Zales / I will never set foot in this store again
I bought a pendant online from Zales, because the lady in the store quoted me a higher price. When I received it, there were 4 diamonds missing. I called customer service and they said I would be charged for replacing the diamonds, or I could send it back. I told her that the pendant was sold out and my lifetime gtd says they would fix the problem. She said no, the store would not fix it without charge. I wonder how they can get buy with saying one thing and doing another? I will never set foot in this store again.
More Zales Complaints & Reviews
- Zales - bad customer service and repair 
- Zales - rip off 
- Zales Jewelers - will not refund money for a returned item 
- Zales Engagement Rings - how can they get away with this stuff?! 
- Zales - wedding ring 
- Zales - not honoring lifetime diamond warranty
- Zale Jewelers / Zales.com - watches to be repaired
- Zale Jewelers / Zales.com - un-authorized purchase made on my debit card may 7, 2018
- Zale Jewelers / Zales.com - miss priced product.
- Zale Jewelers / Zales.com - engagement ring was not sent like online said it would be.