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United States
9225 Bee Cave Road, Building A, Suite 201, Austin, TX 78733 USA

United Kingdom
400 Capability Green, Luton, Bedfordshire, LU1 3AE, United Kingdom

Germany
Landsbergerstr. 302, 80687 Munich, Germany

Taiwan
4F, №381, Yangguang Street, Nei-hu District, Taipei, Taiwan

Complaints & Reviews

very poor service resolution

Hello There.

I am writing in regard to the case number: 4710037, My name is [removed].

On March 21 I contacted support for my software wasnt downloading and loading onto my iMac. I gave all the information asked for etc, OS, purchase history, screenshots of the issue, etc.

On the 24th of March I was put into communication with 'attendant' who over the course of the next 2 weeks, again and again, he just sent me the same link. At one stage attendant sent me a link to the software TOAST with no explanation as to why, I assumed it was to load the links. When I ran the install I realised this needed software license codes etc, I again contacted attendant who apologised with a 'oh sorry I sent you the wrong link'. Following this I was again sent me the same link that he'd continued to send in the myriad of emails back and forth to solve this issue.

Eventually I went online to contact support trying in hope for another operative to help. I was told that my case was in review and they'd come back to me. I mentioned it wasnt being solved properly or efficiently, and that I would like to speak with someone to get this resolved. (my work relies on this software)

Eventually it was again attendant who came back to me to book a time for a call. attendant then cancelled this appointment as he'd realise he was in a 'meeting' - So another call was re-scheduled, following this and only just one day before the call, attendant emails to say ' Oh sorry I have just spoken with someone and it appears the reason for the software not to work is that you're running 10.13' -

This information was made apparent at the beginning of the issue being raised and it took 3.5 weeks to get that simple information to me? Why after so much time and sending the same 6 failed links does attendant then only ask someone for help?

As you can imagine, I am annoyed at the level of service, and frustrated that its taken weeks to come to this. The emails, the downloads, the AU to US time delays. Its been really frustrating.

I would like to be compensated with the upgrade to Corel 2018 as an apology for this nightmare that has effected my deadlines and work commitments.

Let me know if you require any more information?
I'd really appreciate someone who is able to help,
Thanks
[removed]

#corel #customerservice #nohelp #justwait

I have been waiting for now 3 days for a solution to my login problem. I simply need them to change my primary email to login in. I went to chat desk 3 times asking please help this is problem. Then after waiting over 2 days I called they said they would have someone contact me shortly. Nothing... I reach out again to chat line and they tell me they are busy... It is now going on 4 days as a business owner I have deadlines that rely on corel software. I missed a deadline due to my lack of ability to login into my account. This is very frustrating and unacceptable. What are other products to consider replacing coreldraw graphics suite??

  • Ge
    General Service Mar 22, 2018

    Hi.

    Appreciated reading your concerns about Corel Industries product line of high quality software.

    Your question directly refers to Corel's flagship product Corel Draw. In simple terms, there's not another vector based graphic solution that will do everything this product will do. I might suggest, however, stepping back to a version that isn't cloud based. You can still save your work on the cloud, making it readily available to you anywhere you have internet connectivity.

    Hope this helps.

    0 Votes

corel painter upgrade 2018

It's been 4 days since I bought the corel painter upgrade online and I got a wrong serial number. I called and of course I only got a sales rep, because you only get to talk to someone if you are buying corel product. After you buy corel products, corel could care less, if you get your product or not. The sales rep even had the gall to blame me for writing the serial number wrong, which is not true and I was struck by the rudeness and sexism of the people that I talked to at corel custormer service, which were exclusively males. So in a nutshell, even though corel could give me the serial number again, instead I keep getting stonewalled by rude and sexist customer service males working for corel. It not any better via email which tech support is supposed to contact you trough, they simply don't reply to you. I've never encountered such a bunch of avoidant male child culture and being treated in such a despicable manner. It makes me want to vomit on top of corel having stolen $128.00 from me. Be aware! Buy the hard copy if you have to buy corel or you get f-ked like me.

corel paintshop pro 2018

I never have good experiences with Corel Support. For technical issues they only communicate via email and...

pspx8 removal effect on thumbnails on pspx9 type associated files

Thumbnails on pspimage files were created as they should while I had PSPx8 (Paintshop Pro...) and PSPx9 on...

