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Yahoo! / yahoo email

1 San Antonio, TX, United States
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This Saturday I noticed that I lost all my email in my inbox. I have a Yahoo mail account for over 20 years. That was my first email account. I read that is possible to recover the deleted emails if I may the request within the 7 days of my lost. I made the request but they only recover the mails that I received that day. I went to the webpage of yahoo support which deal with this issue directly . The Agent was Mike Allen. When they read my request the agent put me on hold for almost an hour. I try to look for another agent closing my browser and by deleted my history. But the system lock my with Mike. I called the number in the page [protected] to see if I can talk with somebody who could help me with my problem.They said me that my account had be access by 6 devices. I have 3 laptop, 1 smart phone, and 2 tables. I said that doesn't matter. The agent said that he put already a block in my account and nobody gonna access my account only if I pay $200 after that payment he's gonna return my money. I just move and I don't have any money until next week. So, I repeat that I don't care about identity theft I only care about my deleted emails. He insisted. So, I said that he make the thing worst because my issue was deleted email no identity theft. So, I said I prefer that he undo whatever he did. He said that I don't understand English and I can completely forget about those deleted emails. he hang up. So, I went again to the webpage to see if can chat with another agent from yahoo support who can be more willy to recover my emails but they block my laptop and my phone number. The page said that I was going to receive a email with more information about my request but I am still waiting. All my email from my family, friends, college, works, everything was deleted and nobody in yahoo support care about that.

Aug 15, 2017

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