CB Furniture Stores Coricraft

Coricraft review: Couch scotchguarding failure

JohnV100 of Port Elizabeth, ZA

May 31, 2022 6:44 am EDT

Verified customer

I purchased a couch and paid for the scotch guarding. the very 1st small, what seemed to be an insignificant, liquid spill left a stain. Corricraft informed me it was my problem and I would have to have it professionally cleaned. No offer to get it cleaned and scotch guarded, no offer to refund the scotchgarding. They wanted photos and videos which I supplied but the result was the same. Never again will I buy anything for this company. Couch cost almost R50,000. They wanted me to spill water on the couch to see if it left more of a stain which it did but that did not change the outcome.

Desired outcome: Re scotch guard the whole couch properly. Professionally clean stain or replace affected daybed.

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