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Woolworths.com.au / complaint about product

1 Burelli Street wollongong, Australia

I purchased a box of Aurora coffee pods. I have a café Italia system which I purchased at woolworth's and use it regularly. I assumed that the product was suitable for the system, however when I opened the packet the pods were to small. I took the box back to the shop, however I was told as I had opened the pack it was not possible to get a refund. I felt this was unfair as the pods were in the same section as other pods and to find out they didn't fit I had to open the box. When I asked what I should do, the assistant told me I could try and find someone else who could use them. I didn't find that comment helpful.

Da
Nov 6, 2016

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