Courtyard Atlantic CityAnimal House

Z
This review was posted by
a verified customer
Verified customer

We stayed in room 1101 and it was a nightmare; there was a party across the hall which overflowed into the hallway and kept us up all night. I called the front desk two or three times complaining and they refused to take action. Our bathroom also had holes in the shower stall from fixtures being ripped off the wall and a shower curtain liner that was too short that allowed water all over the floor. Humidity was also a problem in this room, there is improper ventilation. They are also a block away from the nearest casino in a very bad part of Atlanric City; do not walk around this neighborhood after dark. This is NOT a category 5 hotel, more like the Alpha Delta Phi fraternity.

Animal House
Animal House
Animal House
Animal House
Animal House
Animal House

Responses

  • Ar
    ArcticFox Dec 05, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Krispix is exactly right. I work for Marriott franchise and all concerns and complaints are immediately addressed.

    0 Votes
  • Kr
    krispix318 Jan 28, 2012
    This comment was posted by
    a verified customer
    Verified customer

    If you file a complaint with Marriott Customer Care, the General Manager of the hotel has to get back to you within 24-48 hours. That may not be much help, but trust that your concerns will be heard. I work for a Marriott franchisee and any complaint about one of our hotels that is escalated to Customer Care comes to our office and is addressed. Sorry to hear you had such a bad experience!

    0 Votes

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