.00

Price for necessary work £290.00

Prices are inclusive of vat.

If proceeded, the estimated completion date will be approximately 6 weeks from the date of approval, subject to parts availability and your watch will be covered by a 12 month repair warranty. This estimate is based on initial inspection. If any additional parts are required, we reserve the right to re-estimate. If we can be of any further assistance, please do not hesitate to contact us directly monday to friday 10:00-16:30.

To proceed or return the item undone please reply with history stating the work you would like completed. We await your further instructions.

With kind regards,


Goldsmiths (branch 220)
21d holy brook walk
The oracle
Rg1 2aq

Tel: [protected]
Email: [protected]

From: [protected] [mailto:[protected]]
Sent: 14 february 2019 16:54
To: sowersby alan
Subject: fw: fwd: your order from watchtag: order # [protected]

Original order

Sent from yahoo mail for iphone
Begin forwarded message:

On wednesday, october 7, 2015, 11:42 am, watchtag wrote:
Thank you for your order.

Thank you for your order - we can confirm that it is now being
Processed. Once your package is dispatched we will send an email with
Detailed tracking information. If you have any questions, please feel
Free to contact us at [protected] or telephone us on [protected]
70 (monday to friday, 9am to 5pm).

Your order #[protected] (placed on 2 october 2015 20:11:20 bst)

Billing information:

Payment method:

Alan sowersby
Dale house
Clay lane, beenham
Reading, rg7 5pd
United kingdom
T: [protected] alan. [protected]

Credit/debit card

Shipping information:

Shipping method:

Alan sowersby
Dale house
Clay lane, beenham
Reading, rg7 5pd
United kingdom
T: [protected]
Free fedex express delivery


Movado circa stainless steel mesh men's watch 0606802


Shipping & handling

Discount (£10 off)

Grand total

Thank you - watchtag

Movado Group - blue leather strap watch for men

Mainay 6 sep ko ak order ki tha or wo order mujhay aj milla hai jb mainay check kia to us main meri ak item thk nikli or dosri item watch jiss ka colour bhi change hai or us ki minutes time wali pin...

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Movado Group - Bracelet watch band continues to break almost every couple months. Has for several years

I was given this Movado watch as a christmas gift 3 years ago. I have had the bracelette band break every few months. I was told it wasn't under warranty for the band. Several jewelry stores have fixed it by replaceing the pins, but it always breaks. I take care not to pull on it, etc but it comes apart at various connecting points. Even sitting on a counter, I have picked it up and it comes apart in my hand. I am so frustrated as I like the watch very much and just wish it would quit breaking. I cannot get anywhere with the company, the store where I purchased it is indifferent. I looked up and saw that others had the same problem, so I wanted to warn others.

Movado Group - Condensation

When I received a chrome color Movado "Bold" for Christmas 2013, I was so excited because it was the only watch, after a lot of research, that I really liked. To my disappointment that excitement wa...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Watch band

I purchased a Movado series 800 sports watch because I liked the style. A few years later I was enjoying a cigar on the deck of a restaurant and the watch falls off my wrist. I sent the watch to...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Poor Band

So I buy this fairly nice Movado watch. About a year after I get it, the band breaks. I bring it to the jewelers and they ship it off to Movado. It takes almost 7 weeks to get it back. And it takes all of 5 hours to figure out that they didn't properly fix it, and it breaks in the same exact place. Now, it has to be sent back to Movado - again - for this to be repaired. If they can't replace a pin and a barrel on a watch band, I really don't have any faith with them fixing anything actually related to the watch itself.

The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Design / clasp failure

I hope this complaint will find its way for serious consideration in future designs and happier customers. I “splurged” on two Movado watches last Christmas, one for myself and one for my husband...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Movado watches

I’m very disappointed by Movado watches. I was very happy with design.
After one year, (about 16 months) – time keeping is correct, however the minute arm was skipping 4 seconds. (it looked funny, however the time keeping was okay.)
Few months later, finally I bought in for service and they told me it should be battery issue.

3 weeks later, I got the letter from service center. It’s about $400 to fix the movement.
I was very much disappointed by Movado’s explanation that I should have come in for service yearly. Now I’m looking for new watches – NO MOVADO…..NO….

how could you tell that a minute counter which counts the minutes, not the seconds, was off by 4 seconds? Also if its a musuem watch it only has the minute and hour counter, so you would never know the seconds of the watch.

