Bought pants for my 6 year old son in April. Pants were mislabeled and when we got them home, they were way too big. I decided to keep them and hope they'd fit int he fall. When Fall came and we tried them on, the snap fell apart into a few pieces. The jeans will not close. The store will not help. The corporate office doesn't respond. The company should stand by the quality of their garments. This is an unworn item and I had the receipt. They had no interest in helping. I paid $29.90 for these jeans. I was only hoping to switch them for another pair. So far, they have not been responsive so I had to put the charge in dispute with my credit card company. I just want to warn others that the company doesn't seem all that interested in quality customer service (at least in my experience).
The complaint has been investigated and resolved to the customer’s satisfaction.
2 comments
Why sign anything without reading it?
I'm really confused about these reviews. Any store has the right to refuse to sell anything to anyone. I know that it may seem unfair, but again, a store has the right to refuse service. As for the pricing, the money goes to charity! When you purchase from goodwill, your money, for the most part, goes to a good cause. All systems are flawed ' there are rude employees in every industry. If you think $10 for a purse is too expensive, head to the local mall & see what else you may find. I know we are all trying to save a buck, but it goes to CHARITY! I do not work at Goodwill, but I am a frequent shopper there & have found amazing deals & have never had any issues as described here. I feel good knowing that my money is potentially going to help those in need.