CB Car Dealers Ford Complaints #522-541

Ford review: 2019 bullitt mustang

Jerry Rice of Flint, US

Aug 12, 2019 9:12 pm UTC

We bought a new 2019 Bullitt Mustang at end of May. Car now has 1840 miles on it and transmission is no longer usable due to bent and broken shifting forks, synchronizers, blocking rings, ect. inside of the case. This MT82 transmission is a very weak part of the drivetrain according to all the Mustang owners and a friend who rebuilds stick shift transmissions.
According to service manager at Courtesy Ford everything inside case has to be replaced so they are going to rebuild. I have talked to my friends who are service manager and parts manager at a Ford dealership and both said the cost of rebuilding is too high and transmission should just be replaced which I feel the same.
The rear suspension and 2 piece driveshaft are also weak points but I can fix them very easily. The dealer said I couldn't replace the shifter which would probably fix transmission problems so I figure that I will break another one. Tried to offer a solution but was told they would void warranty if I did.
I took car to dealer on August 2nd and went in and checked on it August 9th. Dealer had transmission out and tore apart but had ordered no parts by August 9. Was told then that they would probably have car for 2 more weeks. I know how long it takes to rebuild a transmission and even less time to put new one up in place so dealer having car 3 or 4 weeks is not acceptable!
I am trying your complaint department and will contact the Better Business Bureau in Danville. Next step after that is attorney so we are not happy with the dealer at all.
You can contact me at [protected] or at flamemustang [protected]@yahoo.com

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