Costco
reviews and complaints

I enjoy our Costco store and appreciate the Costco business model. I refuse, however, to purchase items that are excessively packaged. This is especially bad in the beauty/pharmacy department where buying a small bottle of lotion entails breaking through a large plastic enclosure! Costco needs to emphasize earth friendly practices and excessive packaging does not portray anything close. It seems that with the receipt check when you exit the store that items do not need theft proof packages? I would love to buy some of the health/ beauty products but just can't justify the wasteful packaging!

Today I purchased from Costco wholesale # 183 in Altamonte Springs, Florida a large amount of items. These two items Kiwi, and grape tomato were uneatable, the tomatoes box started leaking in my trunk on my way home, and the box of Kiwi was totally soft because probably they kept the Kiwis in the freezer. My today transaction # is [protected] and my member # [protected]

I purchase kirkland brand beer trusting the kirkland brand i love costco but this time the kirkland brand fail me on the kirkland beer pack im unhappy with the flavor and tell you the truth it felt like i was drinking a non alcoholic beer felt nothing half the case still there none of my friends like it i feel cheated with these beer i would like a refund

On 12/17/2017, I brought a printout of Costco email reward certificate to redeem the reward at Costco of Mountain View CA. Somehow, the paper printout does not contain the barcode. I presented the email which contains the barcode in my mobile phone. The store employee (the first name may be Vinarey) said it is the Costco policy that they only accept the barcode printed on the paper. I asked her to check with the manager/supervisor, she asked a lady (First name could be Anne). This lady immediately refused my certificate without any explanation.

I made phone call to Costco card service center, the lady on the phone nicely explains me that there is no such policy that Costco store only accepts the barcode printed on a paper. I then talked to another employee, Joe, he checked with her supervisor, Cherrie. I redeemed my certificate without any problems from them. I am happy that I got the help from them. But I also want to write this to the Costco service center and report what happened to me today. I hope all Costco employees can treat their customer and do their job as Joe and Cheeie did.

Thanks,

On November 17th 2017 i bought two chickens from Costco in Tucson, az when cut into they were raw. We called and were told we could come in for two free chickens and get our money back. We took a few weeks because of holidays and the fact that we live about 30 minutes from Costco. On December 16, 2017 we went and redeemed our two chickens and got our money back on the raw ones. We had to stand in line at the deli explain what happened there and then again at the register just to be walked over to a long refunds line and was there waiting for 30 minutes. When we finally got home we had planned on eating the chicken for dinner. The first chicken was fine the second one once again was raw and bleeding when we cut into it.
This is super dissapointing and extremely dangerous raw chicken can make someone super sick.

We live an hour away from the nearest Costco. So we called ahead to see if they had specific tires for our car(gave the gentleman all details of car as well as the tires we wanted). There was a Bridgestone tire and install sale going on and we need tires bad. We were told that yes they had 41 tires of the Bridgestone ecopia422 (which we wanted) so we drove up to kalispell Costco. When I got ready to pay they said the price is 546.00! I said there is a mistake because I had a picture of the tire from Costco website showing 126.99 per tire final cost $437. They said they didn't have that tire in stock even though the night before they said they did. What they had in stock was the much more expensive model. We drove an hour with the expectation of benefiting from a great sale just to be lied to and knowing that we needed tires. And no one would help honor the price on the website. Costco has become just like any other Walmart or big box store. In it for the money and not it's customers.

It is unbelievable that a company like Costco does not have enough phone agents to answer the phone or respond to customers e-mail during the Holidays!
They even disconnected their phone lines so you can no longer reach anyone.
Before that, they had the President deliver a message that he was sorry for the long wait and so on! Pretty unprofessional!
We are very disappointed.
We placed and online order for an All-in-One HP computer 1 month ago and still have not received it. I cannot even cancel the order as nobody answers the phone and I sent an e-mail to cancel the order but never received an acknowledgment.
This is beyond disappointment.
A very upset customer.
Norbert

I have been purchasing this item for years at our local Costco stores in the Sacramento region. Recently, I went to buy this item and there were none available in 4 stores: Cal Expo, Woodland, Stockton Blvd. and Folsom. I was told that Cal Expo & Woodland were discontinuing this item. This makes no sense as I know it sold well as they would sell out frequently.

I don't understand why this is being discontinued and would like to still be able to purchase this product locally.

Thank you.

