Complete Savings / Complete Save
reviews and complaints

WLY*CompleteSave.co.uk — Money taken from my account
Hi

The last 2 months I have had 2 payments of £15 taken from my account against my debit card. I don't know what this is for and I don't want it. Would you please refund my £30 as soon as possible and cancel any further pending charges
The transactions were

15th February 2021 £15
15th March 2021 £15

Many thanks

G Thom & P English

Hello,

My names Manon and I'm just inquiring as I have had £15 taken from my account by WLY*completesave.co.uk

I have never bought anything, or set up any accounts/free trials etc from this, this is the first I have ever heard of WLY*completesave, so I am just wondering why there has been money taken from my account by you. It has me worrying I have been scammed/hacked. I can't imagine how you would have received my details as I have never shared them with you.

I would be very grateful for your help on the matter, as it is a bit worrying about me.

Thank you so much,

Best wishes,
Manon

Hi

The last three months I have had 3 payments of £15 taken from my account against my debit card. I don't know what this is for and I don't want it. Would you please refund my £45 as soon as possible and cancel any further pending charges
The transactions were

31st December 2020 £15
31st January 2021 £15
28th February 2021 £15

Many thanks

Hilary Dimmer

I've signed up for nothing but have had £30 taken out of my bank account... please help, why has this happened when I've signed up for nothing... ready to phone the police

I have had £15 take. Out of my account for some considerable time.
I want this stopped as a matter of urgency... an explanation and a refund.
Thanks
Jane Young

I have never signed up to complete save and I have not made a purchase at Argos so I am unsure why they have my details, the bank account they have take. Payment from is a new bank account so no one will have my details. I have contacted customer service and when I talked to the virtual assistant, it could not find any account signed up to my email that I use, this is completely unacceptable. The first thing that popped up when I typed in WLY was this website, this should be properly looked into as I am not happy at all. As that £15 was taken it I didn't have the money in my account for a direct debit I had due, I'm trying to build up my credit score and they may have now ruined what I have spent months trying to build up.

This company have also been taking money from my account every month since July 2018 I actually only realised last week and so contacted them immediately to find out who they were and cancelled the payment.

The customer services agent advised me that I would have signed up when purchasing something from M & S I said no I wouldn't have she then said someone else must have signed up then using my card which I pointed out to her is fraud!. I asked her to send me my signed application form and she was unable to do so. I asked her about getting this refunded and she said I had to go to the web site.

Therefore, I have demanded a full refund of the of 30 x payment of £15 which is £450. as a pensioner trying to manage on the state pension this £15 per month will go towards my heating costs or my weekly food bill. I have advised this "rip off" company that if they refuse, I will be seeking legal advice and taken this further.

I've been complaining for a week now and all I'm getting is emails about information is missing when everything is here and are longing out this process, I haven't given authorisation for money to be taken out and I don't know what this saving thing is in the first place I want my money back and I want this situation to be resolved not getting more emails about how information is missing!

I was lucky enough to check my account today to see and I was shocked to see £30 missing. I've never heard of this website or company in my life until today. I have never been sent or told questions about this or emails so I'm very confused. Please stop taking my money as I never asked you to do so in the first place. I've given photos of when you have taken my money and I'm very unhappy. How did you even get my account and I want a refund of my £30!

You take my money out without my permission so could I have my money bk please

Complete saving they have been taking money from my bank account it been 3 months even I didn't take any subscription or any membership. Like they taking £15 every month without letting me know. I don't know how they get my bank details . I want my money back it's total £45 .

To whom it may concern,
wly*completesa has taken e15.00 from my account without my permission on two occaions. FEB 11TH and March 11th. I want this money back as I did not agree to have it taken from my account. You cannot do this and it is illegal to steal money without somene consenting to it. To whomever is in charge I cant stress how upsetting and worrying this makes me and I am looking for a refund. I did not sign up for a savings account so I want the money back,
Yours sincerly
Bridget Kearney

You have taken money from my account without my consent! I would like this back and cancel any further payments as I have not authorised this!

You've taken money from my account. I've never heard of you. Please refund and don't take any more money from me.

£15 has been taken out my account and I don't even know what this is, I don't want more money to be taken out later on so I'd really appreciate if you can you please get back to me and return it

You keep taking £15 out of my bank that I can't afford to loose!

I woke up this morning to £15 taken from my account

You took money out my account without my consent I would like that back into my bank or for you to cancel transaction I don't know what your company is for you to be able to take cash out of my account so I would like that back in and for you to take me off the books I haven't noticed bought anything with you company so I would like my money back many thanks

Funds have been debited from my account for sometime

This is an account I have never signed up for nor authorised

This has been going on for more than 18 months and I've had no contact nor communication from this company whatsoever and find it unacceptable that this acceptable and how this came to bear and how they were able to set up a direct debit in the instance

This company lets you believe that they are a part of the company that you are purchasing from on line
I was purchasing from moonpig. And at the end of my order I got a offer for future discount and a free card the next purchase I made when I filled I the information required it said I didn't qualify for the offer' later on checking through my bank statements I discovered a company I didn't recognize had charged me 15 pounds a month for the last 3 months. I contacted my bank and they give me the tel number of the company. I contacted them and canceled any further payments