Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Fashion Tech Zara.com Complaints #482-501
Zara.com

Zara.com review: poor quality clothing ( 2 comments)

P
Author of the review
11:02 pm UTC
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Bought pants for my 6 year old son in April. Pants were mislabeled and when we got them home, they were way too big. I decided to keep them and hope they'd fit int he fall. When Fall came and we tried them on, the snap fell apart into a few pieces. The jeans will not close. The store will not help. The corporate office doesn't respond. The company should stand by the quality of their garments. This is an unworn item and I had the receipt. They had no interest in helping. I paid $29.90 for these jeans. I was only hoping to switch them for another pair. So far, they have not been responsive so I had to put the charge in dispute with my credit card company. I just want to warn others that the company doesn't seem all that interested in quality customer service (at least in my experience).

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

More
Send message
Copy link
Report
2 comments
Add a comment
C
C
carriebenavides
Houston, US
5 comments
Send a message
Dec 05, 2012 11:40 pm UTC

Why sign anything without reading it?

More
Copy link
Report
C
C
carriebenavides
Houston, US
5 comments
Send a message
Dec 06, 2012 9:13 am UTC

I'm really confused about these reviews. Any store has the right to refuse to sell anything to anyone. I know that it may seem unfair, but again, a store has the right to refuse service. As for the pricing, the money goes to charity! When you purchase from goodwill, your money, for the most part, goes to a good cause. All systems are flawed ' there are rude employees in every industry. If you think $10 for a purse is too expensive, head to the local mall & see what else you may find. I know we are all trying to save a buck, but it goes to CHARITY! I do not work at Goodwill, but I am a frequent shopper there & have found amazing deals & have never had any issues as described here. I feel good knowing that my money is potentially going to help those in need.

More
Copy link
Report

More Zara.com reviews & complaints

Zara.com - rude staff ruined my shopping experience 43
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - refunds/exchanges 10
Zara.com - defective zippers 7
Zara.com - online ordering 2
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - Denied sale for not showing ID 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Zara.com - online orders
Zara.com - dress
Zara.com - I m complaining about a manager Zara
Zara.com - order not delivered 1
Zara.com - I am complaining about a return
View all Zara.com reviews and complaints

