Corel Corporationpaintshop pro ultimate 2020

M Dec 19, 2019
This review was posted by
a verified customer
Verified customer
Review updated:

I will paste the email exchanges below:

I did reply with that information. I'm beginning to think I'm being given "the runaround", but I'll copy it again below!

The link you have provided to me takes me to a page where I can get either a 7-Day Trial or Buy it for $19.99/YR. Such is not what I was led to believe I would receive.

And indeed, your own sales page at https://www.paintshoppro.com/en/products/paintshop-pro/ultimate/?hptrack=mmpsp contains this:

Nothing on your sales page or on the sales copy on the page at Amazon.com says anything about this being a 7-Day Trial or that it would have to be bought. This looks much like false or misleading advertising to me!

On 12/19/2019 6:36 PM, Corel Customer Support wrote:
> ##- Please type your reply above this line -##
>
> Your request (5712806) has been updated. To add additional comments, reply to this email.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 19, 18:36 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 18, 17:12 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> Link: https://www.parallels.com/try/toolbox-windows/
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 18, 15:03 EST
>
> The link you have provided to me takes me to a page where I can get either a 7-Day Trial or Buy it for $19.99/YR. Such is not what I was led to believe I would receive.
>
> And indeed, your own sales page at https://www.paintshoppro.com/en/products/paintshop-pro/ultimate/?hptrack=mmpsp contains this:
>
> Nothing on your sales page or on the sales copy on the page at Amazon.com says anything about this being a 7-Day Trial or that it would have to be bought. This looks much like false or misleading advertising to me!
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 18, 10:47 EST
> Mr. / Ms. Couch,
>
> Kindly try the below download link.
>
> Link: https://www.parallels.com/products/toolbox/
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 17, 17:56 EST
>
> The order # was [protected] as was contained in the copy of the Amazon order I included in my response of 11:45 a.m., 17 December 2019. I will include it again...
>
> -
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 17, 12:04 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> I didn't get the proper email with the order number.
>
> Please help me with the Order number to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 17, 11:47 EST
>
> <
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 17, 11:03 EST
> Mr. / Ms. Couch,
>
> I apologize for the inconvenience caused.
>
> Kindly help me with the Order number to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 16, 21:52 EST
>
> > ##- Please type your reply above this line -##
> >
> > Your request (5712806) has been updated. To add additional comments, reply to this email.
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 16, 19:13 EST
> >
> > Mr. / Ms. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 15, 13:01 EST
> >
> > Mr. / Ms. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 14, 10:38 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 11, 20:37 EST
> >
> > And what "follow up email" would that be??? I can't respond to something I haven't received, now can I?
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 11, 18:21 EST
> >
> > Hello Mark,
> >
> > Thank you for contacting Corel Technical Support.
> >
> > Your support ticket is still active and we have not heard back from our follow up email.
> > That being said, your support ticket will now be closed.
> >
> > Should you require further assistance, please raise a new ticket via //www.corel.com/en/contact-us/
> >
> > Please be advised you will receive an e-mail survey, within the next 48 hours, in regards to our interaction regarding this case.
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 10, 19:11 EST
> >
> > Mr. / Mrs. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 9, 19:05 EST
> >
> > Mr. / Mrs. Couch,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 8, 09:57 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 7, 16:48 EST
> >
> > ???
> >
> >
> >
> > *Parthiban Elangovan* (Corel)
> >
> > Dec 7, 06:09 EST
> >
> > Hello Mark,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Parthiban
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 3, 18:36 EST
> >
> > Hello Mark,
> >
> > Kindly use the below link to download the program.
> >
> > GRFX Studio for PaintShop Pro Ultimate 2020 Download:
> >
> > http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> > Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Toolbox:
