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3.0 20 Reviews

CouchSavers Complaints Summary

8 Resolved
3 Unresolved
Our verdict: You can expect a very good level of service from CouchSavers. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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CouchSavers reviews & complaints 20

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CouchSavers I spoke with the company via their website, and they refused to help me out

I spoke with the company via their website, and they refused to help me out. Per the delivery tracking, they stated that my item was delivered today, 7/31. I was hand delivered the mail from my carrier, and there was no package delivered. I double checked with neighbors if they got anything by mistake, and they did not. I asked for a refund and they refused saying they don't provide refunds for non-covered packages. There was no option upon check out to cover my package, or I would have paid extra. I just want my money back for something I didn't receive.

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M. Walter
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Great customer response. The website is easy to navigate. I kept coming back to the website at different times of the day (early weekend morning and late night) with questions because making a decision to purchase and some was always available on the chat line and responses immediately to my questions and concerns.

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R. Wintheiser
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So far my experience has been exceptional. From the moment I placed my order, there has been a lot of communication and information. Can not wait for my order to arrive!

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E. Veum
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I've been very happy with the consistent and valuable email communication during the ordering and shipping process. Can't wait to use my CouchSavers to cover our chairs!

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M. Conn
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When placing my order I had questions. Couch Savers LiveChat was an awesome feature and answered all of my questions. I plan to buy additional couch covers in other colors.

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CouchSavers CouchSavers is a complete scam

CouchSavers is a complete scam. I ordered a cover in April and it is still not here in July. Their website says that they are American owned and operated but they my order shipped from China. Seems fraudulent to me. The tracking claims that it was processed through their Chinese facility on May 14th but nothing since then. There is no customer service phone number to call and the only option to reach their company is through chatting with a virtual assistant. After several chats they still refuse to refund my money and cannot tell me when I will receive my order.

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L. Collins
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Couchsavers was super responsive to my questions with live chat. I also appreciate how they keep you updated on your order status. Will order again

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CouchSavers I ordered a full size couch cover from couchsavers.com and it arrived exactly as estimated in less than a week

I ordered a full size couch cover from couchsavers.com and it arrived exactly as estimated in less than a week. I was pleased with how soft and stretchy it was. It went on nice and easily and looks wonderful over the ugly print couch we had. In fact, when my boys got home (ages 3 and 8) they were so excited about how the couch looked they jumped all over it and it stayed put, didn't even have to re-tuck the cover or anything. I had no issues with this company and honestly I'm glad I didn't see these reviews before ordering or I probably wouldn't have ordered from them.

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A. Mueller
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Great product and great ordering process. Was thoroughly impressed with the whole process.

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V. Brekke
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The webshop is user friendly and their measurement guide is really helpful.

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A. Osinski
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The ordering process was so simple and easy. The photos to see the different materials are very helpful! I would definitely order again.

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M. Kunze
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My shopping experience was a breeze due to the well-detailed instructions that were on the website. The website had the sizing instructions and how to put it on which were both so helpful. Shipping was also very fast! I received it in 4 days. I got the textured green cover. I love the color and the new feel of the couch. Will definitely look into getting more covers in the future.

Is CouchSavers legit?

Our verdict: Complaints Board's detailed analysis reveals CouchSavers as encompassing serious risks, firmly establishing it as lacking legitimacy. This evaluation serves as a strong caution to potential customers to avoid any business with CouchSavers, thereby safeguarding their personal and financial interests.

CouchSavers earns 17% level of Trustworthiness

Serious Risk Warning: Complaints Board's evaluation of CouchSavers shows a critical trust level at 17%. Avoid for personal and financial safety.

You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.

Exercise caution when using couchsavers.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

SSL check indicates that the certificate is not valid, it means that the connection between the server and browser is not secure. We strongly advise against visiting this site or providing any personal or financial information. If you have already done so, we recommend taking immediate action to protect your information.