  1. Zara.com Contacts

  2. Zara.com phone numbers
    1800 800 080
    Click up if you have successfully reached Zara.com by calling 1800 800 080 phone number 2 2 users reported that they have successfully reached Zara.com by calling 1800 800 080 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 800 080 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 800 080 phone number
    17%
    Confidence score
    Ireland
    8800 333 6430
    Click up if you have successfully reached Zara.com by calling 8800 333 6430 phone number 1 1 users reported that they have successfully reached Zara.com by calling 8800 333 6430 phone number Click down if you have unsuccessfully reached Zara.com by calling 8800 333 6430 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling 8800 333 6430 phone number
    100%
    Confidence score
    Russia
    800 050 1020
    Click up if you have successfully reached Zara.com by calling 800 050 1020 phone number 3 3 users reported that they have successfully reached Zara.com by calling 800 050 1020 phone number Click down if you have unsuccessfully reached Zara.com by calling 800 050 1020 phone number 5 5 users reported that they have UNsuccessfully reached Zara.com by calling 800 050 1020 phone number
    India
    1800 189 272
    Click up if you have successfully reached Zara.com by calling 1800 189 272 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 189 272 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 189 272 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling 1800 189 272 phone number
    Malaysia
    1800 011 136
    Click up if you have successfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have successfully reached Zara.com by calling 1800 011 136 phone number Click down if you have unsuccessfully reached Zara.com by calling 1800 011 136 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling 1800 011 136 phone number
    Thailand
    +1 (800) 853-4389
    Click up if you have successfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (800) 853-4389 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (800) 853-4389 phone number
    Mexico
    +34 900 814 900
    Click up if you have successfully reached Zara.com by calling +34 900 814 900 phone number 2 2 users reported that they have successfully reached Zara.com by calling +34 900 814 900 phone number Click down if you have unsuccessfully reached Zara.com by calling +34 900 814 900 phone number 4 4 users reported that they have UNsuccessfully reached Zara.com by calling +34 900 814 900 phone number
    Spain
    +1 (855) 635-9272
    Click up if you have successfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (855) 635-9272 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (855) 635-9272 phone number
    United States
    +1 (877) 550-1108
    Click up if you have successfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have successfully reached Zara.com by calling +1 (877) 550-1108 phone number Click down if you have unsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +1 (877) 550-1108 phone number
    Canada
    +44 207 851 4300
    Click up if you have successfully reached Zara.com by calling +44 207 851 4300 phone number 0 0 users reported that they have successfully reached Zara.com by calling +44 207 851 4300 phone number Click down if you have unsuccessfully reached Zara.com by calling +44 207 851 4300 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +44 207 851 4300 phone number
    United Kingdom
    +61 293 767 600
    Click up if you have successfully reached Zara.com by calling +61 293 767 600 phone number 2 2 users reported that they have successfully reached Zara.com by calling +61 293 767 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +61 293 767 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +61 293 767 600 phone number
    100%
    Confidence score
    Australia
    +43 800 216 277
    Click up if you have successfully reached Zara.com by calling +43 800 216 277 phone number 1 1 users reported that they have successfully reached Zara.com by calling +43 800 216 277 phone number Click down if you have unsuccessfully reached Zara.com by calling +43 800 216 277 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +43 800 216 277 phone number
    100%
    Confidence score
    Austria
    +32 80 081 148
    Click up if you have successfully reached Zara.com by calling +32 80 081 148 phone number 1 1 users reported that they have successfully reached Zara.com by calling +32 80 081 148 phone number Click down if you have unsuccessfully reached Zara.com by calling +32 80 081 148 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +32 80 081 148 phone number
    100%
    Confidence score
    Belgium
    +45 80 347 622
    Click up if you have successfully reached Zara.com by calling +45 80 347 622 phone number 3 3 users reported that they have successfully reached Zara.com by calling +45 80 347 622 phone number Click down if you have unsuccessfully reached Zara.com by calling +45 80 347 622 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +45 80 347 622 phone number
    50%
    Confidence score
    Denmark / Norway / Sweden
    +370 52 390 802
    Click up if you have successfully reached Zara.com by calling +370 52 390 802 phone number 0 0 users reported that they have successfully reached Zara.com by calling +370 52 390 802 phone number Click down if you have unsuccessfully reached Zara.com by calling +370 52 390 802 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +370 52 390 802 phone number
    Estonia / Latvia / Lithunania
    +49 800 589 1603
    Click up if you have successfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have successfully reached Zara.com by calling +49 800 589 1603 phone number Click down if you have unsuccessfully reached Zara.com by calling +49 800 589 1603 phone number 1 1 users reported that they have UNsuccessfully reached Zara.com by calling +49 800 589 1603 phone number
    Germany
    +33 805 542 062
    Click up if you have successfully reached Zara.com by calling +33 805 542 062 phone number 1 1 users reported that they have successfully reached Zara.com by calling +33 805 542 062 phone number Click down if you have unsuccessfully reached Zara.com by calling +33 805 542 062 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +33 805 542 062 phone number
    100%
    Confidence score
    France & Monaco
    +39 800 924 600
    Click up if you have successfully reached Zara.com by calling +39 800 924 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +39 800 924 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +39 800 924 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +39 800 924 600 phone number
    100%
    Confidence score
    Italy
    +31 205 305 660
