I have NOT signed up for anything.
I have NO IDEA why you have taken £15 out of my account and as to when I have signed up for any kind of service. That is THEFT/ FRAUD‼️DISGUSTING. I WANT MY MONEY BACK‼️
Desired outcome: Reclaim money back
Money being taken
I keep getting £15 taken out of my account and I have no idea why? I want it back as a full refund I am not happy at all. This has happened twice and I can't seem to understand where this money is going to because it's definitely not me! I want my money back asap there is no reason why I should be having this money taken from me!
Desired outcome: Full refund
Complete savings/ complete save
I have had the same problem for 3 months since the 9th November. I have not given my details to this so called company. I have reported them to my banks fraud office. They have been taking money out of my account for months £15 every month and due to it being a little amount I have only just realised. I have searched this website and have never seen this company ever before and don't even have an account with them let alone a membership! I have never even heard of this website. I am under 18 and have tried call my bank but they were extremely busy. I would like a full refund off the £45 that has been taken out of my back with no permission!
Desired outcome: Complete refund
I have already emailed you and you haven’t got back to me
Complete save
I have been charged 15 pound out of my bank and I have no idea why and I would like a refund and I would like any further transactions to be cancelled
Desired outcome: Refund
Taking money out my account
Why are u taking money out my account I want it transferred back
I’m not sure
I was charged £15 and I don't know why
Direct debit
Who are these people? I'm sure I haven't authorised £15.? to be taken from my account monthly
Please reply immediately. I'm unaware of a company called wly*supersave...believing it to be my pet insurance. I'm afraid that it's not. How can this happen?
The payment is pending and unfortunately I haven't had any success cancelling it on line. I will, however report the matter to my bank.
I'm sorry if I am a little late in reporting this.
I would like to know how the dispute (with you [above] was resolved?
Marilyn Martin
Mob [protected]
Email [protected]@yahoo.co.uk
Desired outcome: Investigations
The complaint has been investigated and resolved to the customer's satisfaction.
Wly complete savings
Hi I have been in touch with my bank about £15 been taking out my bank I have not signed up for nothing and defiantly don't want this complete savings I don't really shop online, and want this stopped I have got the fraud team phoning me today, so yous won't be able to take another penny out my bank.only thing I buy from is studio so I can only assume it was from that when it said to receive your £15.00 back and put my email address I've not once give my bank details or nothing to anyone, so as from today I've put a stop to payments going to WLY complete savings.
Desired outcome: Want this stopped
The complaint has been investigated and resolved to the customer's satisfaction.
A unrecognised transaction
I have been having a transaction of £15 maybe each month or every so many weeks for over a year now and I don't no what's it's coming out for it where it's going I would like a refund because I didn't set this direct debit or anything up
Subscription?
Good Morning
I have just had £15 taken out of my bank account by "Wly Complete Save.co.uk"but as I have never heard of this, let alone signed up for any subscriptions with this company.
I have looked through emails and all my recents and receipts but still haven't found any interaction with "Wly Complete Save.co.uk"
I would like to stop any further charges to my account
Thank You
Desired outcome: Refund and subscription cancellation
The complaint has been investigated and resolved to the customer's satisfaction.
membership
Please cancel my membership and refund my money.I was paying for years £15 for nithing IThis is dishonest fraudulent and a deceptive way of taking advantage of people on line a complete rip off
Desired outcome: 720
Unauthorised charges
I would like to cancel the transaction as I'm confused on what is happening. I'm asking for a refund if it is possible, there must be a mistake or an accident for me to sign into this. I would hope to be able to talk to someone and cancel future payments if so, and to be explained into what I signed into as it was made by my mistake as an accident.
Thank you
Desired outcome: to cancel the transaction
The complaint has been investigated and resolved to the customer's satisfaction.
Money
I've done some online shopping which is nothing out the norm but to then find £15 has been taken out of my account for whatever reason I don't know! It has now left me short until payday! I would like my money back ASAP! I don't no want money taken out of my account like this again! If possible this needs to get sorted! I am currently off sick from work so I'm living off sick pay which isn't enough so this is also the last thing I need!
The complaint has been investigated and resolved to the customer's satisfaction.
Money being deducing
I have noticed that from 4 January 2021 amount of € 15 has been deducted monthly from my debit card ending 2939
I have never signed any documents allowing you deducting that amount from my account . I've never heard about Complete savings before?
I would like a refund please as i never allowed you to take money out my bank without being signed..
The complaint has been investigated and resolved to the customer's satisfaction.
Unauthorised withdrawal
£15 has been taken from my account with no explanation. After reading through some comments I have seen people mentioning train tickets. However, I haven't bought any train tickets. I am unsure where this transaction has came from. I would like a refund.
[protected]@hotmail.co.uk
Money being taken
15 pound has been taken from my bank without me setting any arrangements up what do I do. The money was taken without me knowing and without me knowing and I want the money back. It is unfair and illegal to remove money without knowledge of it and if it was being removed I should have been at least emailed a receipt so I was aware. I only knew it had been removed when checking my mobile banking app. I hope this is resolved soon.
Desired outcome: Money back
The complaint has been investigated and resolved to the customer's satisfaction.
Taking £15 out of bank
I wake up to £15 being taken out of my bank I did not agree to this and I did not set up anything with u or pay for anything through u I want my money back and for u to cancel whatever this is
Yh £15 may not be a lot to some people that money came out of the money for my bills I needed it
This is absolutely disgraceful and I don't get why you have even done it
Desired outcome: Refund
The complaint has been investigated and resolved to the customer's satisfaction.
WLY*completesave
I have NEVER consented to this saving scheme and £15 each month has been taken out of my account since July 2020 until now! Totalling £90! This is appalling that they think they can do this on the sly.
I'm assuming it's come from somewhere I've shopped online but I have no idea where?
This isn't right and the company should notify or email when the subscription starts!
Any idea how to get my money back?
Hannah
Desired outcome: Money back and company reported
The complaint has been investigated and resolved to the customer's satisfaction.
WLY*completesave.co.uk
I have been charged £15 by WLY.complete save.co.uk
But I have never heard or used this service
Desired outcome: Refund and stop future payment
WLY*mytime rewards Fraudsters
I have just noticed that I have been charged by this complete but only because I try to check my account monthly. I never signed up for anything to do with wly*mytime rewards but then I noticed that when I search it comes back to Complete Savings. So this company is fraudulently setting up two payments from account. I did try to use the discount trainline was offering as a partnered offer (steer clear of this it's just a scam). The only thing I agreed to was £15 for travel discounts. At no point did I sign up for this scam. I want my money back please! This is covid season how immoral of you.
Desired outcome: Refund in full and your scam payments stopped
The complaint has been investigated and resolved to the customer's satisfaction.
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