Consumer Cellular review: Liars in customer service

Randall Robinson Code #1121

Called to upgrade phones and try and get a better monthly rate (10 year customer).

1st Issue: Was told if an AARP member my rate would be $50.00. next day signed with AARP, called CC back and was then told it's only a 5% reduction.

2nd Issue: Bough 2x new phones after being told the "current promotion" allowed for a $299 price for each. when shipment arrived the Work Order paper stated the cost is $599 each, only a $600 lie.

CS said they would escalate to upper management, but I am still screwed no matter the resolve. Please listen to the "recorded for quality control" phone call and please confirm what was said, as a 10 year customer I think I deserve that a a minimum. Once phones are returned and credit card pay returned, I will be switching to new carrier.