Wyndham Vacation Ownership
Reviews and Complaints

Wyndham Discovery is the Biggest rip off ever! You will never be able to use the points! I feel like I was conned! I hope I can help someone before they make the same mistake I made.

I bought the share time and haven't been able to reach them, any advice? I keep calling to the number in the webpage because there is supposed to be a problem with the online reservation system and no one answers. Please HELP!

We just bought in March, 2014. In trying to follow the contract and transfer points from RCI to Wyndham, we have learned that we were defrauded. Our contract says we can trade our 74, 000 RCI points for 154, 00 points in Wyndham system in addition to trading another RCI week we own for 154, 000 Wyndham. our contract says we will have 518, 000 points when we transfer these over (plus 105, 000 points for the week we bought at Cypress Palms plus 105, 000 bonus points. In addition, we were told that the points would carry the same weight. They do not. A week in RCI costs 42, 500 plus the $159 booking fee. The same week costs 77000 points if booked through Wyndham plus $219 booking fee when we were told there was no booking fee. It is all lies that they tell when they are selling. I also learned that the manager who closed our contract put notes in the file that we did not receive a copy of (basically CYA on her part but leaving us out in the cold). This is wrong on so many levels.

btw, if you hold out they will reduce the asking price way way down, say 1/4 of what they start out at.

Wyndham discovery vacation really do suck I'm reading these other complaints and everyone is the same as mine. Been trying to book at Glacier Cannon for 2 months and have not been successful at it so today I was on the computer and was looking at the resort to see if there was availability and there was but when I called I was told that they didn't own it and I still couldn't be helped this is a total waste of time and my money and NEVER AGAIN WILL WE PURCHASE.

Wyndham SUX

I agree with this complaint. My wife and i purchased the Discovery package, and we never knew that they had deposited the points in the account, we purchased it in 2011, well they just contacted us 2 weeks ago, after trying to call the guy back for over a week we finally got in touch with the guy, and they told us in 3 days our points are going to expire, so we paid 2499.00 for nothing. They said if we want to use the money it would have to go towards a new purchase, we already own a timeshare with wyndham, and wanted to use the money to pay that one down they said we could not do that, they are tottally rip off's. I will never refer another person to Wyndham. They were great at first but now they are ripping people off.

I haven't had any problem with Wyndham on a customer service or booking level. I bought the Discovery package and used it twice before exhausting all of the points - we got a 3 bedroom in Virginia for a week and then a 1 bedroom deluxe in Tennessee for 3 nights. I had about 19, 000 points left and you can use them- but you have to purchase additional points, which I am not keen to do. When I bought the Discovery, I got it thinking I'd eventually buy a timeshare. They are grossly overpriced. They tried to sell me a 126, 000 every other year for somewhere around $15, 000. As it turns out, I got the same timeshare FREE from someone for only ownership transfer fees of about $400. I also got two additional every other year timeshares for FREE for only ownership fees from a stranger. People can't give these away - DONT SPEND thousands of dollars on the Discovery or one of their ownerships. Go to a Timeshare Owner's forum and you can find someone to give it to you for free- very easily. The maintainence fees vary for each resort. I pay about $120 a month total ($40 for each one). It's true you have to book the trips a few months in advance, but I''ve not had a problem getting what I need. I've booked the week in Virginia with about 90 days notice, the weekend in Tennessee with less than a month notice, a 4 night stay in Virginia with maybe 2 weeks notice, and now 4 nights in Myrtle Beach and 3 nights in Orlando with about 3 months notice.

The resorts are beautiful and have lots of activities. I can't complain about the ownerships I have, but then again, they were free. I'd like to pass the smaller one on to someone else.

I recommend Wyndham, but I dont recommend the Discovery package. Do yourself a favor and find someone who wants to give away or sell their timeshare for a few hundred dollars on the aftermarket. Your maintenance fees will be a fraction of your Discovery payment and you'll be able to bank the points if you don't use them.

I don't work for Wyndham.

Even if there was no "overbooking" problem, the Discovery or Trial package itself -or- the way the sales rep presents it is totally misleading. The sales rep kept repeating the 308, 000 points is equivalent to 3 to 4 weeks vacation (resort stay). Being cautious, I aim on the low side and figure if I can get 3 weeks out of the $2700, thats worth it. More then that, the sales person kept talking about "Hawaii" as he was mentioning this is a 3-4 weeks package. Guess what folks? I just called, you would use up almost the entire 308k points for ONE week in Hawaii. We also talked about Orlando. Again, you would use up the entire 308k points for ONE week in Orlando. The TRUTH is, the 308, 000 points a "1 to 4 weeks" depending on when and where you stay. aim on the low side folks.

Ok...I have read all of these comments and now I am worried...however, I see that they are all dated...is there anyone out there that in 2012... has had a positive experience with this whole deal?... I'm looking for a silver lining in this...anyone?

Double charged me for a prepaid room, will not return phone calls it has been a month thieves. Madison WI Grand Canyon Road Patrick Siras General Manager.. [censor]

They were only suppose to charge my credit card a $30 holding fee ended up being almost $400 froze up my account ha no money left and no money to get home, what a pain in the ### won't ever go there again! WORST HOTEL EVER.

i stayed at the ammerican inn in inver grove hghts mn for nine days. when i checked in i was only checking in for one night well they pe authorized my card for several different ammounts thru out the stay until my card was declined for insufficent funds. they called my room and told me i had two hours to come up with 117.00 dollars or i would have to leave by four pm. and i needed some other form of payment even tho i justed loaded my card with another 720.00 dollars. they ended up costing me 600.00 that i have to wait to be put back on my card. i will never stay there again Terry D Schmitz [protected]