CouchSavers protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We have received reports that the website associated with CouchSavers is selling fake products. If you are considering purchasing products from this website, it's important to do additional research, verify the website's legitimacy, and consider contacting the manufacturer to determine the authenticity of the products.

Complaints Board has received reports that the website may be a possible fraud. To protect yourself, consider using a different website. If you find that the website is indeed fraudulent, report them to us, to help protect other consumers.

However ComplaintsBoard has detected that:

  • CouchSavers has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Our scan shows CouchSavers website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.
  • Couchsavers.com you are considering visiting, which is associated with CouchSavers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • Several positive reviews for CouchSavers have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
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CouchSavers I ordered 3 covers from them 7 weeks ago and recieved a shipment notification 6 weeks ago, but the tracking number does not work and I have not

I ordered 3 covers from them 7 weeks ago and recieved a shipment notification 6 weeks ago, but the tracking number does not work and I have not recieved my package. It says it is being shipped from Singapore, even though the company claims to be based in Portland on their website. My credit card was charged as soon as I placed my order and I spent a month going back and forth with customer service trying to cancel my order or get a refund. They insisted that it was on its way and refused to refund me. They also appear to be deleting unfavorable reviews from their website.

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D. Thiel
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It was very easy to navigate the couch savers website and find exactly what I needed to cover my couch!

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E. Breitenberg
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I really like the material it seems very soft. The online service was great, I re-measured my couch and was able to order the covers with less trouble. They were very helpful. The follow-up e-mails on the order I placed was appreciated. Overall very happy with the product.

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J. Watsica
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Customer service was very helpful with answering my questions and helping me choose the correct size products.

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C. Breitenberg
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The customer service is wonderful. Very responsive. The couch saver works well except for the styrofoam pieces that keep falling out.

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CouchSavers This would be a zero star rating if I could, but unfortunately that is not allowed

This would be a zero star rating if I could, but unfortunately that is not allowed. This company is what I would call a sham and should not advertise their products as being American made. It comes from China so I'm assuming they are made there aswell. I ordered 2 couch covers almost 2 months ago and as of today. I still have not recieved them. The company will no return emails, they will not answer my questions directly, and will not give a phone number to contact the company. When you email, they give you a cookie cutter reply with a link for tracking the product. Buyer beware.

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CouchSavers I ordered my couchsaver on April 17th and as of June 12th it hasn't arrived

I ordered my couchsaver on April 17th and as of June 12th it hasn't arrived. It's been stuck in China and not moving. I thought this was a US based company, but this is not the case! Customer care has been emailing me back, but just saying to be patient. They're blaming it all on covid. I have asked for my money back but they won't do this. I'm so disappointed, and now I see several other complaints against this company. I hope the product will come someday, but I really can't believe how deceitful they are to say they are based in the US and then to ship from China. So ridiculous.

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CouchSavers I ordered my couchsaver on April 26

I ordered my couchsaver on April 26. I am posting this on July 6. I have not gotten my couchsaver yet. Melanie assured me on June 8 that it would be delivered any day. Nope she was wrong. I have asked for a refund, compensation, something. Something at all. And no. They have done nothing. Their 24/7 customer support is a joke. You get auto generated messages from the "Catch me outside" girl named Kim who is just as useless as ordering from this company. Don't waste your time or your money. Dissatisfaction of customers is their standard. So don't expect follow through from these people.

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CouchSavers So far the selection process has been very straight forward and easy to place my order

So far the selection process has been very straight forward and easy to place my order. I like the wide selection of fabric colors and textures which is what led me to place my order. I did place it July 23rd, received a prompt email thanking me for my business, another email the 28th that it was packed and ready for pick up, August 1st it was picked up by the currier, and then an email August 4th stating that they had changed shipping methods due to the current environment and increased shipping costs. I did select the free shipping option and they are being very transparent with the status of my order but I do have company coming into town this upcoming week. I was hoping I had ordered it in enough time to arrive before they got here. It is now two weeks since I have placed the order and there is not estimated delivery date when I click the order tracking number.

