CooperVision

I sent in a claim #[protected] for a rebate for AquaClear contact lenses and an eye exam. They sent me a notice stating my rebate submission was invalid for " This rebate requires the original end panels from the product packaging." I sent all 4 end panels from my contact lens boxes with the rebate form and another signed rebate form from the Optometrist for the eye exam. I called the number listed and was told they did not receive the end panels. I explained I had already sent them which is why all 4 of my contact boxes have no end panel. I was asked if I made a copy of what was sent and I told them NO why would I? I told them I cannot send end panels again, because I already sent them. Then I was told the eye exam rebate was "tied" to this one so that was invalid too. What a scam!

This is the secod year in a row that CooperVision has denied my rebate for contacts claiming "Invalid Purchase Date". Last year after calling them I was issued a check, but this year I called and they were unwilling to do anything.

The person I talked to said he was looking at my forms "right in front of me in black and white". I can only assume that he was looking at a scanned copy of them since there was no way he could have found the physcial forms in under a minute. I ask him to forward me an electronic copy of them and he said "oh no were are not going to do that". If the denial is ligitimate they why wont they make the scanned copies of the documentation available to you?

I am going to take it up with my eye doctor and ask that they take it up with their sales rep from CooperVision. If they do not get much better in processing rebates, I for one will no longer buy their product and ask the doctors office to stop selling it.

I'd purchased a year supply of contact lens last May. And this box I'm using now is defected. 4 of them lasted 1 day or 2 lasted 2 days for my right eye. It's Frequency 55. For my left eye, I use Frequency Toric and the box right now is not much better than the right eye. The longest was lasted 1 week. I called the company that I purchased from said it was almost a year old and that's nothing they can do since they can't return it to Cooper Vision. So I e-mail Cooper Vision explain to them what happen. They responded that they don't deal with consumer directly and that's nothing they can do. And they said they'll forward my complaint to quality control and someone will contact me. It's been a week and no one ever contacted me. Before I was using Acuvue. And when I called Johnson and Johnson, they refunded me some money cause I didn't save the defected lens to send back to where I purchased. I don't understand why Cooper Vision can't do the same. They just lost me as a customer. I think I'll switch back to Acuvue.