On February 1, 2012 I checked into the Americinn Fort Collins to stay while saying good bye to my father who is under hospice care. The staff was initially accommodating and your facility is beautiful.
I am dismayed to report that on Feb 3, 2012 a problem has ensued and the staff has been very inappropriate. First I witnessed Amanda, the manager allowing several non guests young person into the pool area for free. At first I thought this was a nice community gesture. Later I came to the pool area to swim and Jacuzzi to release stress and found the pool to be jammed with young people who were very loud, two couples were making out in the pool and it was a wild time being had by all. I opted to Jacuzzi for a short time, removed my shoes, and began to get in spa when I notices green pieces of broken glass around the entrance of Jacuzzi. I immediately went to the front desk to report and witnessed Amanda, the Manager, in a lengthy phone conversation lamenting to someone about how she was having a bad night and how crazy the guests were getting. She went on to say that she had been wanting the Jacuzzi cleaned for quite some time for a variety of weird reasons (that was unpleasant for a guest to hear) and that something had to be done about the situation. I waited for her to come to me and told her of the safety issue in pool area. She abruptly interrupted to tell me that she was aware and taking care of things. I stated that there should be a sign to warn the hotel patrons and she became exasperated and told me that I had I rudely interrupted her phone call. I was shocked. It appeared to me that she had finished as she had approached me at the front desk. I again tried to speak with her regarding the situation and she firmly said that there was no safety issue what so ever and that her first priority was to report to pool company. I mentioned that her first priority should be the safety of her guests and stopping any potential injury. She told me that I did not know what I was talking about and that she found it strange and bazaar that I was complimentary earlier and now was trying to make trouble for her. She was intent on telling me that I was a problem and not offering her any courtesy. Amanda never apologized. Amanda said the Jacuzzi contained glass but the pool was safe. Amanda, your Manager, stated that there was nothing she could do about what goes on in the pool area and could not be held responsible. She continued to try to find fault with me. I later returned to the pool area and found that although the glass on ground had been removed, there was no notices posted to patrons that there was glass in Jacuzzi. I politely mentioned this to Amanda and she was again rude and defensive. She stated that it is Americinn policy to allow non guess to enjoy the pool and there was nothing that could be done. I mentioned her attitude and the lack of apology and she gave a very deep sigh and gave a lackluster and loud “IM SORRY”. This was very upsetting to me. Amanda is aware that I am in Colorado on a Hospice situation and yet seemed to feel that it was appropriate to admonish me for attempting to report a potential safety hazard to your Guests.

On the morning of Friday Feb 4, 2012 I visited the pool to swim and took off my shoes to go in and stepped in to feel pain on the bottom of my right foot. I could see varying sizes of broken green glass on the steps of pool. I tending to my bleeding foot. I am a diabetic and cuts on my feet are potentially problematic. There was bleeding and I was able to pull a small piece of broken glass from my foot. I went to steps to pull out glass but it had apparently swirled into the pool. I limped to front desk to advise Summer of the safety situation and she gave me blank stare and advised that she was aware of the Jacuzzi situation. I reported how I had been treated the night before and she told me that she could only report to Amanda. I asked her to view my bleeding foot and she walked away and asked if I wanted a bandaid which I accepted. Still no apology or any sign of concern for the potential safety danger to your Hotel Guests here at Americinn in Fort Collins. I went to my room to tend to my bleeding foot and then returned to pool area again to retrieve my belongings only to find a father with his small daughter walking around in the pool with no sign posted of the broken glass in pool. I advised the father of my earlier findings. He stated that Summer had told him that only the Jacuzzi was involved. I returned to Summer to ask about the situation and she rolled her eyes and told me that I would need to talk to Amanda ( I had already advised her that Amanda was difficult) and that the real problem was that she looked and saw no glass in pool. She was also now rude and disinterested in protecting your guests. She is also aware of my reason for being at this hotel and showed me a total lack of respect even though I was only trying to protect your hotel from allowing further injury to your guests.

I have reported this situation to Scott Doble [protected] by phone and left multiple messages and tried to contact your customer service line to no avail. NO ONE CARES THAT I WAS INJURED OR IS WILLING TO TAKE PRECAUTIONS TO PROTECT GUESTS. Your MANAGER and staff seem intent on ignoring this situation and Amanda treated me with a complete lack of respect.

I can do nothing to further protect your guests and have been contemplating contacting the police to determine who to contact regarding this matter.
I am very upset about this situation. I came here for sanctuary during a very difficult time. Your hotel is wonderful and hope it prospers but with staff that is only friendly when there are no important concerns, I wonder if the potential is there. This is disturbing. GUEST SAFTEY SHOULD BE A PRIORITY WITH ALL OF YOUR STAFF AND MOST CERTAINLY WITH YOUR MANAGEMENT. No guest should be made to feel like an imposition and all safety concerns should be shown immediate attention.
Please contact me regarding this matter,
Terri Foster
[protected]

I am currently dealing with a similar problem. I canceled one of our nights well within their policy. I called the main reservation number after failed attempts to reach the hotel direct. The first night was canceled, a confirmation email sent to me, but not passed on to the hotel. I was charged as a "no show" to the card I used to "hold" the room. I only wanted to use that card to hold the room and planned on using cash to pay for it. My card was put over the limit and they are saying it is the reservation companies fault and they won't pay the fee. Now I am battling with the reservation company. They say they will call back, but I always have to call them, only to get another excuse. Our travel softball team travels about 8 weekends out of the summer and we will never use this hotel again. Very bad customer service.

Advice: Be sure to ask about room taxes on the bring-a-friend packages.

Go to update and learn about new stuff about Wyndham Vacation and will give up $100. It would only be 30 minutes. . BS I was there for 3 hours, trying to escape. If I ever made a mistake in my life it would be buying the stupid timeshare. I go $100 for going to their stupid update but I had to act like a ### before they let me go. The whole time the sale person was trying to sale me more timeshare for another $15, 000. They ripped me off $23, 000 and still want to ripped me off again. ###! ### LOW LIFE IS WHAT THEY ARE.

As far as I am concerned anytime you meet with anyone from Wyndham Vacation Resorts staff they are lying! We have enjoyed our Wyndham resort points for 10 years now. But will not ever again meet with anyone from their staff. We have been lied to so many times that I and my husband don't have enough fingers and toes to count them.

We just took a tour with Bluegreen and we were thinking of buying, but we were told that if we got into hard times then for $39 they would put it back on the market is this not true?