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CouchSavers The worst experience I have ever had with a company, Ordered product on May 1st

The worst experience I have ever had with a company, Ordered product on May 1st. Today is July 23rd and per my last email to them, I have placed a dispute with the credit card company for not receiving the product. Their advertising is misleading. Owned an Operated in the US but actual product is manufactured and shipped from China - No major issue but very misleading, Also to note the tracking information supplied indicates that packages are passed from "Shipping Partner" to Shipping Partner but in all cases it is careful to state that the package has not been passed on to USPS. I will be Posting to as many review sites as possible to try to send the message not to deal with this company. Please note they also have a review page on their website called "True Reviews" and not one review less than 5 stars (seems unrealistic to me just based on natural variation) Stay away from these people at all cost!

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CouchSavers I placed an order for two couch covers from this business on April 16

I placed an order for two couch covers from this business on April 16. On April 18th, I received an email notification that my shipment was on its way. That was the last time I heard from this company. It has been two-and-a-half months, and each time I try to reach out to their support team for answers, they keep telling me to simply track my package. When I track the package, the last entry I see is for May 12th that states that my package is being processed through the postal service in China... Mind you, this company claims to be owned and operated in the United States (Portland, Oregon, specifically). I have gotten zero answers from the company about where my package is, and every time I try to cancel my order, I am told I cannot because the order has already shipped. I no longer need or want the product; in fact, I'm moving out of state and probably won't be able to receive the package if it ever makes it to the United States. They have not provided me with any reasons as to why this order is taking almost three months to be delivered. Their only excuse is COVID-19 has shipments backlogged. I have ordered other items from various websites based out of China since April, and none of my orders has been delayed this long. zin my opinion, they are simply using COVID as an excuse to scam the public, which is horrifying. I simply want my money refunded to me and my order cancelled, but they are refusing to do so.

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T. Kihn
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Ordered merchandise in April . Attempted delivery in June and was told by customer service at Couchsavers to refuse receipt so Barclay, my card, will credit me back. Barclay refuse to credit because they said Couchsavers submitted claim that I received the merchandise. I return email to them, but only got "Failure .. and undeliverable" to question them why they claim that I received the merchandise.. I called on their listed contact phone, to no avail. I did not received the ordered items and I feel violated and scammed by them.

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M. Barton
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These products are advertised as waterproof and stain resistant and that is the only reason they were purchased. The product is absolutely NOT waterproof or even remotely water resistant or stain resistant. When in contact with customer service, they will only refund me 50% of my purchase price if I pay to send them back. They refuse to comment on the false advertising of the product or why it is not waterproof. Coincidentally, they also did not inform me that perhaps my product needed replacing (since the waterproofing clearly is not working), which is what any normal business would do if they sent out a faulty product. To me, that is as good as an admission that they are intentionally advertising lies.

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W. Carter
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I believe that couchsavers scammed my fiance and i. We waited 3 months for a shipment to come in that was worth 100+$. They are refusing to assist us in finding the nature of this incident. They offer no package tracking. Nor did they respond to my several emails about this issue.

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L. Sawayn
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On September 10th, I ordered a product from the website of Couchsavers. By September 16th, I was notified that the product was shipped. My order number stayed in this status and remains in this same status today (October 24). On the order page, I am also provided with a tracking number to YanWen shipping but when I go to their website to track my order, the English site is inoperable and the Chinese site cannot find my order. On September 29th, I received an additional email from Couchsavers explaining that shipping is taking longer due to covid-19 and that the item should be delivered within 7-20 business days. Yesterday, I reached out to the support line to see if there was any update on my order since the tracking on their website still hasn't updated since September 16th. They replied that the package was delivered to my mailbox on October 1st, but I have been home and active in checking my mail and I have not received it. After many emails between the support line, they refused to provide any reasonable route to resolution.

