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Zenni Optical / SCAM, cheap, poor quality glasses. Disgusting and deceptive business practices.

1 448 Ignacio Blvd, #332 Novato CA, United States Review updated:
Contact information:

Ordered a pair of glasses. When they arrived they were nothing short of junk. I contacted the company to return them and receive a refund. Company would only allow 50% refund and nothing until they received the glasses back. They told me it could take up to two months. No mention that the company is located in China. They present themselves as being a CA company. This is nothing but a lie. You can only find out about their true nature by clicking on the very fine print "Terms" on the very bottom of their website. This is a clear indication they have things to hide.

Re
Jan 13, 2016
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Comments

  • Er
      10th of Feb, 2016
    0 Votes

    Look up The Consumer Rights Act 2015 (updated October 1, 2015). A company is not allowed to refund less than 100% if the item is returned within 30 days of receiving shipment, if it doesn't arrive in the condition it was described to be in. Prescription glasses need to be the right prescription -- so that you can use them right away, otherwise they're useless. If you paid with a credit card, file a claim with that company (number on the back of your card), they're very helpful (have return tracking # ready). If you paid with Paypal, file a claim, request 100% refund, state the above Act, give a brief summary of your situation, and expect to have to escalate the claim, because Zenni will still try to deny it.

  • Ed
      10th of Jul, 2017
    0 Votes

    Yup, they are indeed an abysmal company to order from. poor quality products, shockingly bad customer service. AVOID..

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