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customer support

This has been going on for a couple of months with another previous 36 emails. When you call the support phone contact no. [protected] there is only a recording referring you back to their web site. The worst support I have ever experienced in my life and from the list of complaints, I see I am not the only one. See a few of the chat & emails below.

Your request (4129503) has been updated. To add additional comments, reply to this email.

Sailboat20
Sailboat
Apr 6, 12:17 EDT

Chat started: [protected]:02 PM UTC

(04:02:54 PM) : Ref.405590! I need you take over my computer and fix this problem, please
(04:02:56 PM) Corel Customer Support: This chat will be recorded for quality purposes. Terms of Use http://www.corel.com/en/terms-of-use/ | Privacy Policy http://www.corel.com/en/corel-privacy-policy/
(04:03:00 PM) *** Lorrie joined the chat ***
(04:03:08 PM) Lorrie: Welcome to Corel, my name is Lorrie.
(04:03:37 PM) : Hi can you help me?
(04:04:11 PM) Lorrie: I do apologize for the inconvenience that this has caused you.
(04:04:16 PM) Lorrie: Let me take a look at your account. Hold on please.
(04:04:27 PM) : OK
(04:07:04 PM) Lorrie: Upon checking your case was closed already
(04:07:42 PM) : I don't know why that is?
(04:07:58 PM) Lorrie: I apologize for the inconvenience this has caused you. What I will do is, I will create a ticket for you and forward it to our Technical Specialists team for them to be able to further help you with this issue.
(04:09:34 PM) : I need someone to take over my computer and fix the problem. I am on a sailboat and don't alway have internet like i do now... I told them this before.
(04:10:50 PM) Lorrie: A ticket has been already created and was already forwarded to the technical support team for them to further assist you with your concern. Someone from our technical support team will send you an email to help you with your support inquiry shortly. Here is your ticket number: 4129503
(04:11:21 PM) Lorrie: I have created a followup on this case.
(04:12:45 PM) : Thank you! I hope it can be resoved before have to sail again.
(04:13:50 PM) Lorrie: A remote session or callback may happen depending on the support you need for your product.
(04:15:59 PM) : The final out come after 14 emails was suppose to be a remote session when I had good internet.
(04:16:32 PM) : Thant you!
(04:16:44 PM) Lorrie: Is there anything else I may assist you with?

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Corel Customer Support
Apr 6 (1 day ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 12:22 EDT

After 14 or more emails I need to get the problem resoved by a remote session ASAP while I have good internet.

Corel Customer Support
7:39 PM (15 hours ago)

to Sailboat2007

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Corel Customer Support via zendesk.com
7:39 PM (15 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

sailboat
9:18 PM (14 hours ago)

to Corel
Can we do it now?

Corel Customer Support
9:18 PM (14 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 23:18 EDT

Can we do it now?

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

sailboat
9:25 PM (14 hours ago)

to Corel
What about tomorrow at 10 AM Mazatlan, Mexico time.

Corel Customer Support
9:25 PM (14 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 6, 23:25 EDT

What about tomorrow at 10 AM Mazatlan, Mexico time.

Can we do it now?

Corel Customer Support
10:07 PM (13 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Corel Customer Support via zendesk.com
10:07 PM (13 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Apr 6, 23:25 EDT

What about tomorrow at 10 AM Mazatlan, Mexico time.

Can we do it now?

Apr 6, 23:18 EDT

Can we do it now?

Tristan
Tristan (Corel)
Apr 6, 21:39 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Tristan and I have been assigned to your ticket.

I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

Corel Customer Support
8:01 AM (3 hours ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

Please do not hesitate to contact us with any further questions.

Regards,
Noel
Corel Technical Support Services

-----------------------

Corel Customer Support via zendesk.com
8:01 AM (3 hours ago)

to me

##- Please type your reply above this line -##
You are registered as a CC on this support request (4129503). Reply to this email to add a comment to the request.

