Consumer Cellular review: Replacement moto razr phone

Consumer Cellular charged me for a replacement phone even though I had replacement insurance. This began in April 2026 and never has been resolved. After numerous calls, talking to at least 4-5 customer service reps, and being lied to about having a replacement phone on hand, I finally was connected to a supervisor.
Numerous talks with her and I thought it was settled. But, it wasn't. I have been being charged for the replacement phone ever since!
When I called last month and asked to talk to the supervisor that I discussed this with before, they wouldn't let me! I mean, what kind of customer service does that? I even have all of emails between us, which shows proof that I wasn't supposed to be charged for the replacement, but I keep getting excuse after excuse!