My wife and I had a horible experience as well...They won't take NO for an answer and the saleperson told my wife that probably we only came for the free show tickets...We told him if they won't give it to us, then fine, that is better than being "forced", pressured, coerced into buying it. I am in sales for more than 20 years and I do my job well including knowing when it's time to stop pursuing the sales... But these guys a a bunch of wolves and seemingly putting to shame all the sales seminars I had attended... They suck ... There were about 8 people ahead of us and were gone before us...We saw at least 4 of them sign but these were old people who were scammed to belive they were there to save...only perhaps belatedly realizing these [censor] will take no pity nor has the heart... I wish the US government will protect the interst of its people and bring an investigation into this practice...

I am an employee as well. I work in a different department but I do sell discounted vacation packages to existing Wyndham Owners. To the Sales Rep that posted this complaint, shame on you! You have a choice whether you lie to the owners or not! I am 100% honest with my owners that there will be a 120 minute presentation that they will be required to attend. The owners that have attended my events have had so much fun they are excited to bring a new set of friends to the next event I book them on. They love Party Weekends.

Wyndham does not instruct its employees to lie to the owners. We are told to be completely honest, each and every call is recorded for quality assurance to keep us from misleading the owners. If you lie to the owners that's all on you! Just because YOU decided to lie doesn't mean we ALL do.

I HATE Wedham. I have not been exposed to not one but to two contracts, (Panama city and Destin, FL). I can't go on vacation this year or next year (due to starting a new job, and don't have the vacation time) so I wanted to pool my points for the remainer of thisyear and next. I can't according to Wydham. So I guess I will just lose them. I would like to get rid of this. Any suggesstions? I am not going to pay another company to take my time share. I just want to get rid of it for the amount owed.

I am a Wyndham Employee. I work in the reservations department that books promotional packages. Yes- some of our locations are now closed because of the economy. We are suffering, but we a a great company! We're the biggest, and you should read carefully before signing anything. I only book vacations- not with owners- but with clients who purchase promotional packages- like the fort lauderdale comment earlier.

RE: Wyndham Vacation Resorts and the BBB
Here's how that works. You report the Poconos Resort to the local BBB. They may have a really good rating there. Local BBB refers the complaint to the Central Florida BBB. They have a full time person, Nicole Downing, who does nothing but deal with Wyndham complaints...and guess what...Wyndham has an F rating in central Florida and isn't even a member of the BBB! But this does usuall generate a response from an underling who says, "You had a chance to read the contract, didn't you? And what have you been doing since last December, anyway? We're going to hold you to this contract Mr. Beech." There are other things that can be done, and you may even end up with a refund.

somebonus@yahoo.com

How much have you spent on this thing so far? Have you taken a trip yet? I may be able to help you. Please phone [protected]

I'm spending my last night with them now for the same reason

they sold us a totally different amt. of points than they promised...we barely dodged the bulet

I went to Wyndham to try to get my monthly payment reduced. They said that they were transferring my timeshare to another one for a lower amount. They didn't: They signed me up for a second one.

Make a formal complaint, even if you stopped it in time to avoid financial loss. The more complaints we can pile up, the more pressure they will get to stop the deceitful business practices, fraud, and lies.: http://www.llr.state.sc.us/POL/REC/index.asp?file=complaint.htm. See also the Timeshare Act in SC: http://www.scstatehouse.gov/code/t27c032.php. Look at [protected], 110, 120. Give specific names, dates, as much detail as possible, cite the articles in the law.

Same way here, but we need take the control, we need said NO, No more, more people they need complain with this company, we need call fraud. I am very strong person, I said no, tell me what part the contract said that, I am not pay any extra money for this company if they wanted send my to the court I going, because we need stop take money away from our credit card This a horrible company...

I too have had the same scam with Wyndham. I have tried for two months to get my original debit bank switched to a different bank. I faxed all the paperwork and followed up with a call. I was told everything was in order. Well Wyndham deducted the money from the old account anyway which I was closing. I got a $30 charge from the bank and another for LATE fee from Wyndham. The last person I spoke with told me there was no call logged in about my confirming! I have faxed four times, left messages twice and have emailed twice as well all asking for verification of my payment and NOBODY has responded. Also I sent a certified letter to the Las Vegas PO Box and NOBODY has picked up the mail from the box in 5 days!
Wyndham is a total scam. I only have $1000 left to pay and then I'm donating it if possible just to get rid of this horrible company.
They have NO customer service what so ever and they back up each others lies.

I totally agree with you. I have been with fairfield for about 5 years now and never missed a payment, even upgraded about a year and a half ago. Now that my pay has been cut by the current economy I can't afford it anymore but wyndam doesn't care. They will sure sell you an upgrade but they won't let you downgrade! And they never mention that in any presentation. I have tried to talk with them many times on trying to get a smaller amount of points that I can afford but thats against their policy. So they would rather report me to collection agency than keep a good owner with a smaller property.
All they are after is the sell. The point value for maintenance fees, cruises, or any other service is a joke which I have recently found out.
They give all kinds of excuses or policies that only work in their favor

Check out the following video from another unhappy owner. Watch out for this corrupt company, before they completely steal everything from each of their 500, 000 owners!

http://www.youtube.com/watch?v=W7qELwa0Ius

You need to talk to the Owner's Advocate Group. TheOwnersAdvocate.com

If you need help getting out of timeshare contact [protected]
Leave a message if I don't answer and I will get back to you shortly

EVERYONE! Write the President, your U.S. Congresspeople, and the Attorney General’s Office! LIFETIME CONTRACTS SHOULD NOT BE ALLOWED!

Sign the petition at

https://www.change.org/petitions/president-obama-u-s-congress-u-s-attorney-general-allow-timeshare-owners-to-get-out-of-their-lifetime-contracts#

and post this to as many boards as you can!