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

Please do not hesitate to contact us with any further questions.

Regards,
Noel
Corel Technical Support Services

-----------------------

Tristan
Tristan (Corel)
Apr 7, 00:07 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

I can't do it right now because I have multiple scheduled remote at the moment. But we can do it later 10 am your time. We would be sending you a link to start the session.

Please do not hesitate to contact us with any further questions.

Regards,
Tristan
Corel Technical Support Services

Tristan
-----------------------

sailboat2007
9:42 AM (1 hour ago)

to Corel
Please me the link!

Corel Customer Support
9:43 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:43 EDT

Please me the link!

Tristan
I completely understand where you are coming from and I am sorry that you are having issues with the program Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

sailboat
9:50 AM (1 hour ago)

to Corel
Please send me the link for the remote session!

Corel Customer Support
9:51 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:51 EDT

Please send me the link for the remote session!

Please me the link!

Apr 7, 11:43 EDT

Please me the link!

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action

Please do not hesitate to contact us with any further questions.

Tristan
I completely understand where you are coming from and I am sorry that you are having issues with the program. Not a problem, let's schedule a remote session. What would be your most convenient time to do it?

sailboat
9:58 AM (1 hour ago)

to Corel
It was already scheduled for 10 am today as you can see from your previous email?

Corel Customer Support
9:59 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 11:59 EDT

It was already scheduled for 10 am today as you can see from your previous email?

Apr 7, 11:51 EDT

Please send me the link for the remote session!

Please me the link!

Apr 7, 11:43 EDT

Please me the link!

Noel Del R
Noel Del Rosario (Corel)
Apr 7, 10:01 EDT

Hello Sailboat2007,

Thank you for contacting Corel Technical Support.

My name is Noel and I have been assigned to your case. I understand that you are having an issue with the program. Let me go ahead and help you with it, with regard to your concern, we would like to provide you assistance by offering you our secured remote access tool that has a real time Chat feature as well. We will be connected to your computer and perform the process on your behalf. You will be able to view the process of the installation. But if you feel uneasy with the session, you can request to end it anytime.

The remote session service is normally offered with a priority support service. However, since the issue you are having is still ongoing, we are thinking that it might be best that we take this action.

10:24 AM (1 hour ago)

to Corel
Why did you not send me the link as you scheduled? After over 40 emails with no results I think it is best to just give me a refund as I have run out of time and patience.

Corel Customer Support
10:24 AM (1 hour ago)

to Sailboat

##- Please type your reply above this line -##
Your request (4129503) has been updated. To add additional comments, reply to this email.

Apr 7, 12:24 EDT

Why did you not send me the link as you scheduled? After over 40 emails with no results I think it is best to just give me a refund as I have run out of time and patience.

It was already scheduled for 10 am today as you can see from your previous email?

  • Ro
    Robin Griffiths Jul 05, 2019
    This comment was posted by
    a verified customer
    Verified customer

    My goodness from your experience and that of so many other people I can see that Corel have a systematic problem. Websites like these are great. I have been so frustrated with Corel and their dim witted useless customer support this week - and now ending up with a legit paid for copy of their software that no longer works I wondered if it was just me.
    However I see I am far from alone and this same issue keeps coming up again and again.
    They seem to now have changed from having what used to be one of the best support set up going to now about the worst. Before it was an incentive to keep buying their software - knowing if there was a problem someone would sort it out. Now that it totally reversed. because of such bad customer service there is absolutely no incentive whatsoever to purchase anymore Corel products because if anything goes wrong I now know they are incapable or unwilling to help. Their only response now seems to be pay up to get another version or go away. Well I have chosen the latter

    0 Votes

dazzle capture card

I purchased the Dazzle capture device yesterday (1/26/16) from Office Max after seeing on the Pinnacle web site that Corel was something special with Windows and their product were compatible or going to be compatible with Windows 10. I couldn't find an update to Windows 10 and in fact one of the hyperlinks on their web site went to a "Can't find page". I had to wait until the next day to call their customer support because they are open 9-7 EST. Their recorded message said to go to the web site. After still not finding an update, I left a message for customer service saying that I just bought the device and was looking for a Windows 10 update.