> > https://www.parallels.com/buytoolbox
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 3, 18:28 EST
> >
> > I'm not sure what you mean by 'Order number' - the item in question was to be included on a DVD containing PaintShop Pro 2020 Ultimate that I bought on Amazon.com, Order# [protected]. The serial number, according to the DVD sleeve is CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 3, 14:03 EST
> >
> > Hello Mark,
> >
> > Regarding your query, Could you please help me with the Order number for the GRFX studio to proceed further.
> >
> > Should you need anything else in the interim, please do not hesitate to contact us.
> >
> > Thank you,
> > Vinolin
> > Corel Customer Support
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Dec 3, 14:02 EST
> >
> > I think my ticket is being ignored.
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Dec 2, 20:51 EST
> >
> > Hello Mark,
> >
> > Quick note to let you know that I am waiting for information about your support ticket 5712806
> >
> > Please reply to this email with the outstanding information or let me know if your issue has been resolved?
> >
> > If you have any questions please feel free to contact us at https://www.corel.com/en/support/
> >
> > Sincerely,
> >
> > Vinolin
> > Corel Customer Support Services
> >
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Vinolin Reethika Jeolin* (Corel)
> >
> > Nov 30, 15:48 EST
> >
> > Hello Mark,
> >
> > Thank you for contacting Corel Customer Support. My name is Vinolin and I have been assigned to your ticket.
> >
> > Regarding your query could you please elaborate your query, and also help me with the screenshot of that error to proceed further.
> >
> > For instructions on how to take a screenshot, please go to this link, for instructions: http://www.take-a-screenshot.org/
> >
> > Please do not hesitate to contact us with any further questions.
> >
> > Regards,
> > Vinolin
> > Corel Customer Support Services
> > ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> >
> >
> > *Mark Couch*
> >
> > Nov 30, 14:52 EST
> >
> > Chat started: 2019-11-30 07:35 PM UTC
> >
> > (07:35:36 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> > (07:35:38 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
> > (07:35:38 PM) *** Raman joined the chat ***
> > (07:35:49 PM) Raman: Welcome to Corel. My name is Raman
> > (07:36:16 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
> >
> > Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> > (07:36:28 PM) Raman: I apologize, You have reached the different department (). Let me go ahead and transfer this case to the concern department.
> > (07:37:42 PM) Mark Couch: Hello?
> > (07:38:27 PM) Raman: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team, so that they will be able to further help you with this issue.
> > (07:38:50 PM) Mark Couch: Should I wait here?
> > (07:40:58 PM) Raman: You will receive the response at the earliest
> > (07:41:06 PM) Raman: via email
> > (07:41:24 PM) Mark Couch: Ok, I will wait then.
> > (07:42:02 PM) Raman: I'm about to end our chat session. Is there anything else I can help you with?
> > (07:42:42 PM) *** Vinolin Reethika Jeolin joined the chat ***
> > (07:42:50 PM) Vinolin Reethika Jeolin: Welcome to Corel. My name is Vinolin.
> > (07:42:54 PM) *** Raman left the chat ***
> > (07:45:55 PM) Vinolin Reethika Jeolin: Not to rush you, but are you still with me?
> >
> > Visit the Knowledge Base and search through our extensive selection of articles.
> > Looking for inspiration for your next project? Visit the Discovery Center for great tutorials and project ideas.
> >
> >
> >
> > This email is a service from Corel. Delivered by Zendesk | Privacy Policy
> > [KZQ0K0-2M0P]
>
>
> Mark Couch
>
> Dec 16, 21:23 EST
>
> No, it is not resolved. The Parallels Toolbox I inquired about was supposed to be on the DVD according to the sales piece, and it was not. I took the link you sent and it was to buy it, not download it. I want what I was supposed to get, otherwise it was false advertising.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 16, 19:13 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 15, 13:01 EST
> Mr. / Ms. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 14, 10:38 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 11, 20:37 EST
>
> And what "follow up email" would that be??? I can't respond to something I haven't received, now can I?
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 11, 18:21 EST
> Hello Mark,
>
> Thank you for contacting Corel Technical Support.
>
