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www.despegar.com / they scammed me and no information about flight

1 United States Review updated:

OMG. It was the worst deal. I booked the flight and hotel through the company www.despegar.com. Basically, they did only one thing. They charged me for the hotel and flight. But now they didn’t send any information about the flight details. I got only email about the hotel, but it was also useless. I think that they have scammed me, but I have no proof. Please, need some advice.

  • mimo1's Response, Apr 10, 2017

    mimo1
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    Despegar.com
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    Posted: Apr 10, 2017 by mimo1
    Caneled tickets
    Complaint Rating: 0 % with 0 votes
    Good day,
    Please pass this on to Mr. Fabio Bustos he asked for ID from my husband.
    He needs our marriage Certificate and my husband ID

    Mr. Fabio's Telephone is: 571-546-2888
    Complaint Number: SU366510

    Respectfully
    Miryam Carvajal Ramos
    Email: mimo1@optonline.net
    203-219-1697
    PS: try calling them to no avail

    Enclosed please find such items:

    Despegar.comDespegar.comDespegar.com

    Complaint comments Comments (0) Complaint country United States Complaint category Airlines
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    Despegar.com Logo Despegar.com
    Customer Care Service
    1444 Biscayne Blvd., #221
    Miami
    Florida
    United States - FL33132
    +1 305 577 XXXX
    www.despegar.com
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Comments

  • De
      5th of Oct, 2015
    -1 Votes

    Despegar.com is not a Scamm.

    please provide the booking reference number and we will resend all information requested. also you can manage your booking online: and request all information you need.

  • Ti
      2nd of Mar, 2016
    +2 Votes

    My GF bought a ticket with DESPEGAR, and I bought the same ticket with TAP.
    TAP send me a message that the flights of the airline for the route are cancelled as of the end of March and cancelled the flight and returned my money within 3 weeks. On the other hand Despegar is not willing to send a confirmation of the cancellation of the flight nor an agreement that she will receive her money back. She only recieves: automated mail responses and vague answers at het US help desk.
    I will keep you informed. Untill further notice: I don't recomend buying your Ticket at Despegar because when airline/ hotel cancels DESPEGAR doesn't respect consumer rights and cannot be trusted in their communication with their customers

  • Ti
      2nd of Mar, 2016
    0 Votes

    Comments on facebook of Despegar regarding the issue are automaticaly deleted.

  • Di
      20th of Aug, 2018
    0 Votes
    Despegar.com - car reservation
    miami
    Ecuador

    i did a car reservation and i need to cancel
    what can i do?

  • An
      28th of Oct, 2018
    0 Votes
    Despegar.com - Reservation in process for over 4 days
    EWING
    New Jersey
    United States
    despegar.com

    please help me solve this, your team is not helpful over the phone nor chat. reservation 21371984001-

  • Mi
      4th of Nov, 2018
    0 Votes
    Despegar.com - Caneled tickets
    United States

    Good day,
    Please pass this on to Mr. Fabio Bustos he asked for ID from my husband.
    He needs our marriage Certificate and my husband ID

    Mr. Fabio's Telephone is: 571-546-2888
    Complaint Number: SU366510

    Respectfully
    Miryam Carvajal Ramos
    Email: mimo1@optonline.net
    203-219-1697
    PS: try calling them to no avail

    Enclosed please find such items:

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