Costco

We are SOOOOO disappointed you have discontinued our favorite cake - The All American Chocolate Cake. Don't care you made a new 2-layer cake with moose dropping filling. IT'S NOT THE SAME!
Thinking of not renewing my membership. I'm not the only one either! I know of 4 other people that are pissed! Was it too popular?
Come on people - why screw up a good thing?

I purchased a laptop at Costco and my laptop speakers stopped working after 1.5 years. I called Costco Concierge service and waited on hold for 25 minutes. The Tech had me power cycle off the computer which did not fix the issue. The 2nd thing he wanted me to do was a complete Windows reinstall. No troubleshooting - nothing. He simply wanted me to do a fresh install and wipe out my computer! Are you joking - that is step #2. He said that was their "policy". I said "no thank you". I went online and researched the issue and fixed it in 5 minutes by deleting my audio drivers and then reinstalling. Are you telling me the Tech guy could not figure that out? That is just plain frightening! He never even explained I would lose all my information - he just started to walk me through the process and I had sense enough to ask. Come on Costco - you can do better than that!

My throat is dry and sore after drinking some Water from Kirkland in a small bottle
I'm not playing I wish it wasn't true I got it from my Dad's house. Now I feel worse. So full of hatred right now. They not making this any easier just leaving a report so you know don't drink that water especially it is warm and it comes from Costco they don't take time to examine anything anymore just ship and serve. [censored]

This product was inedible. It was so salty that it was uneatable! I thought I would have a heart attack on the table. The first bag of meat was ok but the second bag was all fat and bone! Disgusting & a rip off. I don't mind paying the $27 but was too expensive. The package was three and a half pounds. I think I paid for the bones, fat & the bags of sauce. Never again!

The copy paper being sold at your store is jamming and multiple copies are coming thru in our copiers and printers in our company offices. During the tax season we normally purchase approximately 25-35 cases of copy paper.
Full cases with 5000 sheets of paper per case; and always had great results with I believe were the Georgia Pacific Brand.
But this new brand your store is selling is not good, and it appears that we will have to start purchasing from Staples Stores. We also use alot of copy papers during the rest of the year, since we have insurance agency and real estate offices in addition to our tax offices.
We just thought you might need to know about this issue with the copy paper since I am sure that my companies are not the only ones having these problems.

Sincerely yours,
Cecil McGee

I brought in my truck for a tire repair 12/26/2019 account number
[protected]
Store in Mount Prospect Illinois
when I talked to the tech BEFORE the service
Finding a bolt in the tire leaking on 12/25/2019
and keeping it from destroying the tire going flat
NO ONE WAS OPEN TO FIX THE TIRE on 12/25/2019
We did a field repair of TEMPORY plugging the tire
I TOLD the TECH that had a field repair at 11am
the tech NEVER said anything
I dropped off the vehicle at 2:45 PM and waited 2 HOURS
so I went to check on the truck
the tire was on the ground next to the truck I was out side the shop area for 15 mins before someone asked me if this was my truck
I said yes
The tech then said he would be right with me
5 minuits later why'll he addressed other vehicles
The tech told me that you do NOT repair tires that have been pluged
well it sure would have been nice or professional to be told that you will not fix the tire before I waisted hours
This is the very last time I will EVER trust your tire department period
I was a master machanic for 45 years and I know what can and should not be done
and field repairs have to be done
Thats you policys of waisting customers time
here's mine you waisted time waiting, driving back, gas

Placed an order for
1. Godiva Holiday Variety Assorted Chocolates, 4-pack (Item # ‌1025787‌ )
Quantity 3
2. GODIVA Assorted Variety Chocolates 2-count (Item # ‌1293281‌)
Quantity 2

Expected delivery was on 12/23/2019; however, only 1 of the GODIVA Assorted Variety Chocolates 2-count arrived. Spent next 24 hours trying to locate the missing items in the mail room.

Called the Costco Customer Service and found out that they only shipped 1 item in the box. Now they are sending the remaining items. However, all my Xmas gift giving plans are ruined because of this mess.

No compensation is being offered.
I should be given money back for or some sort of compensation for this mix-up.

Thank you,

I purchase a Washer and Dryer through Costco/La Habra on December 6, 2019. I never received a email regarding my purchase or delivery date. I had to make a call on December 7 I called the Costco store and they stated it would take the whole weekend to get a email regarding the purchase and delivery date. December 8th the insurance amount was deducted out of my account and thats where I got the phone number for Costco Service. Costco Service did give me my order number but thats where it showed my email was incorrect, they corrected my email. On December 12th, still no emails! I called Customer Service and they still have the wrong email, change email again. I with no appliance delivery yet I am being charged for insurance on items I don't have yet. December 13th no email still, I was told to wait until next week. Called on December 13th to the insurance company and they were suppose to reverse the insurance until the delivery was completed. Still nothing. December 14th, no email. I called Costco they gave me the Track no for XPO delivery. Again requested my email to be fix, since I still haven't received any emails from Costco. On December 15th, I finally got a schedule date for my appliance. But we were never able to get on XPO to get the scheduling date. After finally getting through to XPO, they gave us a delivery date for 12/21/19 between 4-8pm. After 814pm, no call and no show. Look on line about 9 pm it showed Delay on delivery. As of December 23rd, we still have not heard anything from Costco or XPO. We have made over 15 calls to Costco and XPO about this situation and have not yet gotten a final answer.
It is very disappointing that with Costco having such great products and deals that they don't have any assistance on what happens to there deliveries for their customers. This should not be out of there hands, this should be on them since they hire these delivery companies. A promise of 2 weeks for these products by Costco is false information!
Never will I order or recommend Costco for big items like this!

