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After being ripped off by Verizon I thought I might save some money and switch to Consumer Cellular. The transition was a bit painful but got the new phone usable after about 2 weeks. Then became the billing issues about local and federal taxes that raised my bill about eight dollars more than expected. My CC
bill is not much lower than my old one. Stay with your carrier until they get there
S---t together.
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Randall Robinson Code #1121
Called to upgrade phones and try and get a better monthly rate (10 year customer).
1st Issue: Was told if an AARP member my rate would be $50.00. next day signed with AARP, called CC back and was then told it's only a 5% reduction.
2nd Issue: Bough 2x new phones after being told the "current promotion" allowed for a $299 price for each. when shipment arrived the Work Order paper stated the cost is $599 each, only a $600 lie.
CS said they would escalate to upper management, but I am still screwed no matter the resolve. Please listen to the "recorded for quality control" phone call and please confirm what was said, as a 10 year customer I think I deserve that a a minimum. Once phones are returned and credit card pay returned, I will be switching to new carrier.