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Z Gallerie / customer service, returns

1 Woodland Hills, CA, United States Review updated:

I recieved some gifts on my wedding registry. They were purchased before the wedding. I tried to exchange them or get a gift card and was told that I couldnt as the people bought them when I put my registry up and it was over 30 before my wedding. What! I got them at my wedding. This has to stop it is stealing and lying to the customer. They should have a return policy if you have a an item that we stock and that is not on sale you can get an exchange, also if we carry it and it's on sale you get the sale price. That is got to be the law.

Je
May 29, 2015
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Comments

  • Mk
      30th of May, 2015
    0 Votes

    It sounds like the company has a 30 day exchange / return policy...
    If it has been over 30 days then what did they do wrong?
    In addition, you said you put the items on your registry so Why would you want to return them for credit?
    If anything, it sounds like you put things on the registry so that you could return them for credit so if anything that would make you the dishonest one not them.

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