I have stayed at the Wyndam Bonnett Creek Vacation Resort twice in the past 6 months.
The first time was for my birthday and family reunion. It was a nice experience with the exception of a few minor issues but I tried to overlook... I thought when I visited this time, I would look into the ownership/timeshare. This idea quickly changed.
Let me start by saying that I made a promise to my son to do this trip - kept my promise even though we recently lost a loved one. When we arrived, I was informed to pay a large deposit that was not required with the previous stay as well as place a credit card on file. All was paid in full directly from the website over a month prior. I stated this was not paid in the past and I didn't understand why it was so high. To pay $300 + $150 deposit + bus fee per person is insane. The reason I feel this way is because once I arrived in the room, I noticed that the carpet was wet, towel rack broken and on the bathroom floor, chipped paint, stove burners broken, lights broken in the living room (scared to turn on) missing robes, etc...If we need to pay deposits to ensure we don't break or misuse or mishandle the owners property, then shouldn't the property be in good order and shape prior to renting out.
In addition, when trying to retrieve my vehicle pass, I was provided a paper asking all sorts of information such as spouse information, mine and my spouses income and more. The rep proceeded to ask questions about my unanswered questions and asked where my spouse was and why I wouldn't provide spouse information. I stated it was very personal and I didn't want to discuss. She proceeded to insist by stating that she could save me $ if I provided spouse info...Do I just yell out load that there was a death...?
When speaking to the staff at the counter and expressing my feelings and thoughts, the response was, "what do you want me to tell you or say, this is what it is".
I also received a welcome call around 6 pm on my last night welcoming me to the resort. I shared my comments and that I wasn't able to cook the food we purchased. I stated that I was so frustrated, I stated I would not be back and I certainly wasn't going to invest in this property. He stated "that is your choice". Has this company grown so much and made so much money that they forgot how to treat visitors?
I am in the hospitality industry so I understand customer service. The customer comes first and without the customer, the employer wouldn't have a job or make money. I did not see it with this visit. It is a shame. My 5 day trip within the next 6 months will not be at the Wyndam Bonnett Creek nor will my timeshare purchase.

Thank you for your time.
Elaine - Florida Resident

On the back of coupon it tells you it has to be used within a certain time frame and registration has to be made like 60 in advance. I received two free vacations which I consider as junk. However, I went for the $100 Am/EX card which I used at Walmart.

This above comment wasn't supposed to be on this page. I don't know how to remove it from here or I would. It was meant to be on Keepsake Rosaries complaint page.

We also sent an order to this company for over $600 in August of 2010. We had ordered rosaries for myself, my 3 siblings, and my two daughters and several chaplets with the flowers from my Mom's funeral. This is breaking my heart because those flowers cannot be replaced. We took such care with them to make sure we packaged them correctly, and we have tried to wait patiently because they claimed they had medical issues, but now they do not reply to emails and the phone number they give on the web site is bogus! :'(

July 15 we arrived at Ocean Walk and Wyndham. I had made reservations the week before on the phone and was told we would have ocean/front condo. I was told a lady name Chris would check us in and meet us when we arrived with our room keys, bands, and parking permit. She did. When we got to our room, we found our balcony overlooking the Hilton’s swimming pool. I called Chris and she referred me to Vickie the lady I made reservations with. First she told me to up grade to another room would be an extra $300. When I told her I would pay it, she said it would be an extra $800. I wanted to cancel the room but she told me I was already charged through my credit card. We went to welcome center to receive our bands. (Chris didn’t have those!) The lady there said she would give me $100 AmEX card and a free vacation to attend the presentation. I told her I would think about it. She offered the same deal to my sister who was staying with us in the Condo. When I realized I had no internet in the condo, I called the service desk and they informed me that I wasn’t even checked in the room. Chris was. Chris had checked in under her name. That was why they didn’t want me to check out on Thursday of that week. Chris would handle it. They said I must be using Chris’s points. Anyway I agreed to attend the presentation to let others know how I was being treated. The girl who set the appointment left notice at our door saying I would receive $50 AmEX and a vacation and my sister would receive $50 Am/Ex and a vacation. My sister said she wouldn’t sit through it for $50 since she was promised $100. That morning of presentation, July 16th, the lady called to remind us of the presentation. I asked about the Am/EX amount. She said she could only give $100 per condo. My sister decided to hit the beach and my husband and I went.
They wanted to see a credit card with our driver’s license. I told them they could look but no one was getting the numbers.
We were promised breakfast and ended up with only water and coffee. We were starving before the presentation was over. Our sales rep’s manager came to our table and wanted us to fill out some paper work to speed things up after the tour. I told her I didn’t want our credit checked until we decided If this was for us. I knew it wasn’t. She promised that nothing would be done until we signed up.
A week later we received notice that we were approved for the timeshare. They had checked our credit without our permission. I have tried to contact the people at Ocean Walk about this. I have been getting a run around.
I will continue to do my part to education people about these scams with Wyndham. It is so sad to read these other complaints. Please help me stop these people from preying on others.

time for a class actionn law suit?!?!?!?!?

Wyndham needs to roll up and close. They are the biggest scam NOTHING they promised is true. You can't get a reservation ANYWHERE using your points, Everybody just acts dumb. Oh, sorry all booked, hyet go on as an individual and there are plenty of spaces. They have me by my throat with auto pay that if I could get stopped would effect my credit but you can't get it stopped anyway. Not one thing they promised was true. DON'T GET INVOLVED WITH WYNDHAM IN ANY WAY SHAPE OR FORM. If anybody out there can help please contact me via e-mail. jwadelman@firstdueemergency.com

sega

Person in Mexico, who is affliliated with Wyndham Bonnet Creek.

Yes, the lady sale's person I had was really pushy and rude, because she didn't get the sale.

Go on-line and google, Attorney General in Florida (complaints), Consumer Protection Agency in Tallahasse, Florida, Better Business Bureau (BBB); if you have prepaid legal services, to get legal advice, give them a call; or better yet google a free legal advice services.

Contact the Las Vega, Nevada office and ask what you should do, given the fact that you have receipts and you complied with their terms in providing documentation to get out of the contract.

Above all, know that vengeance belongs to God Almighty. He says, they will pay.
Trust in God to fight your battle, and wil give you peace. When he gives you peace, this is a confirmation that he has the situation, and he will fight for you.

www.WyndhamResortsSuck.com doesn't open.. is there another way to get there?