> Your support ticket is still active and we have not heard back from our follow up email.
> That being said, your support ticket will now be closed.
>
> Should you require further assistance, please raise a new ticket via //www.corel.com/en/contact-us/
>
> Please be advised you will receive an e-mail survey, within the next 48 hours, in regards to our interaction regarding this case.
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 10, 19:11 EST
> Mr. / Mrs. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 9, 19:05 EST
> Mr. / Mrs. Couch,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 8, 09:57 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 7, 16:48 EST
>
> ???
>
>
> Parthiban Elangovan (Corel)
>
> Dec 7, 06:09 EST
> Hello Mark,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Parthiban
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 3, 18:36 EST
> Hello Mark,
>
> Kindly use the below link to download the program.
>
> GRFX Studio for PaintShop Pro Ultimate 2020 Download:
>
> http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
> Serial number: CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Toolbox:
> https://www.parallels.com/buytoolbox
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 3, 18:28 EST
>
> I'm not sure what you mean by 'Order number' - the item in question was to be included on a DVD containing PaintShop Pro 2020 Ultimate that I bought on Amazon.com, Order# [protected]. The serial number, according to the DVD sleeve is CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 3, 14:03 EST
> Hello Mark,
>
> Regarding your query, Could you please help me with the Order number for the GRFX studio to proceed further.
>
> Should you need anything else in the interim, please do not hesitate to contact us.
>
> Thank you,
> Vinolin
> Corel Customer Support
>
>
>
> Mark Couch
>
> Dec 3, 14:02 EST
>
> I think my ticket is being ignored.
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Dec 2, 20:51 EST
> Hello Mark,
>
> Quick note to let you know that I am waiting for information about your support ticket 5712806
>
> Please reply to this email with the outstanding information or let me know if your issue has been resolved?
>
> If you have any questions please feel free to contact us at https://www.corel.com/en/support/
>
> Sincerely,
>
> Vinolin
> Corel Customer Support Services
>
>
>
> Vinolin Reethika Jeolin (Corel)
>
> Nov 30, 15:48 EST
> Hello Mark,
>
> Thank you for contacting Corel Customer Support. My name is Vinolin and I have been assigned to your ticket.
>
> Regarding your query could you please elaborate your query, and also help me with the screenshot of that error to proceed further.
>
> For instructions on how to take a screenshot, please go to this link, for instructions: http://www.take-a-screenshot.org/
>
> Please do not hesitate to contact us with any further questions.
>
> Regards,
> Vinolin
> Corel Customer Support Services
>
>
>
> Mark Couch
>
> Nov 30, 14:52 EST
>
> Chat started: 2019-11-30 07:35 PM UTC
>
> (07:35:36 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> (07:35:38 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
> (07:35:38 PM) *** Raman joined the chat ***
> (07:35:49 PM) Raman: Welcome to Corel. My name is Raman
> (07:36:16 PM) Mark Couch: Just installed PSP Pro Ultimate 2020 and cannot register GRFX Studio, code CRLED-YYADF-HCX6Q-AHCDW-LHEUN-H6HVT
>
> Also, Parallels Toolbox, which was purported to be included is not on the distribution DVD
> (07:36:28 PM) Raman: I apologize, You have reached the different department (). Let me go ahead and transfer this case to the concern department.
> (07:37:42 PM) Mark Couch: Hello?
> (07:38:27 PM) Raman: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team, so that they will be able to further help you with this issue.
> (07:38:50 PM) Mark Couch: Should I wait here?
> (07:40:58 PM) Raman: You will receive the response at the earliest
> (07:41:06 PM) Raman: via email
> (07:41:24 PM) Mark Couch: Ok, I will wait then.
> (07:42:02 PM) Raman: I'm about to end our chat session. Is there anything else I can help you with?
> (07:42:42 PM) *** Vinolin Reethika Jeolin joined the chat ***
> (07:42:50 PM) Vinolin Reethika Jeolin: Welcome to Corel. My name is Vinolin.
> (07:42:54 PM) *** Raman left the chat ***
> (07:45:55 PM) Vinolin Reethika Jeolin: Not to rush you, but are you still with me?
>
> Visit the Knowledge Base and search through our extensive selection of articles.
> Looking for inspiration for your next project? Visit the Discovery Center for great tutorials and project ideas.
>
>
>
> This email is a service from Corel. Delivered by Zendesk | Privacy Policy
> [KZQ0K0-2M0P]

