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Zales / I will never set foot in this store again

1 United States Review updated:
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I bought a pendant online from Zales, because the lady in the store quoted me a higher price. When I received it, there were 4 diamonds missing. I called customer service and they said I would be charged for replacing the diamonds, or I could send it back. I told her that the pendant was sold out and my lifetime gtd says they would fix the problem. She said no, the store would not fix it without charge. I wonder how they can get buy with saying one thing and doing another? I will never set foot in this store again.

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  • Ni
      9th of Sep, 2008
    0 Votes

    yes..they say something and do something...i even experienced horrible service...we cant do anything except listen to their options given to us

  • Ms
      5th of Nov, 2008
    0 Votes

    I brought a 1 carat zales signature princess cut diamond ring from zales about 2 yrs ago. When I brought it there was a small cut in the diamond and I told the sales agent about it, they say that's how diamond suppose to be and I believe them it was my first time shopping for diamond. After a year later, it was visible to see it was a cut. I brought back to the zales store and they say they will replace it. It took them 1 month to replace my diamond, when I recieved my diamond they didn't have the certified card with it. They told me the corporate will mail it to them. Now, it has been two months later, I haven't heard nothing from them. I called them once every two week to found out, guess what the manager said, they e-mail the corporate and they haven't gave them a respond back and it has been going on and on, the same excuse every time I called them. From now on, whoever lived in Richmond, California, please do not shop at zales in hilltop. The sales people who works there is not good.

  • Ma
      15th of Aug, 2009
    0 Votes

    You mean "the sales people who work there are not good" :).

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