After several years of ownership my parents were told that our timeshare company had been sold and that they had to repurchase their unit and now it's changed too the point system so reluctantly they went through the deal because it was an annual family vacation that we all love and look forward too but when we arrived our unit had been given away after hours of complaining we were given a unit half of the size which didn't accommodate all of us so half of the family had too leave, now one of my parents pass away, so too protect the other a family member went too be added on the deed so it will remain within the family but now we have discovered that the papers they signed too add too the deed was actually paperwork too purchase additional points for $20k . What a shady company and a bunch of manipulators who work for them.

To Wyndham: I'm very disappoint with Wyndham. It's not like what you said when we bought it. There are so many unreasonable hidden rules to make me feel Wyndham want to "steal" money from my pocket.
I made a reservation this morning, the representative told me I cannot make one reservation for all my 5 nights. It will be broken to 3 reservations and may need 3 cleaning fees(they said 95% of the times they won't change the room since it's same type of the room in same resort, but still have 5% I have to take the risk). Think about it, I made a vacation, during the vacation, I have to make 3 times packing and unpacking, also I have to move all the luggage in the car since I have to check out in the 10am and check in again at 4pm in the afternoon. Then I have to pay the cleaning fee by myself even it is not my fault. Even so, at the end when I placed the order, I told them I may or may not go with my friend, shall I use my name or my friend's name to book it, the Representative said it's better to use my friend's name, and if I decide to go finally, I can give them call to save the guess point(cost $99). But in the afternoon, I want to change the dates because there is another dates I need(just one day before) can save one move(2 moves during the vacation) but they said you can change, but I will lost my guest point, and they will charge me $99 for the same trip. This is ridicules. If I missed the trip, I lose it, I can understand, it's not happened, this is the same trip. Also what they said is totally different with the representative said (I can save it if I decide to go with my friend then give them a call). If that, I can use my name to book until I made the decision not going then change to my friend's name. In that case, I don't loss my guest certificate.
I had very strong feeling that I got cheat. I have to post my comments in public since Wyndham didn't give me the right information, and I don't want other people get into same problem.
Does anybody can tell me how can I get rid of Wynhdam in very safety way since a lot of company called me and want me to pay them money to sell it. I rather like they sold them for me then I pay them percentage as sell a house. I paid money to 2 companies and they never came back to me after they got my money. Thanks,

EMERALD EXCHANGES IS THE ONLY COMPANY TO GET YOU OUT OF YOUR TIMESHARE LEGALLY AND FAST. IF YOU STILL WANT TO VACATION AT ANY OF THE RESORTS IN THE RCI BOOK YOU CAN WITH OUR EMERALD ADVANTAGE CLUB BACKED 100% BY RCI. WE COME FROM WYNDHAM AND LEFT BECAUSE OF ALL THE UNETHICAL PRACTICES. FOR MORE INFO CALL [protected] OUR WEBSITE IS EMERALDEXCHANGES.COM IT IS GETTING A FACELIFT AT THE TIME BUT YOU CAN STILL CHECK IT OUT

does anyone ...other than an employee have anything positive to say about this company? I am forced to make a decision to pay the ever increasing maintenance fee when every time we try to book something they don't have any avail abilities or timeshares in some very popular vacation areas. What are our options? What happens if we refuse to pay because we are done with the whole thing. Willing to lose what's already invested but have a "deed" now having paid off what we owed for the timeshare but must continue to pay the yearly maintenance. Thoughts suggestions?

My parents had an Wyndham timeshare and these guys lied to them about everything imaginable. First of all after you pay them and then it is very difficult to contact them again once they have your money. NO PHONE CALLS, NO EMAIL. Its like they dont exsist. They stole there time and there money. It was an absolute nightmare situation for them! I felt so bad for them and so mad that they were being taken advantage of. So luckily I found Aronson Law Group and they were wonderful. They fixes all my parents problems in a timely manner. If you are having the same nightmarish experience like they were, I highly recommend you check out Aaronsonlawgroup.com and get yourself out of the nightmare!

We own at a resort whose maintenance fees are handled by Wyndam. I simply want a paper that states I have paid my maintenance fees for the year. I have been trying to get them to E-mail a statement for 2 weeks now. The last person I talked to, and I could give you the name she used, told me that the reason I had not received this was because they did not have my E-mail address. Two problems with what she said, first I had talked to someone over a week before and had given them my E-mail address which they said I would hear from in 1 to 2 days, Second, as she was saying this I was sitting looking at an E-mail from Wyndam that was three days old. Oh yes the E-mail from Wyndam wanted me to sign up for something I could give my opinion on. I will give my opinion here Wyndam is there to take your money but will give no service. Don't get involved with Wyndam.

I was scammed by Wyndham as well. I found that the price I paid 1 month ago is 10 times higher than what the time share is worth. They will not budge in letting me out of this despite extenuating circumstances. I asked the lady in customer service who said she was the top person how she could sleep at night and she said she sleeps fine. Wow. The bit about passing on to next generation includes passing on the maintenance fee as well. I am looking at using an attorney to sue them. I sure wish I had read this site before I got snookered by these conscious-less people. I like the comment about going to one of the cheerleading sessions and spilling out the real deal. I will never have respect for this place again. I would join a class-action lawsuit.

So I got a call today from Wyndham saying that I had won 4 tickets for a flighty I Puerto Rico, California, London, Las Vegas text etc . So you know they told me it was free totally free with no additional fees, we wouldn't even be charged a penny the lady who called me said . So u know I was all excited an everything . I was on the phone with her and she was telling me it was free, that the flight was totally free . She then asked me if I wanted to make an appointment and I told her really suspiciously "do u guys charge anything like at all ?" She said no that all u needed for an appointment was a credit card to make sure it was you . I told we that if we could use a idintification card or license which had our name " and she said no that they only needed see a credit card I order to accept ur trip and I told her that we didn't have a credit card purposely and she said we'll your flights will be canceled . I was like okay. People could automatically suspicious that they want to cam u and rob u . If they really needed a card with ur name knit the best one would be a license or idintification card with all your information. Not a credit card! They want to cam you! Never accept or give ur credit card to Wyndham ! Lies lies! They want to steal !