I ordered (2) laptops online 12-6-19 for our business and elected to receive them by standard shipment as it stated 3 day delivery. Only one shipped as promised and was received and the other was backordered. This is understandable with holidays and was not a big problem until it was reacknowledged for third time that the full order had been delivered and it had not. When I tried to track the shipment the tracking number provided did not have anything referencing a backorder or another tracking number. I contacted CSM by phone 12-17 who apologized and said the back ordered computer was in high demand and could not provide estimated ship date. Yesterday (12-19) I received another confirmation for shipment which when I tracked it showed "delivered on 12/6". I then used the Chat feature and was told the package would be delivered by end of day 12/23. I informed the representative this will not work as we are closing at noon 12/23 until 8am 12/26 and I need garaunteed delivery before noon 12/23. I told representative I was concerned the package would show delivered and be stolen laying outside of our gate. The representative informed me there was nothing that could be done to alter shipment date or delivery.
It seems to me COSTCO altered the shipment several times during the process. If we do this to our customers, we upgrade their delivery to critical shipment status to ensure they receive any shortages as quickly as possible. This experience has revealed to me COSTCO has logistics issues and is not really concerned with customer service. I would be very cautious in the future to purchase anything online from COSTCO.

On 12/7/19 I ordered two (2) chafing dishes. I received one (1) on 12/12/19 but did not receive the second one. I called costco.com and was told the vendor would express deliver the second one and I would receive an email confirming shipment with tracking number. On 12/13/19 I did not receive the item and did not receive the confirmation email with tracking number. Costco.com has committed fraud and I will be filing a complaint against them with the US Attorneys Office.

Every single month I have to phone Citi about erroneous interest charges, despite the fact that I pay my card in full every month! I have proof of timely delivery from my online banking's bill pay service, yet Citi repeatedly doesn't post it until after my due date. Now, they say their terms and conditions only allow 1 interest rate credit and I do not qualify for another. This issue is one being caused by their erroneous billing practices, yet I, a diligent payer, find myself on the losing end of the battle- again. I am extremely unhappy and disappointed that a reputable company like Costco is affiliated with a company with fraudulent business practices. Latest charge is on Dec 2019 statement-$20.17. They say this is from an Oct 2019 charge but just now posted to my account. This is the 4th time this year this has happened. Credit Cd # ending in 8431. Name: Tracy Park. I would like this interest credited ($20.17) and future payments posted on time. My email: [protected]@gmail.com.

On 21 Nov I wen to Sand City Costco Pharmacy late afternoon to pick up a prescription that had been prescribed by UC that I had visited earlier in the day. I presented my VA insurance card. Was informed by the Pharmacy tech that they do not recognize the VA insurance only Active Duty Tricare. I said that was strange since Costco was on the list of approved places for VA insured folks like me to pick up our medications. He said no we do not have any thing to do with Veterans. I went out to the parking lot and called the VA nurse advice line to apprise them of what I was dealing with. I was starting to have a hard time breathing. The air was cold. I had bronchitis and was coughing up a storm and was also running a fever. One of the medications that I had been prescribed was rescue inhaler (albuterol). The nurse was really worried about me and thought it best that I go to the ER to getting a breathing treatment and get checked out. I told I really wanted to see about getting my meds and head home right away. I did not want to have to drive of in the dark 30min or more ride to the ER. The nurse called the Pharmacy to see what was going on. After a while she came back on line and said she had no idea what was going on but if I could pay cash and than submit a claim. I said no problem. I went back in and said I would like to get my medications. The older lady at the counter said they still had not processed the order. I said could I at least get my rescue inhaler and her response was not until all the medications were processed. I told her again that I was really short of breath and needed the rescue inhaler and again her response was that I would have to wait. Over 5 times I went up and asked for my rescue inhaler and each time was told to wait. I waited over an hour and 20 mins. That is totally unacceptable practice. I was so upset and having a really hard time breathing yet absolutely nobody in that pharmacy gave a damn and basically ignored someone who was in distress. I did not have the strength to speak up. I was scared because I was feeling so ill and vulnerable. I was also frustrated and extremely angry that the Pharmacy staff could be so cold hearted, callous, insensitive and negligent in taking care of a client who truly was not doing that well. It is shameful and disgraceful. I am now feeling a little better and plan on bringing this up with legal counsel as well.

10.21.2019
I refrigerate these bars prior to eating them so they are more firm. I am not sure if that contributes to the following or not:

On numerous occasions I have had to pull plastic from my mouth as the internal plastic liner separates from the wrapper. It is extremely hard to see or notice any plastic remaining on the bar.

I am VERY CONCERNED that I may have eaten this plastic liner. While I love the bar, I am going to have to discontinue purchasing them.

I believe this is an ongoing issue as I previously received a recall notification (way too late as we had already eaten the bars) for the same issue but with a blue plastic liner.

I would like for someone from the Kirkland brand to reach out to me regarding this matter.
pj.[protected]@gmail.com