Zales has absolutely the worst customer service I have ever seen. I tried to make a payment online and, because I did not have the card with me to enter the numbers from the back, I was unsucessful. I tried to do the right thing and called customer service to make my payment. After they verified all of my personal information, including name, social security number, date of birth, and address, they told me they could not help me because I, again, did not have the numbers from the back of the card. They could, however, take my payment by phone for the small fee of $14.95. Wow! When I asked to speak to a supervisor, I was connected with "Jennifer, " who immediately simply hung up the phone.
I realize they outsource their accounts and the store's themselves have nothing to do with this poor service, but they need to realize it reflects very poorly on their image. I mailed a check in full and asked my account be closed. I will be complaining to any available source, whether it helps or not.
People need to know this company allows their customers to be treated this way