Zara / miserable customer service
I ordered clothes to be sent to as a gift to a friend to be delivered within 3 to 5 days in order for this it to get to him in time for sinterklaas. First of all Zara refused to use a gift receipt and said they could only include a full receipt in the package.
Furthermore, 12 days after it was shipped, it still hasn't reached my friend and after numerous calls to Zara, they continue to tell us they don't know where it is. They've misplaced the package. They have not apologized or made any amends. Needless to say, I will never purchase anything from that place and will endure everyone I know knows how disgraceful and disgusting their customer service is.
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