Their email response was that the product was considered obsolete and they weren't supporting it. While elsewhere on their web site they were still selling it.

I'm done with Pinnacle, Corel and Avid.

roxio creator nxt4

On November 13, 2015, I purchased Roxio Creator NXT4 on line from Roxio and downloaded it. I purchased this because I wanted to create a slideshow presentation for a reunion that is coming up. I created my slideshow using the Roxio Slide Show Assistant, following all the steps. When I got to the step where I was supposed to be able to burn it to a DVD, the “burn button” wasn’t displayed on the page like the how to video tutorial showed. I went to the http://www.roxio.com/support on 11-13-15 to get technical support for this issue. The options available were Free Online Technical Support, or for a Paid Priority Support for customers who have a One-time Priority Support Ticket or a Training and Support Plan. I chose the Free Online Technical support since I had just purchased this software and it was a problem with Roxio. I filled out the request and at 5:03 p.m. I received an email from Corel No Reply confirming that I have created a new case and gave me my case number. It also said that it will be assigned to an agent as soon as possible. On 11-16-15 at 12:15 a.m., I received an email from Corel Customer Support Services asking me to send him a screenshot where the burn to DVD option was not available. On 11-16-15 at 12:35 p.m., I replied with the screen shot and also a screen shot of the tutorial video where it shows how it is supposed to be. When I did not hear back, on 11-18-15 I sent another email to him with the same screen shots and saying that I had not heard back from them. On 11-19-15, I went back on line to try to get some help. I was told that they couldn’t help me and that my case had already been assigned to someone and they said that he would be getting back to me before the end of the evening. That never happened. Finally, on 11-22-15 at 6:49 p.m. Corel Customer Support sent me another email, apologizing for the delay in getting in touch with me for the reason that they are having a large volume of email. He then wrote that he would like to invite me to a live chat/remote desktop session on 11-23-15 at 9:00 p.m. EST so he could connect to my computer and perform some troubleshooting procedures. He said to let him know if this schedule worked for me. On 11-23-15 at 8:22 a.m., I replied and said I was available for the live chat/remote desktop session and asked him to please let me know what I was supposed to do to get him on live chat. I kept checking my email all day and never heard anything back from him. At 6:00 p.m. (9:00 p.m. EST) I signed into live chat with my case number and told them that I was supposed to talk to Froilan Corel Customer Support Services at 9 p.m. EST. He replied: Thank you for waiting, I have checked with Froilan, he is currently engaged with a call. I will update this case for you and let him know that you are waiting for his response. Please wait for the email from Froilan on what to do next on how to do a remote session. I replied: When will I receive an email with instructions from him? I have been trying to resolve this issue for over a week. Can't you help me with this issue? He replies: I'm sorry but you are connected to the Corel Sales Chat Support. I have checked with Froilan. He will update you via email after 30 mins. Well, it is now 11-24-15 at 10:07 a.m. and I still have not heard anything from him. I am totally frustrated with Corel Support. The only way they will correspond with you is through email. I just want my product fixed, I paid for this and I want it to work like it is supposed to. I feel like there is nowhere to turn for help with this issue...

word perfect office

Can't install or register product. will not enter a lower case letter "i" in the serial number. it automatically changes a lower case (i) to an upper case (i) and immediately says it is an invalid serial number. I attempted to get customer service help but it is nonexistent! wish I had not bought this software.

not the item I ordered!