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CouchSavers This company is fraudulent and has converted my money for their own use

This company is fraudulent and has converted my money for their own use. I placed my initial order on April 27, and have yet to receive my product. The shipping information provided has had the item in limbo in Singapore. When I reach out to customer service I have only received a 'it's on its way, please wait". It has been over 3 months and the product is not located in the United States. Further, new marketing campaigns by the company state they have a new warehouse in LA and can guarantee delivery between 3-5 days. When I asked about this in regards to my order not arriving, they stated that the new warehouse is for new orders only. When I placed the initial order it was stated that it takes 10-20 days to receive the product.This company is fraudulent and has converted my money for their use. I placed my initial order on April 27, and have yet to receive my product. The shipping information provided has had the item in limbo in Singapore. When I reach out to customer service, I have only received an 'it's on its way, please wait". It has been over three months, and the product is not in the United States. Further, new marketing campaigns by the company state they have a new warehouse in LA and can guarantee delivery between 3-5 days. When I asked about this in regards to my order not arriving, they stated that the new warehouse is for new orders only. When I placed the initial order, it was stated that it takes 10-20 days to receive the product.

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L. Sanford
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We ordered and paid for, a couch cover 3-months ago. We waited patiently for the item but it never arrived. We reached out to the organization asking for a refund for the item and to cancel our order. They told us that the item was already in transit and that they could not give us a full refund. They provided no communication to inform us that our item was in transit during the entire 3-months nor did they make any attempt to inform us that there were delays. It was not until we asked for a refund that they mentioned that the item was already in transit.

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J. Crist
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Received a text from fedex they delivered the package. I emailed the couchsavers to tell them I didn't receive the package. Couchsavers told me to look around the building and ask other members in the house to see if they have it. Couchsavers told me to contact FedEx. Fedex said the shipper needs to file the complaint since they are the ones doing business with fedex. Contact couchsavers to explain what fedex said and Couchsavers said they don't file claims and that I need to do it myself. I have been going back and forth with couchsavers numerous times since August 6th, 7th, 10th, 12th, 18th some times a few times a day. I explained to both fedex and couchsavers rep that I had the super go thru the security cameras from 4pm - 6pm. The package tracker says it was delivered at 5:14pm. Couchsavers keeps telling me there is nothing they can do and refuses to file a claim with Fedex. Fedex refuse to let me file a claim.

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CouchSavers On 6/19 I placed an order for 3 large couch covers from CouchSavers

On 6/19 I placed an order for 3 large couch covers from CouchSavers. I received the order 6/27. I found the Items purchased were very poor quality and They did not fit my couch as described. To be quite frankly it looked absolutely ridiculous and nothing like they did online. I contacted Couchsavers on 6/28 requesting a refund. Their website states 100% satisfaction guaranteed. I received a reply back regarding the refund request on 6/28 stating that they only offer a 30 day refund which included multiple stipulations. It was also stated that the returns department would be in contact with me as to how to return the items. I never received that information. On 7/6 I contacted the company again with the same problems and a request of the refund. I receive no reply. On 7/9 I received an email stating that if I place a positive review regarding the customer service, website, ordering process or the quality of the item that I would be eligible for a full refund. On 7/17 I can reached out to the company with concerns that we are now reaching the 30 day return policy and I still have not heard back from the Return department. I was then told that they have my request and that someone again would be in touch with me and I was again reminded up the 30 day refund policy. It is not been close to 60 days and I have yet to hear anything from the refund department regarding this matter. This company operates on multiple websites and social media sites stating 100% satisfaction guarantee with their products which is a blatant lie.

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K. Volkman
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ordered a product on April 19th of 2020. Has not arrived yet and the websites AI bots keep telling us that it is still coming and we cannot get a refund until it arrives I have many correspondences with them and it is all a run a round.