Wyndham Ace...you are unreal. Possibly you are the chief scammer for Wyndham. They are nothing but corporate scammers, who maipulate people to purchase overvalued timeshare packages costing thousands of dollars yet worth next to nothing. My wife and I were conned, scammed, tricked, misled and manipulated into buying a time share package for $31200 New Zealand Dollars. During the presentation, the focus was on how beautiful the resorts were and we made a terrible mistake: to tell those ### that we were planning our wedding in Thailand- gosh the hooked us up! The presentation was meant to be for 90 minutes it ended four hours latter (I will explain to you why they drage their presentations like this). By the time the presentation was done and we were referred to a consultant, Usher Ballay were were extremely tired and worn our with rubbish information overload.
1. At no point during the presentation were we told/advised nor was it highlighted that if one was not buying the packadge for cash, you would be applying for finance to purchase the points from Wyndham Finance their own expensive finance company.
2. At no point were we told that the levies would be perpetual and would increase every year.
3. We were told that the Timeshare in itself was an Investment that we would pass on to our children and their children (what a load of ###).
4. We were asked to pay a deposit and it was explained that what we ever would owe, was the balance after paying that deposit.
5. We resisted having to sign anything because we needed time to go and look through the package, Oh Boy, she got even more enticing by recommending to another boss that we get 10% discount. So from $31200 we got $3120 discount so the balance came down to $28080.
6. We resisted any sign up stating that we were both studyingeven if we were full time employees so we would probably consider sign up end of 2008 or thereafter. She offered us another "incentive" a P&O voucher for a cruise to a Canadian "top spot". I still resisted sign up and were were referred to another boss Ken, who "offered" us a 3 month grace period from payingso we would start paying in September 2007.
7. She then stated that we needed to pay some money to secure our 12000 credits and we were asked to pay a deposit of $3100 so our final balance from $28080 was finally $24980.00
8. At no point were we told that the $24980 would be financed and attract any form of interest cost. We would have walked away staright away despite their anger and hunger for customer manipulation. We signed A LOT OF DOCUMENTS AND NO COPIES WERE GIVEN TO US.
9. We got our application for Holiday Credits, Statement of advise, and a few magazines and we left, with an understanding that all we needed to pay was $24980, not interest and not further running costs.
10. In November we realised despited a number of payments, our balance was not coming down and I quiried, only to be told that were were incuring interest charges! WHAT...?/////
Thats how wydham is eveil. They concealed important information that makes up the core make up of the product. That eveil. We were mislead a great deal in signing this and were put under immense pressure to sin up by being offered " incentives" only meant to hoodwink us.
We want our money back and I am looking for people to start a class action with:
email me please of mshumba70@gmail.com
9.

I'm sorry but I have seen enough. I work with gmc vacations on behalf of Wyndham vacations resorts. Yes. We lie. Get overe it. I am so sick of these complaints because you are the one who picks up the phone and listens to our ###. We work because we need the hour and the sales. If you idiots would just hang up and send us to voicemail or just be happy you're getting the discount instead of acting like spoiled children you would mmake my life and yours easier. You have the power to not answer and let me talk to someone who would appreciate it. Quit giving me a headache and forcing me to be rude. Thank you.

http://www.ada.gov/cguide.htm#anchor62335 contact these people and sue their britches..

They have not been helpful to me this year. Tried for one month to get a reservation in Branson, said they were full but you can drive thru any of the resorts and tell they are not full. What a scam.

this company sucks... i worked for them for three years, my salary was cut by thousands; i was micro managed by some manager who knew nothing, and worked my butt off after hours and for nothing. nothing was ever right; you could never please the passive aggressive manager who thought that she was the cats meow. the EEOC has settled at least 10 complaints about wyndham and discrimination in the last year alone. if you file a harassment complaint with HR nothing is ever done. I had a boss who would constantly swear and curse in the office and she was promoted and i was let go... I thought this company was fair to work for when i first started but the directors are just cowards who will not deal with any problems; they pass it off to someone else to deal with. no trust; no teamwork; you are treated like a slave with no respect.

the program that they sell appears to be great; but wait until you try and book your time at the resort that you want. they are so oversold that you may have to wait 3 years till you can get into the resort you want. beware of this com pany.

I was also been deceived by these people at Wyndham and nobody cared not even from the Owner relations department. It's a long story but because of the deceitful and fraudulent transaction with them I was left with negative balance in my account, 15 or more returned item fees and and insufficient funds fees and worst of all I was so stress where to get money to feed my children while we are on vacation and when we get home I have to ask my friend to lend me some money because we have no money left for our daily needs and existence. I made a complaint about it and was informed that they will open a case for my complaint and will make some investigation and somebody will call me to ask me further about the case. However, in the end I was told bluntly that there was no basis on my complaint and that Wyndham is not responsible for the inconveniences that have occured and I will just have to bear everything and pay all the returned item and insufficient fund fees. What I had experience in that vacation was a nightmare for me and for my whole family. Don't trust those people in Wyndham they are dishonest, deceitful and doesn't deserve the trust of anybody else. BEWARE OF WYNDHAM VACATION OWNERSHIP!

We went to Branson and was lied to to get us to purchase more points to become VIP . Got home and found out we werent VIP and they didnt do what they told us they were doing. Now we might lose 154000points we had paid off in Pagosa Springs cause the idiots keep changing their system and putting us off on getting this solved. Dont listen to anything they say!We never had this problem with Fairfield! Wyndham has taught their salesman very well on how to make a sale and being honest isnt oe of their priorities. Get everything in writing and like these people just hope you get what you paid for and was told you would get. Everyone needs to file a complaint with the Missouri Attourney General and get some action started against them

If anyone wants help getting out of their contract [protected]

Okay, I use to sell Wyndham timeshares - what I notice is most people hear what they want to hear and forget the important details LIKE if you want to book during a busy season, book farther out. Of course if you want to go July 4th week YOU are not going to be able to book that 2 months out. Sure there are liars out there, as everywhere. If it sounds too good to be true then it is. Wyndham is not perfect, if you are going to buy, PURCHASE FROM THE COMPANY, not resale. Sure you get a cheap purchase price, but you can't do a whole bunch of stuff like reserve online, bank points, etc. Most of these timeshare forums are here for one reason, to sell you a resale timeshare that they got for free. If you don't mind staying at the same resort year after year, resale is fine. But don't expect to easily go to other Wyndham locations from a resale deed. Won't happen.

