CB Airlines and Air Travel WIZZ Air

WIZZ Air review: ignoring requests and take money from credit card ( 13 comments)

Kim L

Oct 09, 2006 12:00 am EDT

Review updated: Sep 17, 2025

Featured review

Gentlemen, as a follow up to my e-mail, I would like to repeat that last aug 3 I made inadvertently two reservations (tg5vad and lgiucf) for the same flight and the same person. the next day you were informed by e-mail that the first reservation (tg5vad) was invalid and you were requested to cancel it. I received no reply from you. why? not until sep 5 when I received my credit card account did I realize that you simply ignored my request. since the reservation (tg5vad) was invalid you had no right to charge my credit card. what you did was illegal!. as far as I am concerned, the only acceptable solution is immediate cancellation of the invalid reservation and refunding (no credit) of money taken from my credit card.

On sep 16, 2006, at 12:51 pm, k wrote:

Gentlemen,
On august 3rd I made a reservation for a round trip flight from cologne to gdansk — tg5vad confirmation code. few hours later,, having been informed by the recipient of this reservation of the existence of a vital mistake, I made another reservation — lgiucf. a the same time, an e-mail was dispatched to you requesting that you cancel and refund the first reservation i. e. tg5vad. this e-mail had been obviously ignored, there was no reply!

But you were quick to collect the money from my credit card. you had no right to do this without an explanation. knowingly or not, you took my money illegally for an invalid reservation!
Yesterday, during my telephone discussion with a consultant in your warsaw office, it was suggested that the invalid reservation be corrected and the valid one be cancelled and refunded in the for of a credit note. I find it completely unacceptable! he could not explain to me why there was a significant price differential between the reservations, hich were made within hours of each other and why this should benefit wizzair not the client. it seems to me you have a long way to go when it comes to "customer relations."

Sincerely,
Kj l

13 comments

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fuwizz

Astana, KZ

1 comments

fuwizz of Astana, KZ

Nov 05, 2018 3:06 pm EST

hello,
we were overcharged for our tickets from astana to budapest - reservation # XEU4TQ
i filed a claim over 30 days ago and have not received a response.
the claim number is ec2d56a4
i am requsting a refund.

alexito18@

2 comments

alexito18@ of US

Jan 01, 2019 1:54 am EST

I didn’t authorized a ticket number Q8MQ5c

fuckWizzair

1 comments

fuckWizzair of DE

Jan 05, 2019 10:15 am EST

Wizz flex priority extra + booked, luggage denied, after admitting mistake just a "sorry, now it's too late for taking your luggage". Asked for refund, denied even after several attemps. Corrupt and systematic stealing of passengers.

alexito18@

2 comments

alexito18@ of US

Jan 22, 2019 7:19 pm EST

I did not buy any ticket with my debit card
ticket number Q8MQ5C

whatrubbishwizz

1 comments

whatrubbishwizz of GB

Aug 15, 2022 7:00 am EDT

i booked a flight. then noticed the flight time had changed so sent an email asking why. you unilaterally cancelled the flight i booked and are not giving me a refund. i want the flight reinstated

Mihaela Lysandrou

1 comments

Mihaela Lysandrou of FR

Aug 29, 2022 9:04 pm EDT

Online check in not working. Can select the year to insert the dates of birth. Cant select national ID either, only passport. I think its intentional so people pay 13 euro each to check in at the airport! Its unacceptable, this is fraud!

Mutaz

1 comments

Mutaz of JO

Sep 25, 2022 6:06 pm EDT

Verified customer

My name is Mutaz Al husainat

Email: Mutaz_husainat@yahoo.com

I cant access my account. I did send forget password many times and they said they will send me reset email.

But they nevrr did.

Please send me a reset email

Thanks

nono95

1 comments

nono95 of FR

Nov 13, 2022 8:37 am EST

my luggage has been damaged on my flight tirana-paris beauvais the 05 november but when i want to submit a complain the confirmation number of my booking sent me on a wrong flight so i can't sumit my claim

WIZZ Air - ignoring requests and take money from credit card - Photo 1 - comment #2263279

WIZZ Air - ignoring requests and take money from credit card - Photo 2 - comment #2263279

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Sophie Coleshill

1 comments

Sophie Coleshill of GB

Nov 26, 2022 11:56 pm EST

The day after I got out there they cancelled my flights told me to come back a day early when I couldn’t as spending my aunties ashes it ruined my holiday with all the stress and I had to get new flights wihivh is more money spent

BHG1

1 comments

BHG1 of ES

Jan 14, 2023 4:57 pm EST

Verified customer

Booking Ref: [protected]

Car not available on collection, nothing similar as booked I had to pay £250 extra for another smaller vehicle. Unable to contact WizzAir for a refund. Please pursue my request.

Regards

Barry Green

Istvan ERDESZ

1 comments

Istvan ERDESZ of HU

Jan 15, 2023 6:15 am EST

Verified customer

I do have a Wizzair credit card from Erste, but I can not use my Wizz Discount Club benefits. My account number: [protected]

What to do?

Kind regards, Istvan ERDESZ

e-mail: istvan.erdesz@futura.hu

Tel: +[protected]; Fax: +[protected]

Parveen Shamim

1 comments

Parveen Shamim of GB

Mar 18, 2023 4:13 pm EDT

Dear customer services,

before my flight, I was unable to check in online, it would not allow me too. I went to go and check in at the desk and they charged a fee which is very disappointing.

The agent at the desk recommended that I contact wizzair directly for a refund for this charge which shouldn’t have happened.

Rhodesian Bushcat

1 comments

Rhodesian Bushcat of CH

Sep 17, 2025 7:11 pm EDT

Verified customer

Wizzair denied me priority boarding this morning at Belgrade airport even though I payed for it. The ground staff let all pax biard at the same time totally disregarding priority passengers.

WIZZ Air - payment error

WIZZ Air - payment unsuccessful, but funds deducted from debit card 2

WIZZ Air - online booking 3

WIZZ Air - luggage payment 1

WIZZ Air - they charge air passenger duty for children, illegally, on flights departing from uk 1

WIZZ Air - poor recruitment team

WIZZ Air - inflight purchase

WIZZ Air - feeling of being robbed

WIZZ Air - customer service / wrong information provided.

WIZZ Air - No response/refund received after sending email after email for a cancelled flight

View all WIZZ Air reviews and complaints

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BUD International Airport, Building 221, H-1185, Budapest, Hungary

WIZZ Air social media
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Oct 28, 2025
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