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C. Yundt
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I fully understand that Covid can affect businesses and cause delays, but ive waited for weeks for my tracking number the for two couch covers, and expedited shipping and have gotten nothing but excuses from the company about how the courier is at fault and why they can't refund my money.

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K. Schowalter
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I ordered a product in March. I never received the product. I've sent numerous emails requesting another product or a refund. After finally agreeing to a refund I still have not received one.

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CouchSavers Couchsavers claims it based in the US, (with warehouses internationally)

Couchsavers claims it based in the US, (with warehouses internationally). On their website, they claim that there is an option to return an item yet they are still trying to get me to accept a refund without a return. They also charge a 20% "restocking" fee for all refunds, whether or not you actually return the item to them. Their product does not work on all couches as advertised, their company does not seem to be officially in the United States, as it's advertised. They blamed the Clovid situation on such slow shipping to me, even though I live in the states and the product should have been shipped from their warehouse in CA, as it's advertised. Instead it came internationally. I ordered my product in mid April and received it at the end of June. As soon as I noticed how long it was taking to ship, I felt the company was not being honest. I had at least hoped that the cover would work. It does not. This cover does not stay put in the creases of a common couch, even with the tubes in place. Their product is overpriced, not reliable, and the company is absolutely ridiculous to charge 20% to refund/return their low quality product. They are dishonest and misleading. I have screen shots to show the timeline of my tracking, conversations with their DM service, and emails to show these examples. I finally got them to reveal their "Returns" address in Oregon. I will attempt to send everything back to them with the "original packaging" as they require. This requirement of theirs for returns is also unfair as it could mean that since the package has been opened, I may not qualify for my refund. How does one assess a product without opening the original packaging? This company wants returns and refunds to be very, very difficult to achieve for the consumer.

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E. Carter
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I placed an order for a couchsaver product on April 6th. I just now received the product in the mail, nearly 4 months later. I repeatedly asked for updates, as I had to move during that time and was wondering why it would take so long to ship something, and the company repeatedly cited COVID for the delays and that the product was shipping from China directly to expedite delivery. As we have been in this COVID 19 world for months now, I can understand delays, but nearly four months is outrageous. And I cannot fathom how shipping directly from the epicenter of this virus would "expedite" shipping. When I received the package, it did not look at all like the pictures on their website. It appeared to be a cheap piece of fabric packaged in a very cheap plastic bag. Even the tag is in Chinese, with no couchsaver branding and no instructions on how best to utilize the product. Based on the flood of negative reviews recently, I can tell I am not alone. This is a classic bait and switch, marketing (and consequently charging) as a quality product, only to receive a crappy Chinese knockoff.

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A. Kris
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I ordered a couch cover from CouchSavers April 6. I had not received the couch cover within a month. I reached out to the company to ask about where the cover is. They said it is "in transit" (the tracking information showed it in Shanghai) and that it would "arrive soon". It did not arrive as of mid-May. I asked the company to resend the package OR refund my order, and they refused. I decided to dispute the charge on my credit card as of June 1. My credit card company reimbursed my transaction. However, CouchSavers continues to charge me for the order over and over after I did the charge back. They charged me twice in July, with both charges being blocked and refunded by my credit card company. I still have never received the couch cover and attempts to resolve this with customer service have been unsuccessful. This is a horrible company.

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A. Spinka
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I purchased from them three months ago, on May 4th. Since then, I have been incredibly patient only reaching out on June 26th when I got an e-mail advertising free 2 to 5 day delivery. Customer service told me it was in the country and there was nothing they could do, so I should be patient. Well here I am, it's August first and my package hasn't moved since June 23rd. I reached out to customer service asking for a refund. Not only do I not have my product, there's been no movement, but now i'm getting slapped in the face with advertisements from them claiming 2 to 5 day delivery.