And for those people that just want the free stuff, please please do NOT take a timeshare presentation. You are the people that cause the salespeople to be rude. Do you really think they want to be with you for 2 hours, NO, they have to or they get in trouble. These people work straight commission or FREE. You are not hurting Wyndham, you are hurting them. As with any sales job, if you are there to just screw with them for free stuff, they will probably be cranky. Who wouldn't - oh wait I guess they are suppose to be cheerful when they know they have a bottom feeder in front of them with no intention or interest. Please control yourself from being greedy and forget the free stuff and the presentation.
If you are really interested and open minded and decide not to buy, no problem with that, it wasn't for you.

Now a secret for all you owners, wait till the very least minute when you book your vacation less than 15 days out. You will just about get anywhere you want to go.

I want tell the other side of the Wyndham story. I am very happy with my Wyndham timeshare. Of course I bought resale so I spent less than $2k for my 385k points. My Mf’s run $1800 per yr. If anyone reading this is about to go to a timeshare presentation you need to check eBay first. The first thing you should consider before buying a timeshare is how you travel. First, if you are ok staying in a hotel you should stay away from timeshares. The hotel will be cheaper. When we vacation my wife and I don’t like sharing a room with an 11 yr old for a week. We also know that someday our daughter will want to bring friends so we want 2 bedroom units. Secondly, if you have a particular place in mind you will need to book 10 months in advance. If you are not picky 6-8 months will do. If you vacation during the off season 3 months will do. By the way you save lots of money during the off season. I just took a motorcycle trip to Colorado in October staying in a 1br for 21k pts. That’s $100 for 4 nights.
If you decide you want to buy a timeshare you also have to pay attention to the maintenance fees. You should look to pay about $5 per 1000 pts. If the cost is more than that you are paying too much. I pay $4.70 per 1k. People always say mfs will go up. Yes they will, but I also know that the 2br condo we rented for $175 per night last year will go up too. If you find the right mfs the next question is how many points do you need. When I went to my timeshare tour they offered me 84k for $12, 500. They told me I could get anything I wanted for that. Needless to say they lied I wish I could say I didn’t buy b/c I’m smart, but the truth is I’m just cheap. My wife’s car cost less than that and I was mad about that. There is no 2br condo during the summer in the system for 84k. If you want a 2br during the summer for a week you will need 175k. That will get you to most places. That equals $875 of points or 125 per night. If you want the nicer places you’re looking at 224k or $1120 for a week. That’s $160 per night. We picked a 224k resort this yr b/c it has the indoor outdoor water park. That sounds a little pricey buy we paid $175/night last yr for a condo with 1 pool. I just wanted to post this b/c I read so much negative stuff about Wyndham. I agree that anyone who paid retail got a horrible deal. 385k points would cost over $50k bought from Wyndham. That being said, if you like to travel (we do about 23 days per yr) and you don’t like hotels you should look into Wyndham just buy resale.

My husband and I became suckers in october 2008! We purchased the Wyndham in Myrtle beach South carolina. The one we purchased was for 168, 000 points on the odd years. I think we both knew that we were suckers when we walked away. I must admit, we have used the heck out of it, but now circumstances and other financial stressors have come up, and we no longer can afford the monthly fee. The maintenance we have coming out of our bank account, but the mortgage each month is not. We have tried everything to get out of it, but we can not. I feel that we are just going to stop paying it and let the cards fall where they may. Does anyone have any other suggestions of how we can get out of this thing without ruining our credit?

Has anyone ever found a class action suit against Wyndham? I want to join one!

Yes the do rent out to nonowners. WE HAVE RENTED our condo and had to pay for it VS using our points because when we called they were booked and we couldn't use them. So, we called Glacier Canyons in the Dells (where our condo is) and low and behold they did have a condo available FOR RENT. Wyndham is nothing but corporate greed at it's finest.

I am looking to join a class action suit against Wyndham due to our horrible experience of lies, deception, and corporate greed! Does anyone know where I start?

I agree - this timeshare was the biggest mistake we have ever made!

i also agree with all of you that have been scammed by this company. it is always thier way or no way. i would love to start a class action suite against them. jlrp2@juno.com

I am with everyone on here. I have had nothing but bad experience with Wyndham. I too cannot book anything at anytime 10 months out or not. I've had to settle for a few short visits when I could and places I settled for not where I really wanted to go. Last year I called in Jan. to book my whole years vacations and couldn't get anything, even in areas I didn't want. So I too have wasted points. If anyone is doing a lawsuit I'd love to get on that bankwagon. Email me at dlblaw@hotmail.com.

I work for a Microtel Inn, associated with Wyndham and it has become time to find another job. First of all they are owned by Indians who will not pay a living wage. They pay minimum wage and will not give employees any kind of a raise. No matter how many years you've worked for them or how far above and beyond you have gone for them, they will not pay you a fair wage. They also will not allow you take any time off, give you vacation days, sick days, bereavement time and expect you to work around the clock for them while they spend time with their families, go on month long vacations and take weekends off. The general manager does not cover shifts for his employees if they do have to take time off and expect the employee to find a worker to cover the shift. He does not even run the hotel, he allows an employee to make his decisions and policies. When i started working i was trained, by the manager, to do things one way and i was constantly being told by the employee that i needed to do things another way. I asked management why i was being told this and his only response was a chuckle and a shoulder shrug. I have also learned that customer complaints are not dealt with but only laughed at and shoved into the shredder box. I went online one time to find a phone number for Wyndham for the guest to call with complaints and when he did, he was told that he would need to contact the hotel and speak with the general manager, who, does nothing but toss the complaint into the trash and says, "oh well, " smiling the whole time. He left a message for the general manager to call him and 2 days later the man called back and asked when the manager was going to call him. When i said that he had a phone call, he said to take a message-he wasn't in right now. Now that is true customer service, isn't it. I took this job so that i could get back into school, but it is time to just move on to a job where i can at least get one day off every week. Do not ever work for Wyndham or any of it's affiliates. You will only be sorry that you ever took the job.

wyndham smoky mountains does their employees way wrong! Esp John Geisberger! He shldn't even be able to work there...bc he lost his license.. he is Director Of Sales with a felon..yet some very good employees with minor infractions cant get their jobs back...they will make up reasons to fire u...will even make stuff up on you to get u out..u have to fit into their click...if ur 2 cocky ...2 good looking..makin 2 much money they find a way to rock ur world.