Bought LG oven and microwave. It was delivered on November 14. They installed my gas stove but not my microwave, I had an appointment for that afternoon for someone to install it. They never came the girl that set up the time forgot to put it down. So for Thanksgiving I had a huge Microwave box in the middle of my dining room, which is still there, someone tomorrow is coming to install it. 12/15 a month later. Now tomorrow they are delivering my LG dishwasher between 8am - 10am, but they will not install it and they will not remove the old dishwasher. Which means I will have my new dishwasher in the middle of my kitchen the old one under the cabinet and no one will install it until December 29. When I bought the items I was told the delivery and the instillation will be on the same day, now I will have a dishwasher box in my kitchen for Christmas Holiday. I am very disappointed and need you to look into this situation.Thank you. Patricia Chaya

I've purchased movieticket.com gift cards from Costco and I've heard complaints about them but I didn't understand until I tried to use one myself. They force you to register on their website and then they constantly time out your purchase. When you go back to buy the tickets again the seats are "sold". My gift card ended up showing a zero balance and I thought it was just a glitch in the system but it still shows 0 PLUS they charged my credit card! I called and they won't refund my credit card! Luckily, I used my American Express so they will resolve the issue but I think Costco should STOP selling Movieticket.com gift cards!

I got a rotisserie chicken from the Costco in Brandywine, MD. When I got home, the chicken was not cooked properly. It was late, so I just cooked it myself. I called the Costco in Brandywine, Md and I spoke with the manager. The manager told me that the chicken was done, and he seemed to think it was no big deal. He said that they cook the chickens for the proper amount of time and if I wanted it to be extra done customers usually heat it up. He asked me if I wanted a refund, and I said no I wanted him to be aware of the issue. He make a smirking sound when I said I did not want a refund. I told him that I have had this problem with the chickens in the past, and I was hesitate to buy one at that Costco. Costco has an e coli outbreak before with its chicken salad. I do not think the manager realized the seriousness of people eating uncooked chicken. I hate that I did not get his name. However, I called on 12/14/17 at 1:10 P.M. Eastern Standard Time.

Costco has long carried California navel oranges when they are in season (late fall, into winter). That have usually come from Orange Cove, Exeter, or Lindsay. All are located in the Sierra foothills and grow excellent navel oranges. But now twice I have gone into my Costco in Chula Vista, CA, and the oranges have come from Delano. Now Delano is in the San Joaquin Valley, and the Valley is more and more switching from annual crops to tree crops, which can be handled by machine.
BUT the navel oranges from Delano are AWFUL, the skin is so thick it is hard to peel even with a knife. A real navel can be peeled with your fingers easily.

I wish Costco would only carry oranges from Orange Cove, Exeter, or Lindsay as in the past.

Unfortunately, my husband and I experienced a terrible exiting experience at the Costco located in Mt. Laurel, NJ on 12/12/2017. The individual checking us out would not take our receipt to exit the store. My husband tried multiple times to hand the woman our receipt. She did not acknowledge him or the receipt. She then proceeded to remove the blanket covering our son's legs while he sat in his car seat located in the cart (without asking permission). It's always been our experience that we handed the receipt to the individual at the exit then they made sure the number of items match what was listed on the receipt. We understand stand you must check items in the cart to match the number of items on the receipt. The problem here is this individual would not take the receipt until searching the cart for undisclosed items. Its not appropriate to touch someone's person items without permission. Especially, someone's child items. She was not friendly and lack basic customer service skills. There needs to be a policy or training in this area. Membership should never experience this type of treatment.

Membership no: [protected]

I have been waiting for refund gift card for Order [protected] for $2, 597.99 since early Nov. I have called dozens of times and spoken to numerous membership reps and supervisors who have offered apologies and actions that never happened. On Dec 8 I spoke to Austin Buckley Supervisor in eCommerce who promised to get this resolved hopefully by late Fri or Monday and give me a call. He also shared his direct line [protected] to avoid the hours of calls I have made wasting valuable time.

I have NOT received any call from Austin today even after leaving 2 VMs. I have just spoken to Mikel from eCommerce with little hope.

Can someone get this resolved and send me the cash card?

Sharad Saxena
512.779.9316

Please reference to the attached photo taken at Costco Fremont, CA warehouse (43621 Pacific Commons Blvd, Fremont, CA 94538) parking lot. Please review your landscape island curbing setup and remove the sharp curb tip which is pointing against the traffic moving direction.

On Dec. 10, 2017 at 10:30am I was lining up to get my car gas filled up. It was very crowded and having long line in each of the lanes. Without any warning sign my car's front-left wheel hit this cube tip. This tip broke my tire and ended up I need to replace the whole tire. The financial damage to me is $31.39. It is not a big deal to me but this accident did ruined my whole Sunday as I need to leave my car at the tire center for the whole day and finding ride to go back and forth between my home and the warehouse.

If you check the tire marks left on this cube, apparently I am not the first one hit this cube tip and for sure I will not be the last one hitting it if no improvement done to it.

I hope that Costco can get this landscape cube reconfigured ASAP. By then please at least add two traffic cones next to this pointy cube tip to help to warn drivers of such a road hazard.