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CouchSavers Ordered one of their products on April 25 and as of today July 6th it has not arrived

Ordered one of their products on April 25 and as of today July 6th it has not arrived. I first contacted Couchsavers customer service on May 19th requesting product eta and letting them know that neither site they had provided (USPS and an internal Couchsavers website) showed any updates on the package shipment. Per an email response from Jayne M on May 21st, I was told the package was due to arrive at the post office by May 21st-May 24th. No update reflected that on the USPS website, as of today the tracking number still lists as pre-shipment. On June 22nd, after another email requesting package disposition, Jayne said that "We just received a report from our logistics partners that products are being held at customs for strict screenings and inspections due to all these Covid19 shipping restrictions though they assured us that packages will be delivered very soon and most of them have already been delivered". On June 26th I was informed that " It's already in the country and your package is moving through the centers". On July 2nd Jayne indicated that the package was "stuck at the airport" after which I questioned that shipping method as it would be shocking to me if they used any other logistics method outside of ocean container shipping, using air shipment would most likely not take place in my opinion. She also said it was still stuck in customs, which simply cannot be the case. I have asked repeatedly for a physical location (airport, customs facility etc) where my package is and have not been provided that. Nor have I been provided an ETA for the shipment. I have also not been provided anyone outside of Jayne to speak with despite asking several times. Lastly, nowhere when we ordered were we given any indication that this would take over 72 days to ship.

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CouchSavers We ordered a pair of couch covers on April 23

We ordered a pair of couch covers on April 23. We selected the standard shipping, which was free and were under the impression that our covers would arrive within ten business days. After hearing or receiving nothing for around two weeks we decided to track our order and found that it was still processing. At discovering this we contacted the business, which can only be contacted through email or direct message through their website which is a frustration when trying to solve a problem because of having to wait or a lack of communication. We were sent a message that due to COVID-19 and delivery problems they changed their standard shipping carrier and to expect the product in ten to twenty business days. Well, the ten days had come and gone so we waited for the twenty days and heard nothing. Finally, on May 24, thirty one days later, we received an email that our order was fulfilled, but when tracking the items it shows it is only halfway through the delivery process and waiting for an airline to pick up. We again contacted the company and they sent the same COVID-19 delivery message after speaking more just basically said there is nothing they can do. They are very short with their responses and generally seem to care less about helping. The other thing is that they charge and receive their payment before the product has even been fulfilled which is pretty bad. They receive their payment immediately and the customer has to wait way beyond the promised time for delivery of the product which is unacceptable. We understand the problems that COVID-19 has created, but it is up to the company to communicate this to their customers not wait for a complaint or the customer to contact them. Their website says nothing about there being any sort of delay with their standard shipping.

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CouchSavers This is a complaint that deals with advertising, as well as delivery and customer service

This is a complaint that deals with advertising, as well as delivery and customer service. Back on April 26,2020 I found an advertisement for CouchSavers online for their slipcovers for furniture. Seeing how they were advertised as an American company out of Oregon, I decided I would help support an American company and ordered a product from them. That is when all the trouble began. Once it was ordered, I got an email saying I would receive the product within 7-21 business days. Well when that time frame hit, I still had no product, and there was no update on my shipping information. After going back and forth on email with customer service, (they had no phone number listed for customer service which should've been a red flag warning for me.), my order was updated as leaving origin country. From there tracking was virtually lost and It took another 6 weeks to even get a tracking on my product. I discovered through email with customer service that it was in fact coming from a factory in China and NOT from Oregon as advertised. CouchSavers was blaming the shipping delays on the pandemic, and problems with a new carrier service they were using. At one point they also claimed since they did not have our product in one of their warehouses in country, they needed to "ship it from one of their out of country distributors." This whole experience has been one big sham from the beginning. I tried requesting a refund about a week ago due to the fact that they used false advertising on their website promoting an American product, when it in fact it's not, to blaming shipping delays on the pandemic, when in fact it was because they were shipping from China, and I was told I could no longer get a refund because the item had already been shipped out. Yet, almost 10 weeks later I still have no product at my house. CouchSavers in NOT an American company as advertised, they mislead consumers as such and blame delays on a pandemic when it in fact is actually coming from a Chinese factory, from what I can now assume is a Chinese company, and not an American one.

