The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Courts Singaporeno response of my order

B Dec 03, 2018

I placed online order on the black Friday (23rd Nov). There is no self pick-up in the option and the only option you have is to be contacted. According to their T & C, customer will receive call after 3 working days the order placed. Then i think it is still acceptable. The i just wait for the call

But now it has one week, and I have not received the call from courts.

  • Courts Singapore's response · Dec 04, 2018

    Hi Bruceeeeee,

    Thank you for contacting COURTS.

    Our utmost apology for the unpleasant experience you have encountered and we understand that it is definitely unacceptable. Meanwhile, please assist to provide us your purchase invoice number and we will assist you on your concern.

    Thank you.

    Best Regards,
    Arlene
    Customer Service Specialist

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766
    www.courts.com.sg

  • Courts Singapore's response · Dec 08, 2018

    Dear Bruceeeeee,

    Good day to you.

    Good day to you.

    We would just like to follow up on your 12 digit tax invoice number for us to assist you further.

    Looking forward to your response.

    Best Regards,
    Arlene
    Customer Service Specialist

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766

  • Courts Singapore's response · Dec 13, 2018

    Dear Bruceeeeee,

    We are willing to assist you however, we have not received any response from you since the date of this email. Meanwhile, we will rest this matter first. Should you need further assistance, please do not hesitate to contact us.

    Thank you

    Best Regards,
    Arlene
    Customer Service Specialist

    COURTS (Singapore) Pte Ltd
    (a subsidiary of COURTS Asia Limited)
    50 Tampines North Drive 2, Singapore 528766

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