Jeff Hwang (Jyh-Fuu Hwang)
Membership#[protected]

Yesterday Sunday December 10, 2017, I Ordered poutine at Costco woodbine location " 1 Yorktech Dr, Markham".This is the only food that me had at yesterday. The taste was very bad taste and bitter.I start to have really bad stomach pains after half an hour. I spent 5-6 hours vomiting and diarrhea with 20-30 min intervals until I were completely exhausted and could not continue on my own. During the 5-6 hours I drank fluids to have at least something in my stomach and not to dehydrate. It was worst injury/pain I had in my life.

I am very disappointed in my experience!

Hi

I am calling almost 3x a month only if we have incoming shipments. I wouldn't call if the website is only updated but it is not. I call with a happy voice even early in the morning. but this ms. Susan, even early in the morning she is really in the bad mood every time I call. She is talking behind the phone without even muting or putting it on hold. She complains why we don't check it ourselves online. Then she gets angry if she doesn't hear or get the BL number correctly. I talk to her with respect even though she is not answering the phone well.. I hope someone resolve this... or might as well just inform her to talk to customers well properly over the phone. or when she complains at least she puts the phone on hold. thank you.

I returned a product upon entering the store with a cart. Before going back into the store, I stopped to look at the on line order only appliances to pick out my new kitchen appliances which total almost 11k with another 2k for washer and dryer, I purchase a new home every few yrs, remodel then sell and start all over. Bill have been a customer of costco since they opened with most my purchases in the Westlake Village store or Simi Valley or Oxnard prior to the opening of those stores.
After picking out my appliances, I turned around and my cart was gone. I then had to exit the store to obtain a new cart. I went back in store and right as you enter, there was displays of Sony Blue tooth outdoor speaker which my ex husband informed me he purchased 1 for our son for Christmas however, my son who saw the Bose 2 pack which was the second display. I kept going back and f I r the between the two displays reading about them and I put the Sony one under my arm as I was reading the Bose one. I knew from past purchases that costco has special return policies on electronics so I walked up to the front check in girl as I could not find anybody else to ask and I tried explaining to her that my ex husband purchased that sony one in southern California and I wasn't sure when so was there any special policies as my son wants the Bose which was 3x the amount of money and I didn't want to get stuck with a speaker I didn't want. She said she wasn't sure and she needed my card and would go ask someone. I said I would be shopping around the front and they could find me around there. Now I have to tell you, I had a bunch of brain surgeries so when I get flustered, my words don't cone out and my short term memory gets all messed up and I just become a mess.
Next thing I know, I have a small I think Hispanic woman a manager and a tall male manager and a clerk coming my way. Awful lot for an easy question. I was then being accused of trying to steal that Sony speaker. First they say I went up to the return counter and tried to return it, then it was under my arm and I took it outside and tried bringing it back in to return it. They kept saying they had it on camera. I told them it was not possible as those never happened. Yes, I had it under my arm but not outside, I took it to the girl up front. I told them my ex husband bought for my son. They asked me his name so they could look up to see if he bought on his card, well he d I sent have a card, b email is to cheap. He has friends get stuff for him like lots of people do. They would not listen to me at all, treated me like a common thief, humiliated me as all kinds of people were standing around watching. What happend to privacy? The man said he should call PD. I said I don't kn I will what PD is but go ahead. He and the lady got furious. He said Police Department and she said she was tired of me being a smartass and she was revoking my membership. I was not being a smart butt, she had to have been referring to my reference of the multiple brain surgeries. I could tell she didn't believe me. Would she like to feel my tw I crsniotomies with no b plates, my internal seizure machine, my brain shunt along with my giant machine in my belly that socks spinal fluid out of my spine and Injects numbing mess into my back because it hurts so bad. I get out of the house once every few weeks due to pain and they ruined my one night to Christmas shop. Bill already had about 1500.00 in my cart in 45 min of shopping so why would I go through all that hbuttle to steal a 60.00 item? The whole thing makes no sense.
I already filed a complaint and it was sent to the store, Chico ca. I would like this reviewed by corporate.

In my 10 years of being a Costco member, I have received the worst customer service today. It's definitely a busy time of year, with the hustle and bussle of the holidays. I have encountered a VERY infriendly cashier. I was shopping with my toddler who was in the cart. As I proceeded to place my items at the register, my cart was apparently in the wrong spot upon check in. The cart was suppose to be on the left side, as oppose to the right. There were extra carts on the left side of the cashier, so I didn't move them because I couldn't leave my toddler alone in the cart. She snarkly spoke to me and said "next time stay on the right!, I don't care anyways today". I couldn't believe it. I said politely, I couldn't move the carts that are obstructing the area. I was astonished that I actually had to explain myself. I would of said something to a higher superior at that time today, but I was just in shock. Let's just say, I won't be visiting Costco for a while. Her name was Jessica L