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CouchSavers I placed an order with CouchSavers on 4/8 ( Order#*** )

I placed an order with CouchSavers on 4/8 ( Order#*** ). They charged my credit card at the time of purchase $99.98 for two couch covers. On 4/16 I got an email that my order had been fulfilled. On the website it states that the products come from a warehouse in Los Angeles, CA. On 4/20 I requested the tracking information and the tracking number provided (***) indicated that the product left for the sorting center in China, not Los Angeles. On 5/10 I reached out to the company about the tracking information not showing an update. Two days later the tracking updated to the product was processed through a facility in Hangzhou China. The the last update that the tracking information provided had to date (I am filing this complaint on 7/9), was on 5/12. On 6/16 I contacted the customer service chat and requested an update about my package since the tracking hadn't updated in a month. They said a representative would reach out to the shipping partner for an update and contact me. When I received an email response the next day, I was told they are unable to provide specific details and not to worry my package would be delivered soon. On 7/9 I reached out to customer service after not having a tracking update and stated that I would either like a refund or for the company to rush ship me the products I ordered from their warehouse in Los Angeles, seeing as the product was obviously most likely lost in the mail. I stated if they were unable to comply I would be taking legal action against the company. I was told "I regret to inform you that we can no longer refund your order since it has already shipped. I would suggest you wait for the package to be delivered and return it to our US facility so we can provide you a refund." There is no movement in my package and I would like a refund, seeing as it seems that it will not be delivered. On the couch savers website, it says products are usually delivered in 10-20 business days but due to COVID times are delayed. I was very understanding but 2 months and no package movement is unrealistic. It seems as if this may be a fraudulent company.

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CouchSavers Initialized the purchasing process of couch covers through the mentioned company's website chat service, as choosing the right size of cover

Initialized the purchasing process of couch covers through the mentioned company's website chat service, as choosing the right size of cover seemed confusing. The chat employee told us to measure the couch and we proceeded to do so, furnish the measurements through chat and they would determine which sized cover/s to purchase. They recommended to purchase two of their largest-sized covers, and that would do the job. Upon receiving the covers, we tried fitting the first one, and it was too forced and tight, and their supplied foam tubes would pop out of the seams as soon as you would sit on the couch. The covers seemed too small and tight for the size of couch. The second covers was left unopened, seeing our initial fail with the first one. Aside from it not fitting correctly, the textured cover is sewn misaligned on an exposed seam, and it is clearly defective. After contacting the company with this matter via chat, I am assured that it is going to be resolved promptly. When I received a computer generated email telling me that I agreed to their returns policy, I read their only options I have agreed to are: 1- keep the product and get refunded minus 20% restocking fee (for a product that does not get restocked) and minus what they calculate shipping cost to be. 2- return the product at my own shipping cost, get refunded minus 20% restocking fee. (In this case, I went to ***, *** and ***, and the cheapest shipping was an astounding $50). I emailed in response to their refund email to express the unfairness of the options, only to get the exact same email I received the first time, also computer generated auto-reply, and the inability to get through to a human via phone or email, and the website chat employee states they cannot do anything about your inquiry except forwarding your concerns to the returns department (which never happened). All in all, I purchased the two covers for $111.93, and was refunded only $66.54. I would like to see a refund for the additional $45.39 that they have awarded themselves through very shady business behavior, and ultimately not backing and standing behind their product. In times like these, those $45.39 that they unfairly and unethically took form me, would be put to crucial use in my household. Thank you for reading.