I purchased (I thought) CorelDRAW X7 - what I got was X6...NOW, Corel wants ANOTHER $99 to UPGRADE from X6 - I ALREADY PAID FOR THIS - PLEASE - either refund my entire purchase price for the WRONG item I received, OR YOU PAY the difference!!!

corel's poor customer service

Today I was warned by the Corel program that I could not use it due to corruption of files. I could not open the software, so I re-downloaded it and, in accordance with the printed message from Corel, I first un-installed and then re-installed my software. It would not permit me to put in my serial number and insisted that I must pay for the software at the Corel website. I tried to contact Corel Customer support but was told that I must make a deposit of $49.95 USD before customer support could assist me and that this amount would be increased by whatever time it took for Customer service to solve my problems. There is now, no way to contact Corel at all in regard to problems with their software other than by paying a one time fee of $50 every time that you contact them. The process is that you must make a credit card payment of $5 and give them the authority to post further charges to your account automatically as their operatives levy them. This is most distinctly unfair. If you have a system which is as unwieldy and completely automatic as Corel's is, why should you also have the right to demand that your customers pay for the service that other companies perform for free, as a condition of your purchase of obviously faulty software.

Kevin Heap

order paid but goods not received.

Cases [protected] and [protected] I paid for an order online at Corel.com using PayPal and when I was returned to...

bad tech support/ not working software

I had purchased the Corel/Roxio Creator NXT Pro for $145.00 to make some photo slides of my vacations and burn them to a DVD as a movie. My first one that was a short movie, worked fine and burned to the DVD with no problem. However my next one was a bit longer and when I tried to burn it to DVD, some of the photos where missing and was just replaced with a black screen. Also the music and text was still working and there. I contacted online Corel/Roxio to ask for technical advise with my problem. I was told that I had a 14 day free tech support warranty and they started a case number for me. I got an e-mail with the case number and then the day after I had a guy named Jerome contact me by e-mail and ask me 4 technical questions. he needed the information in order to help me I was told. I answered and hoped I would get the help I needed to solve my problem. What I got the next day is an e-mail from Corel to tell me I should purchase the priority tech support warranty from them because it would give me great service and help. A day later I got more tech questions by e-mail from Jerome because he needed more info in order to help me, so he said. After that all I got was an bombardment of sales e-mails trying to push me to purchase the priority tech support but never heard back from Jerome. In the meantime I was told that my 14 days of free support are up. My problem was never solved and I ended up with an expensive software program that is useless. PLEASE if you are considering purchasing a software program from Corel...BEWARE... all they will want to do is sell you more tech support for programs that don't seem to work. I would not recommend a Corel program to my worse enemies (if I had any lol)

pitiful customer sales & service

What is it with Corel? Love their software, they can't market nor sell nor provide customer service worth a hoot.
For example: I bought PaintShop 3X, which is an upgrade from the Paint Shop I had Dell install in my computer when it was made back in 2004. The new PaintShop wouldn't integrate with the old one. So, now I have two running, and while the new one has some great features, so did the old one, so I now find myself flipping between the two. Try to find anyone who can explain the problem. And, no instruction manual.
Yesterday I decided to take advantage of their on-line sale offer to upgrade from my WordPerfect 12 Office to WP Office X5. I had some questions. I called four different times throughout the day, and each time got a prerecorded message that the office was closed, I needed to call back during regular business hours.
I tried to communicate with their on-line service rep. "Reste, " [05:03:36] who spoke gibberish and simply didn't appear to understand my simple questions. Consequently, Reste said he could arrange to have someone call me at my convenience to answer my questions and take my order. I gave him my convenient times.
No calls. [[Question: are they trying to go out of business? Did MicroSoft either buy them out or insert a set of subversive employees?]]
I called again at dinner time. Same recorded message. They're closed.
I have lots of loyalty toward Corel. They're not MicroSoft. They have by far the better word processing package. Makes Word look like something out of the Middle Ages. I've been using WordPerfect for over twenty years. But something is seriously wrong now with that company.
doug
[protected]@yahoo.com

  • Do
    Don LaFrance Oct 10, 2015
    This comment was posted by
    a verified customer
    Verified customer

    I am experiencing the same problem with Corel here in 2015. I purchased Photoshop Pro X7 and the disc I received will not install on my Windows 7 computer. I called Corel support and on the first attempt, I did receive an email from their support stating that in order to obtain help I would have to furnish proof of purchase. I sent the UPC number to them and never heard back despite several emails back to them. I called the support number again, and after giving them my case number they said I would receive an email from their support team within 24 hours. I explained that I had already done that with no success and asked that if they don't answer, who should I call. They answered, repeatedly, they will answer, there is no one else to call.