No different in Sevierville, TN at Wyndham Smoky Mountains. They have a HR lady named Dottie who is never at work and a select management team who makes up false lies to get rid of who they dont want in theyre click. Check the bar down the street, Roaming Nome, thats where the business is discussed. Gary Byrd and Gary Hyde could care less if folks are happy at work. I hope you bankrupt you bunch of lying bigots!

My experience in North Myrtle Beach was similar. I was not held captive, but reminded them that paper work said "approx. 2 hr presentation". Saleperson then said that it did not include tour. I took out my paperwork and showed him. I got to leave at the end of 3 hrs. My other complaint was I negotiated on the phone to state in a beach front hotel, but they switched me to a Courtyard Marriott off HWY 17. Hardly beachfront. Sales pitch was hardcore.

If you do not fit in, you will be fired. even if you do exceptional. my manager, marlena is a pro at finding something wrong if she dont like you

I was quite interested when I went to the International headquarters of Wyndham in Orlando to make a complaint. There were elevators but when you got off them you couldn't go anywhere. There was special card readers and solid wooden doors with no windows. I felt wierd so I went back down to the first floor and found a receptionist hidden away from view. She did call a person who arrived from another building to take my complaint. That was in November and I haven't heard a word. Bond, James Bond! Do you suppose the 500 complaints the Better Business Bureau is handling in Orlando has something to do with it?

Personally, I can attest to working for Wyndham. I worked there for about two months. Their hiring practices are not what bothers me, but their firing practices. Saying things like, you're doing fine, no problem, and then WHAM the next day, gone? Let me start over. I got to work early for a training MOD. Then I sat through the team meeting. Then I was making phone calls. I got pulled off the phones about an hour into work, got escorted to the "meeting" room. Someone on my team, and someone else in the building were there. I was told this job was not for me, and that I needed to resign. Now I am thinking to myself.. I had no warning of this.. I was just told everything was fine.. I don't have to resign.. but I was backed into a corner on it, and eventually folded. I was told this job wasn't for everyone, and I was pretty bad at it. But thanks for my hard work, and trying. Then I was escorted back in, told to clock out, and pack up my things while the entire building watched. I wanted to try, but I just couldn't give my asst. that kind of satisfaction. So I packed up my stuff, held my head up, and walked out of the building. I felt 400 pairs of eyes on me the whole time.

Needless to say, I told my mngr's. I would find a way to complain on the internet about them. Thus being the reason for my post. For a company that is so much for moral, family, and team spirit.. parading you around like a zoo animal while people gawk at you is not only politically incorrect.. but inhumane. I felt like I had been stripped of my rights as a human, as to say, I had no dignity left.

I am not saying don't work for Wyndham. For the benifit's they promised, it seemed great. It is just a really tough job, you get a lot of rejection, and out of a training class of 19, I was the 13th to fall. If you can hack it, I am sure the pay is good, but for weekly, I never made more that 225. And it was usually less. I guess that's okay for some people, but I was expecting them to show me how to make the 20-35 $ per hour I was told was obtainable.

Live and learn, I guess. Live and learn.

Pay no attention to 'Ben' listed above you. I contacted him as he was promoting Wyndham as if he were a satisfied customer and I caught him as a sales person for the Wisconsin Dells Wyndham. Have emails from him to prove it. Can you explain to me as a favor what I can do? I was held 'hostage' for 5 hours at the N. Myrtle Bch,SC Preview Center under threat of having to pay $358 for my hotel room if I didn't sit there, shut up and listen to 3 salespeople.

Thanks, Jerry.

I haven't been able to access my account on the website since last year. Can someone help me.

ericanthony@hotmail.com

the worst company customer suppoort and service really bad, not provide waht the offer is a scam and a thief

unauthorized loan that we were not informed of when meeting with the in house specialist at Midtown New York, on October 10, 2022. We were aware of the $32,770 put on our credit cards and on Vacation Club credit account. but totally unaware of $9000.00 loan. We don't want it.

Wyndham Corp is responsible for Days Inn Hotels but will do nothing to correct terrible conditions of their properties: Days Inn, Super 8, etc.

They ignore complaints from guests concerning issues such as bites from bed bugs injuring guests.

I had place a complaint to the complaint board and i have not received an answer form the complaint board and it has been 2 weeks. I had ask for a refund for my stay at the days inn. My name is michael omalley

my email is mnmt@ptd.Net.

Please respond with the result. My stay at hotel was

08/08/2022 to check out 08/10/22

Hard time getting what you want.
Finally got to stay and had to transfer from one place to another while on vacation.
When we want to travel there is black-out dates in Mid Summer and we were told we would not have an issue traveling then.
They also told us we could sale it and make money. We tried that route, full on lie!

Kevin at ceasars palace aproached me about hearing a presentation and I informed him that I had signed up to hear from another company on 6/26/17. He asked they offered and then offered us a better deal. I then walk from ceasars palace to bally's and back to be told that he couldn't do the deal. I know it's business but dishonesty is not the way!

In "Snapshots" on page 4 of the Fall 2017 Faces and Places catalog, we are told that Wyndham leaders presented $15, 000 to a center that supports the San Diego LGBT community. This is an inappropriate use of funds. Wyndham should not be supporting a politicized social agenda. Individual citizens can decide where their support belongs.

Dear Customer, Your experience is very common. I am an employee (manager) of Wyndham and in the three months that I have been employed I have seen and experienced the most unethical behavior witnessed in my 30 year career. The "hot-line" is nothing but a self serving rubber stamp to HR and for those employees brave enough to call...well it ends in harassment and termination. Sell your Timeshare is you can and speak out. You would not believe the number of guests/owners who are very very unhappy as are most of the employees. In these troubled economic times many of both are simply stuck.

I sued Wyndham and won out of court/ no lawyer. You can do the same, just keep after them. They are very elusive and have very hidden contacts.