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CouchSavers I placed an order (#***) on 4/20 for a cover

I placed an order (#***) on 4/20 for a cover. I then received an email on 4/23 stating that my shipment for this order was on the way. I was sent an email on May 6th stating how i could track my order. This email stated that most orders were taking between 7 to 20 business days world wide. I had been tracking my package online and show that the package had been accepted on April 26th, and processed through a facility in Hangzhou China on May 13th. The package had been marked in pre-shipment, where it remains on the USPS website this very moment. After not receiving my order I reached out on June 4th to see if I could get an update as it had been a month an a half. I was told from the company on June 6th that this was coming from an international warehouse and it had not been received by my local USPS yet. They asked that I would give it a few more days to make its way to my local post office. After waiting a couple of days and tracking my package with no movement I reached out to the company on June 11th and asked that as it had been almost 2 months at this point could i cancel my order as there had not been any updates. I received a response on the same day that stated they could no longer refund my order since it had already shipped. The company blamed the delay on the pandemic and told me that i would need to wait just a little bit longer. My package is still in the pre-shipment on the USPS website and has not moved. I emailed again on June 14th stating this is still in pre-shipment and that I believe there should be no reason I should not receive my money back. The company emailed me on the 14th and stated that this is only showing as Pre-shipment on the USPS website as the USPS has not received the package yet. I was told that my shipping status will eventually move. I asked the company, since they can see it moving on their end, to tell me where it was specifically as I have not received an update and was told that they did not have any specific details as their courier has not updated their system. They stated on June 14th they would reach out to their dispatch team to check with the courier to see what the current status was and the expected delivery day. I reached out on June 16th to request a follow up and see if any details were received. They responded that there was no update and due to limited transportation as a result of the covid pandemic these delivery times may be extended. They told me they can guarantee that I will receive my package soon, yet there has been no updates to the system or emails.

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CouchSavers On May 2, I ordered online 2 Couch covers (Wine Red and Black) from the Couchsavers Company for the full amount of $99.98

On May 2, I ordered online 2 Couch covers (Wine Red and Black) from the Couchsavers Company for the full amount of $99.98. They issued me an order # *** the same day and notified me that my order would ship out soon. On May 6th, I was emailed a tracking number from the company and told that due to Covid-19, some packages would be delayed, which I understood. By May 29th, I reached out to the company via email asking about the status of order, to which they responded that my order was still in route to me and for me to keep checking the online tracking app for updates. On June 17th, I contacted the company again via email, inquiring about my order status since the tracking information had not changed or been updated since my last inquire on May 29th. The company emailed me back on June 17th and gave their apologies for the delay but did not offer any further information. On June 29th, I reached out to the company again via email, letting them know that I had been beyond very patient waiting for my May 2nd order to arrive and that it was apparent that the order must be lost in the mail and that at this point I wanted a full refund. On June 30th, the company responded via email saying they were sorry for my inconvenience and that they would escalate my request to a higher team for further review. On July 1st, I emailed the company again expressing that I didn't want to wait anymore and that I just wanted a full refund. On July 3rd, the company emailed me stating that they were aware of the order delay and they were sorry for my inconvenience and that someone would be in touch with me soon. I waited a week, with no response from the company. On July 11th, I emailed the company again, stating that at this point it was clear that the company did not want to give me money. I also informed the company that I was going to contact the ComplaintsBoard.com and notify them of the company's bad business dealings regarding my order. On July 13th, the company email me back stating that they would only give me a partial refund of 20% of the $99.98 I spend on the original order, since the order is still in route to me via their delivery tracking app from May 2nd. On July 13th, I emailed the company again, notifying them that I have reached out to ComplaintsBoard.com and my bank regarding this matter and that I wanted a FULL refund of $99.98 I spent with their company and that I was insulted by them offering me 20% refund for an order has not arrived since May 2nd when I first placed it with them. I do not like how the Couchsavers Company conducts business and I want to file a formal complaint against this company and I want my FULL refund of $ 99.98. I can provide copies of all back and forth email correspondences with the company from May 2 through July 13.

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