    It's now three days later and still no call. As a side light, it's interesting to note that the single CD I received is labeled 'disc 1'. That would indicate that there are other discs required for this application.

    0 Votes

poor customer service

During the last week of July 2010 I purchased via telephone the VideoStudio Pro X3 video editing software from Corel. Shortly after I received it, I installed it. The first part of August I contacted their customer service telephone number as I was getting a popup message every time I tried to open the program stating "Abnormal Program Termination" (See attached screenshot). The customer rep said I needed to pay for help. I couldn't understand why. I had never contacted their help line before and I was having problems with their software that was not addessed on their FAQ/Q&A webpage. The rep agreed not to charge me the fee since it was my first call. He sent me by email a link that I needed to go to to download their uninstall program. Evidently the one that comes with the program doesn't do the job right or something. He informed me that this download when ran would completly remove all traces of the program from my computer including the registry. I followed his instructions step by step. Went to the link, downloaded the uninstall file, uninstalled completely the program, rebooted, reinstalled the program from disk, then went to another link he sent me to install all the patches, fixes, updates, etc. This fixed the problem... well so I thought. About 3 days later I got the same popup message when I went to run the software. Well by this time I knew what I did the time before so without customer care's assistance, I did the very same thing. This process in all takes 30-45 minutes. Again it worked just fine for a few days then low and behold, I got the same message. In September, I called customer support again. Once again I explained the issue, told them what I did to resolve the issue but then told them the same issue kept returning. I also once again was able to talk them out of the fee that they were going to charge me to help. I had sent in a ticket prior to this call. I was told in the online incident report as well as the on the phone the second time what to do to correct the problem which is exactly what they told me to do the first time. I explained this had been done numerous times. The rep was going to hang up if I didn't want to follow the instructions he was giving me over the phone. So, I did what he told me and once again unistalled, rebooted, and reinstalled the program from disk and then went to their website again and downloaded and reinstalled the patches, fixes, and updates again.
This same thing has been going on since. In January of this year I started a new incident report online telling them that not only was this problem still happening but, when I did get the software to work, it kept asking me for a number (which came with the product and they said on the phone was the right number). When I was putting it in, the software kept asking me to create a new account online and was not letting me in under the original registration number, email, and password. (Yes, I was using the correct one!) They told me in the incident report not to worry about their database that everything was fine on their end regarding my registration but didn't answer my question regarding my original complaint. I have been going back and forth with them now since on two different incident reports since January with the same problem since last August.
They keep asking me for the screenshot which I can see is still attached to the incident report? Do they not read the report before responding? I would guess not. About once a week since January, I keep getting emails from them stating "we haven't heard from you. If we don't hear from you within 120 hours (or whatever the number was), we will assume the problem is resolved and will close the incident report."
Each time I update the report stating that NO the issue is still not resolved, what are you going to do about it and when are you going to stop wasting my time with emails and actually answer the question."
About three weeks ago I received an email from their advertising department. ( I LOVE THIS...)
"It's our great pleasure to announce that an exciting new version of VideoStudio Pro is now available and, as someone who purchased VideoStudio Pro within the past 30 days, you're eligible to upgrade to the all-new VideoStudio Pro X4 at the special low price of only $49.99. You save $30 off the regular upgrade price of $79.99!*"
Well, that's nice! But there is TWO things wrong with that: 1. I did NOT just purchase the VideoStudio Pro within the last 30 days and 2. Why would I want to PAY for the upgrade when this version won't work?
I have asked them to GIVE me the new version for my time and trouble but I can't get them to respond to my other incident reports only to tell me they haven't heard from me which again they have.
The one online report on file that I have access to via their online incident reports is January 21. All previous reports were deleted by them but never answered to my satisfaction.
I have tried installing to my laptop as well as my desktop. The desktop runs Vista 32 bit and the laptop runs Win7 32-bit.
I finally told them I would be contacting their corporate headquarters. We'll see how that turns out... I will also be contacting the Better Business Bureau. This has gone on long enough and I have been MORE than patient with them.