    Click up if you have successfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have successfully reached Zara.com by calling +31 205 305 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +31 205 305 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +31 205 305 660 phone number
    Netherlands
    +351 800 202 600
    Click up if you have successfully reached Zara.com by calling +351 800 202 600 phone number 1 1 users reported that they have successfully reached Zara.com by calling +351 800 202 600 phone number Click down if you have unsuccessfully reached Zara.com by calling +351 800 202 600 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +351 800 202 600 phone number
    100%
    Confidence score
    Portugal
    +41 800 561 660
    Click up if you have successfully reached Zara.com by calling +41 800 561 660 phone number 1 1 users reported that they have successfully reached Zara.com by calling +41 800 561 660 phone number Click down if you have unsuccessfully reached Zara.com by calling +41 800 561 660 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +41 800 561 660 phone number
    100%
    Confidence score
    Switzerland
    +90 444 5952
    Click up if you have successfully reached Zara.com by calling +90 444 5952 phone number 1 1 users reported that they have successfully reached Zara.com by calling +90 444 5952 phone number Click down if you have unsuccessfully reached Zara.com by calling +90 444 5952 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +90 444 5952 phone number
    100%
    Confidence score
    Turkey
    +86 400 821 6002
    Click up if you have successfully reached Zara.com by calling +86 400 821 6002 phone number 2 2 users reported that they have successfully reached Zara.com by calling +86 400 821 6002 phone number Click down if you have unsuccessfully reached Zara.com by calling +86 400 821 6002 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +86 400 821 6002 phone number
    100%
    Confidence score
    China
    +852 30 188 400
    Click up if you have successfully reached Zara.com by calling +852 30 188 400 phone number 3 3 users reported that they have successfully reached Zara.com by calling +852 30 188 400 phone number Click down if you have unsuccessfully reached Zara.com by calling +852 30 188 400 phone number 2 2 users reported that they have UNsuccessfully reached Zara.com by calling +852 30 188 400 phone number
    20%
    Confidence score
    Hong Kong
    +81 120 713 777
    Click up if you have successfully reached Zara.com by calling +81 120 713 777 phone number 3 3 users reported that they have successfully reached Zara.com by calling +81 120 713 777 phone number Click down if you have unsuccessfully reached Zara.com by calling +81 120 713 777 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +81 120 713 777 phone number
    100%
    Confidence score
    Japan
    +63 28 908 035
    Click up if you have successfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have successfully reached Zara.com by calling +63 28 908 035 phone number Click down if you have unsuccessfully reached Zara.com by calling +63 28 908 035 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +63 28 908 035 phone number
    Philippines
    +966 14 350 000
    Click up if you have successfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have successfully reached Zara.com by calling +966 14 350 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +966 14 350 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +966 14 350 000 phone number
    Saudi Arabia
    +65 800 852 6134
    Click up if you have successfully reached Zara.com by calling +65 800 852 6134 phone number 2 2 users reported that they have successfully reached Zara.com by calling +65 800 852 6134 phone number Click down if you have unsuccessfully reached Zara.com by calling +65 800 852 6134 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +65 800 852 6134 phone number
    100%
    Confidence score
    Singapore
    +27 113 021 500
    Click up if you have successfully reached Zara.com by calling +27 113 021 500 phone number 0 0 users reported that they have successfully reached Zara.com by calling +27 113 021 500 phone number Click down if you have unsuccessfully reached Zara.com by calling +27 113 021 500 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +27 113 021 500 phone number
    South Africa
    +82 804 790 880
    Click up if you have successfully reached Zara.com by calling +82 804 790 880 phone number 1 1 users reported that they have successfully reached Zara.com by calling +82 804 790 880 phone number Click down if you have unsuccessfully reached Zara.com by calling +82 804 790 880 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +82 804 790 880 phone number
    100%
    Confidence score
    South Korea
    +971 43 011 000
    Click up if you have successfully reached Zara.com by calling +971 43 011 000 phone number 0 0 users reported that they have successfully reached Zara.com by calling +971 43 011 000 phone number Click down if you have unsuccessfully reached Zara.com by calling +971 43 011 000 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +971 43 011 000 phone number
    United Arab Emirates
    +54 232 055 5100
    Click up if you have successfully reached Zara.com by calling +54 232 055 5100 phone number 0 0 users reported that they have successfully reached Zara.com by calling +54 232 055 5100 phone number Click down if you have unsuccessfully reached Zara.com by calling +54 232 055 5100 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +54 232 055 5100 phone number
    Argentina
    +55 112 101 1900
    Click up if you have successfully reached Zara.com by calling +55 112 101 1900 phone number 0 0 users reported that they have successfully reached Zara.com by calling +55 112 101 1900 phone number Click down if you have unsuccessfully reached Zara.com by calling +55 112 101 1900 phone number 0 0 users reported that they have UNsuccessfully reached Zara.com by calling +55 112 101 1900 phone number
    Brazil
    More phone numbers
  3. Zara.com emails
  4. Zara.com address
    Avenida de la Diputación s/n, Arteixo, 15142, Spain
  5. Zara.com social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 09, 2026
  7. View all Zara.com contacts
Zara.com Category
Zara.com is ranked 1 among 22 companies in the Fashion Tech category
#01 Zara.com Zara.com #02 Urban Outfitters Urban Outfitters #03 Coach Outlet Coach Outlet #04 Flight Club Flight Club #05 Camper Camper

Most discussed Zara.com complaints

Gift cards
1
(opinions to this review)
 Women’s dress as a gift
1
(opinions to this review)
 rude staff ruined my shopping experience
1
(opinions to this review)
Zara.com Alternatives
Studio 88 64 reviews Easy Spirit 66 reviews Mr Price Group / MRP 752 reviews Kicks USA 3 reviews Sorel 22 reviews