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Wyndham Discovery Rci / sold product that is never available

various, United States Review updated:
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we were convinced at a timeshare presentation in 11/12 to purchase a 2 year "trial" membership at Wyndham SOuth Lake Tahoe. It has a small amount of places you can book. Over the course of time since, we have attempted to book vacations (whether days out, weeks or months ahead) we get the same story. Sorry, that vacation is not available...and then they try to get you to book into some other location that has nothing to do with the vacation you are trying to book. The sales people did a great job into snowing us into believeing this was a worthwhile program, but we spend $1900 and it is about to expire and not been able to book a vacation. In actuality, the told us, it would be good through 11/14. Come to find out (after reading the fine print after trying to book one last vacation this june) the 2 year program actually ends in july, 2014 and oh, for a fee we can extend it to November 2014, however, the places you'd like to book/go between now and then are not available. Would love to seek legal action for a refund, but it would likely cost more than the $1000 they've already gutted us for.

Fa
Apr 28, 2014
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  • Fa
      28th of Apr, 2014

    Sorry for the typos...on an iphone that auto corrected. We spent 1900 on the program and to date have not been able to book ANY travel to locations on dates we requested is the bottom line of my complaint. I don't know about you, but I don't have that kind of money to throw down the drain.

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  • Rc
      29th of Apr, 2014

    Hi Familytravel, while RCI doesn't see these packages, we would like to look into this for you. Can you please email us at [protected]@rci.com and be sure to include your RCI membership info?

    Thank you,
    Kathleen M., RCI Customer Care

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