poor customer service

  • La
    lab2010 Mar 19, 2011

    I am updating this. I since have found on the internet (after much searching) a few email adresses. I finally reached someone who could help. If you have a problem contact, Malgosia Plucinska (OTT-CSS) [[email protected]]. She WILL call you back or email you to help get your issue resolved. I purchased a brand new system with Windows 7 64-bit. I told them I was planning on this anyway no matter how this how incident came out. I downloaded the Version 4 as a trial from their website. They sent me FREE an activation code to unlock the full version of Video Studio Pro V.4. The only problem now is that the program won't "initiate" under the current resolution of my flat screen 32" HDTV. When I set the resolution to the one size that it will start on, the program is off the screen both on the right and the left side of the screen. In speaking to Malgosia yesterday she said on Monday she would have one of her tech people call me and connect to my system from his computer to see if we can't get this resolved. They are going over and above the call of duty in this case. They still have some bugs to work out though both with their software and their customer service.
    At one point when I called in, I first got the message that my wait time was going to be 7 minutes. After the initial 7 minutes I got a new recording saying something to the fact that "our call centers are extremely busy at this time, please continue to hold. My wait lasted around 40 minutes at which point someone came on said they couldn't hear me and hung up on me. The next time I got thru the VRU system was the same. Ended up waitning nearly 50 minutes somehow got to sales instead of customer service so I was transferred. That person told me to uninstall the program and reinstall the program and call back. My new computer is fast. I had the program completely uninstalled and halfway reinstalled by the time he was ready to hang up. I had to wait all this time but he couldn't have waited three more minutes on the phone for me to see if it worked? NO! By the way that didn't work which is why they are having someone call me.

    0 Votes

fraud, not responding to complaints

In september my credit card was compromised and was reported and cancelled immediatly, contacted my credit union and the companys where it was used where notified, everyone responded except corel, they have ingored repeated notications from my bank and also from me.They keep telling me that they donot keep any records on payments through credit cards, although they had some record to take money out of my acct.It is frustrating to deal with someone who will not respond, when every other company did.Do not do business with corel, they have no support and will take your money and will not respond to your complaints.

fraud

My bank card was compromised and a produt was ordered through corel.I noticed the amount deducted from my checking account right away.When I contacted the coril company I was told they do not keep records of credit card orders.Like WHAT!!! I had to drive to the bank and fill out paper work to give the bank permission to contact the corel company to let them know about the fraud.They have YET to respond to the card company or to refund my money.So I e-mail the company and of course, no reply.So I have called serveral times and get the same answer, we do not keep any records of credit card transations.Since they have no place to send the software or no e-mail address to download it to, since the party that compromised my card did-not use a valid e-mail address.Every other company that received a order had a record of the card number used and has refunded the money since it was a phoney e-mail address.So I called corel again and guess what?Same old story we do not keep and credit card records so can;t tell you what was ordered or cannot refund your money.They sure as heck had the credit card number to ding my bank account, but no record of it.So I am out the Fify bucks but I have learned a good lesson.If I ever need some software I sure as hell will NOT order from Corel.S.Anderson

  • Ro
    rockin'redhead Oct 15, 2010

    I had a similar problem...their customer service is non-existent!!!
    The phone disconnects before a human ever answers and their "live chat" does not
    appear to exist either...will never buy another corel product!!!

    1 Votes
  • Ro
    rockin'redhead Oct 15, 2010

    Boy do I wish I'd read these before I ordered from Corel...next time I'll check a business out thoroughly.
    I thought they would be a trustworthy operation.

    0 Votes
  • Re
    Reviewer92302 Oct 13, 2015
    This comment was posted by
    a verified customer
    Verified customer

    This company uses unethical sales practices. They bombarded my email with offers to purchase Studio 18 for months. I bought it and then find that there is Studio 19. I would not have bought 18 knowing that a newer version was available.