Movado Group - Never again

I bought a Movado mens watch on 12/20/12 with a lifetime battery replacement warranty. On January of 07 I took the watch to jewelery store the watch was purchased to get battery replaced. They sent it to Movado to do this. They called to say that the watch was bad and not the battery. I would have to pay for repair. I argued with them because I only wear the watch maybe once a year and it is left in it's original box in a closet in an airconditioned house. They gave me a break on the repair bill and I let them repair and paid for it. Now in November of 2010 I take in again to the same store for a battery and this time the factory says the movement is bad again. Spoke to Movado and they would not not do anything or say the watch is defective. This is ridiculous for an expensive watch to be this bad. I have a less expensive Seiko that I have had for over 25 years and it keeps perfect time. Just change battery every several years. I would never buy a Movado again.

That's right, I bought my wife a Movado for her 40th birthday and not only did it have repeated (5) battery replacements it did not make it 3 years before a moisture got into the watch obliterating it. This product was only service by Movado for it’s batteries and it was purchased from a leading retailer (Helzberg Diamonds). There was no visible damage when it leaked but still Movado’s responds was, “it is out of warranty”. This makes me HOT!

Ok Movado it is your right to hide behind your 2 year warranty but it is my right to share my story with every potential customer. I spent $1, 700 on this gift that I thought would become a family heirloom and I am told it is not repairable. I am sure I will be getting her a new watch for her 43rd birthday, anyone have one they would recommend? Perhaps Apple, they seem to have a high standard and good success stories one after another.

Movado Group - Poor quality

Hi, I purchased a movado watch about a year in a half ago. Since I have has this watch, the bracelet/band has broken three times. Everytime it has broken, it was always in different areas. I was very...

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Movado Group - Don't buy

I bought the Movado Series 800 blue dial sport chrono with black thermoresin band at one of the Puerto Vallarta jewelry stores during a cruise in April 08. I chose it over a Tag Heuer because I liked the blue dial and overall looks. I had to go to their store in Cabo San Lucas 2 days later to have them exchange it (luckily they had one) because the setting dial was completely frozen too tight to move. The replacement watch worked just fine, and I was pretty happy with it.

Then the band broke, right up at the circular attach point for the band lug and the watch. This was after just 1.5 years! No warranty coverage, of course, and the replacement cost is outrageous what band is worth over 10% of the watch cost? Considering I paid $800 for the watch, the band price is over 1/8th the cost? Plus, from what I have read here and on numerous other sites, this is a chronic problem with these bands. In fact it seems to be a chronic problem with Movado to provide any reasonable customer service for their products. Its inexcusable for Movado not to fix this, and to ensure they have replacement bands on hand at a reasonable cost.

I wont buy a Movado again, based on this experience. Im still trying to find a replacement band. They closed all the Movado stores in June, so you really have to search to find one. Terrible customer service and business practice on Movados part.

Movado Group - Don't buy them

I purchased 2 Movado watches in September 2005. One of the watches has always had a problem with a haze forming on the crystal. It is a $1, 500 watch, but the haze makes it look cheap. I have to wipe...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - warranty repair

I recently purchased a Movado watch from Kay Jewelers from the Lincolnwood Mall in Skokie Illinois, The watch band seem to unscrew from time time so after a week or to I had a chance to return to Kay...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Bad service

I took a family vacation and did a little swimming with my watch on and it must have gotten moisture in it when I sent my barely 1 year old Series 800 watch in for repair and declined to pay the $400 repair cost which was half the price of the watch, the watch was returned in worst condition then when I sent it in. I will never buy another Movado. The Customer service rep gave excuses for things that weren't wrong with the watch before it was sent in, the things she listed weren't listed by the Movado Sales rep in Short Hills Mall who also looked the watch over before sending it in, so the damages in question must have happen at the repair facility. Needless to say I now have an $800 piece of junk sitting in my drawer.

The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Faulty Watch

We bought an Ebel watch for my husband in August of this year (2009). The experience started off leaving a bad taste in our mouthes. The clerk was very nice and helpful but basically lied regarding...

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - poor quality

series 800 model 1 year old badley scratched numbers wearing off bezel movado refuses to repair without charging watch given as a 75th birthday gift to elderly gentelman who only wears for dress

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The complaint has been investigated and resolved to the customer’s satisfaction.

Movado Group - Awful product

Toward the end of 2007 I purchased a Concord Watch from a Movado company store. In about a month the pin on the band fell out and I went to a Movado store in Boca Raton, FL where they took it into...

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