Note that I have screenshots of the above-mentioned advertising and ordering information which did not paste, however, the links to them are:

https://i.gyazo.com/a35977db41c31c16ce7b4adbd4bc182b.png
https://i.gyazo.com/bd7f6a184eaee5812858f0d1b17f5d56.png

paintshop pro ultimate 2020
paintshop pro ultimate 2020

Responses

  • Bo
    bob_the_builder Dec 22, 2020
    This comment was posted by
    a verified customer
    Verified customer

    After half-dozen responses from Corel support - Vinolin, my frustration level with Corel tech support is palpable. I bought paintshop 2020 in June 2020 and upgraded to 2021 in November 2020. This tech support person simply goes through the standard "reload the software and use the license we sent you".

    here is a very brief summary of the last exchange...

    Vinolin,
    I have repeatedly removed and downloaded a link version of GRFX_Studio_corel_setup.exe as you requested.
    PAINTSHOP 2021 tab for “RESTORE PURCHASES” is grayed out in paintshop 2021.
    Please send me a new license for the GRFX studio since the one that I originally received when I purchased this item is exactly the same license that you sent me.
    Link: http://www.corel.com/akdlm/6763/downloads/IPP/paintshoppro/2020/mqBkUNTDrh/ultimate/GRFX_Studio_Corel_Setup.exe
    Serial Number "the number was included here and worked with paintshop 2020"

    This license fails. I’ve tried reloading the download, it does not work.
    Please send a new license as I purchased this software directly from your company.

    Then December 22, 2020, Vinolin Reethika Jeolin writes

    Regarding your concern, Grfx studio pro is a separate Plugin which is handled by Auto Fx Software, Please contact Auto Fx Software for further assistance. please click on the below link to contact Auto Fx Software.

    https://www.autofx.com/contact-us.html

    Should you need anything else in the interim, please do not hesitate to contact us.

    Thank you,
    Vinolin
    Corel Customer Support

    My response:

    So this is your position?

    GRFX was working when I install paintshop 2020 and the minute I upgraded to paintshop 2021 GRFX won’t register with a license?

    And somehow this autoFX’s problem when Corel owns the license approval process? What a shame. I shall raise this concern with Corel’s management as I can’t believe that you would rather throw a standard Corel license issue to another company then fix this issue inside your own company as the solution.

    Last chance, send me a new license with my email address as the registered owner.
    Also, please send me your supervisor’s email address.

    0 Votes
  • Sp
    spookydooky Nov 26, 2020

    If it wasn't so pathetic this exchange would have been hysterical. I too have been dealing with this creature named Vinolin Reethika Jeolin who I think is really a cousin of R2D2. I have been with CorelDraw since its inception in 1989. I have also been with Jasc and PaintShopPro since it first came out in 1990. Since Corel took over PSP from Jasc, they destroyed it. I'm still using PSP 9 - the BEST version which works even on Windows 10.

    Corel's customer service is downright offensive - using robots like Vinolin only makes them look like a fraud. Sad, for a company that had such great products.

    0 Votes
  • Ma
    Mark Couch Nov 26, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @spookydooky You're right. I miss Jasc PSP so much - it was so versatile and easy to use. I created so many graphics with it. Corel just doesn't get it!

    0 Votes

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