    0 Votes
  • Ma
    maureen plazas Dec 11, 2019

    My wife purchased thee product on line, it was downloaded into my computer for the Corel people We paid $75.oo Dollars for if and still I cannot use it, instead the keep bugging me with an up-grade. I did not receive the Software only a back-up disk/ I WAN MY MONEY RETURN!

    0 Votes

Resolved bad graphics software

Until recently I was a dedicated Corel software user, specifically the graphics programs such as CorelDRAW Suite, Painter (v. 6, 9, and 10) Bryce (when Corel owned the software), and Paint Shop Pro Photo (v. X1 and X2) just to name a few. Promoted the software as affordable with a reasonable learning curve. However, over the years I've learned that the costs are subjective, especially when considering paying for new versions that are nothing more than minor upgrades.

CorelDRAW Suite v. 6, 7, 8, 9, 10, and 11 cannot be said to be significant in their differences, mostly bells and whistles added along the way. Since Corel has offered their software on a trial bases I've seen no reason to upgrade from v. 11.

The straw that broke the proverbial camel's back was when Corel tauted Paint Shop Pro Photo X2 Ultimate as the cat's meow in photo editing. It's nothing more than a few tweeks over the just previously released X2 and included Corel Painter Photo Essentials 4. In essence, I paid for X2 (again) and Essentials 4, which, in my opinion, is less of a program than Corel Photo Essentials 3.

I wrote Corel a letter stating my complete dissatifaction quite some time ago and have yet to receive an answer. Needless to say, I don't really expect Corel to reply.

Long story short, my response to Corel's lack of customer satisfaction and costly upgrades was to purchase Adobe PhotoShop X4. It's something I should have done some time ago and all the money I spent on Corel products could have paid for PhotoShop and then some, had I wised up sooner.

BTW, I'm a photographer and take panoramic shots as well as high definition resolution (HDR) photos. PhotoShop's features make stitching photos together easy, something which is labor intensive with Corel's Paint Shop Pro Photo program. PhotoShop aligns, matches pixels and lighting at the press of a button. Paint Shop Pro Photo, on the other hand, creates noise and artifacts in every one of the HDR photos I've created with it.

Adobe PhotoShop is expensive but, as the saying goes, you get what you pay for.

  • Cp
    CPA000 Aug 16, 2014

    I have used Corel Draw since version 3. Now I am on Version 6. I am constantly getting a "No Response" message when I try to open a file or save a file.My system was made for Corel Draw. I have 14 G of memory. I have spoken to tec support for my last time. Their answer is "Go to the Corel Forum". I wish everyone who uses Corel Draw would contact them at the same time and crash their systems FOREVER. Everything Corel does sucks! I am switching to Mac.

    0 Votes

poor customer service

I "up-graded" from the Corel photo that came pre-installed with my computer to Corel MediaOne. It turned out to be not much of an upgrade at all. And it has never worked properly. It caused crashes, would not interact with my e-mail, and froze anytime I tried to use it. I have been e-mailing Corel support back and forth, with no answers. Then I asked for uninstall/re-install help online. The first link they gave me paged out. I then called their phone support, who told me me that I had been given the OLD uninstall/re-install directions. I went to the "new" directions, following them to the LETTER. NOW Mediaone is MIA. I am going to eliminate EVERY FRAGMENT of Corel from my computer and purchase Adobe Photoshop...an EXCELLENT product!

mislabeled minimum requirements!

I recently purchased Corel Knockout2 at a retail store ($99.99). The minimum requirements on the outside of the box stated the program would run on Mac OS X, and Adobe Photoshop 5 or higher. The package was printed in Aug 2006. After opening the box and reading the readme file on the disk I saw that it would work only on Mac OS X.3, not the current OS x.4.9, the current version and Photoshop 5, 6, or 7, not the current CS2 or CS3. After spending 4 hours trying to email Corel from their website (didn't work), and spending over an hour on hold I was told that they could do nothing to rectify the situation. The retail store also will not refund opened software packages. I feel that this was false advertising and totally misleading.