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1.0 4297 Reviews

Wish.com Complaints Summary

15 Resolved
4282 Unresolved
Our verdict: Engaging with Wish.com at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Wish.com reviews & complaints 4297

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Newest Wish.com reviews & complaints

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D
6:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com wish.com is cheater

Hi

I ordered many things from wish but to my surprise wish started canceling the orders on its own which are low priced and products are really cheap. Now they are not processing my refunds for almost 400$ which are not delivered.

They are really cheating people. For first few low priced orders they will ship and then started showing. There true colors. I feel really cheated. USA government should ban such shopping websites.

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SamanthaFitz99
, US
Oct 03, 2018 10:40 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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R
2:45 pm EDT

Wish.com they are displaying items on facebook that they do not sell on their website.

I clicked on the item and it went to a page that didn't exist. I looked in the search for the item and could not find it. They are false advertising products they do not sell. The website is very popular so I think that is very long for them to be advertising something that they do not sell. I got really excited about this item and wanted to purchase it right away. I'm very disappointed in this website and I do not care to see it display on my Facebook page again.

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SamanthaFitz99
, US
Oct 03, 2018 10:39 am EDT

Wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action. However, if you want Wish to take appropriate action you will need to get each store name that is false advertising, or believed to be false advertising. This is against Wish Policy.

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H
2:15 pm EDT

Wish.com 2018 t20 smart watch

Item was sent to Brampton Canada and i live in Scarborough Canada so i need answers because it was delivered yet i got no item. My watch was not delivered and you guys keep up your helpless contract support that keeps repeating the same mess over and over. First you tell me to wait a little longer for a week and I still haven't got my item I need my item now!

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SamanthaFitz99
, US
Oct 03, 2018 10:36 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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S
1:59 pm EDT

Wish.com problem with making payments

I have been with wish for three years I got a new phone I downloaded the app and ordered some things I have never had any problems paying now it wants a picture of my bank statement and I have a debit card I took a picture of it and entered it to your app and I still can't make aover 30.00 dollar purchase this is Christmas present for my grandkids please find out what's going on

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Felicia123
, US
Oct 02, 2018 10:19 pm EDT

I put all my information in and it's saying something is wrong with my account or my info isn't going through

ComplaintsBoard
T
12:12 pm EDT

Wish.com product

I am tried of not having my products I have two products I have not recievedand im really getting pissed off and im avout to sue your company for thefti want my products I have the traxking numbers to both products LY670556349NC and FUYUSOO97845347YQ and I also want a supervisor to call me [protected] my name is tabitha leeson and dont tell me yoir compant supervisor cant call me cause I no he/she can.

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SamanthaFitz99
, US
Oct 03, 2018 10:42 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

ALSO, You wont be able to sue Wish for fraud, you may be able to sue the actual seller, but not Wish. Clearly you didn't know Wish was a platform for 3rd party sellers? Your package may be taking so long because you may have bought it from a seller in China, take a closer look next time as to who you are buying from.

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J
11:45 am EDT

Wish.com orders billed

I was browsing through your app and placing items into what I thought was my shopping cart. Instead, Wish was taking payment from my debit card. I did not notice this until I logged online banking and viewed my bank statement -- it has four transactions from Wish. I need those orders cancelled. I have been trying to get a hold of someone since Friday when I noticed the error, to no avail.

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10:15 am EDT

Wish.com sunglasses... plastic broken

The sun glases that I order the plastic is broken.. The order spend 3 month to get here
And it came damague...in the shoping history of wish I can'y find it. Need to return and get may money back. Plese send me a link so I can ask for the return of may money.
I have a picture but is imposible to send it because I see no record of the purchase.
Thank you

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9:36 pm EDT

Wish.com shipping address

I placed an order and gave my new address yet when I got my email to say items had been ordered it was still showing my old address in the shipping details All the items have been sent to my old address even though I asked for it to be fixed before anything had been shipped and you have refused to fix it sending the items anyway. Why have you used my old adress which i removed from your system and replaced with the new address for shipping and for my payment details.

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K
7:21 am EDT

Wish.com my necklace

My necklace order is a week late and you guys keep telling me the same thing over and over again. It's really not helping, I just want to know when my package is arriving. I have been patiently waiting because you guys keep saying it's suppose to be here and every time I try and all no on answer. I really want my package and I really don't understand how you guys take three weeks to send a necklace

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M
6:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com something personal

I ordered the personal item on August 5th 2018. I didnt pay for Express shipping so I was shocked when wish said it was delivered on August 15th. I was home all day and that day I opened our gate to my apartment building for the mail man and I talked to him. I didnt get a package at all. I was mortified as I thought one of my neighbors might have gotten the package instead of me. Wish refused to help in any way. I was told contact the post office. File a complaint with them for missing mail. The post office doesn't know where it is. Order #5b66e6695048ef7bd52f1c0c
Tracking #ly552200261cn price $21 shipping $11 coupon -$3.28 total was 28.80.

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SamanthaFitz99
, US
Oct 03, 2018 10:43 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay.

ComplaintsBoard
A
2:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com supply of water taps, shower units to the australian market

Dear Complaints Board,

I have spend about $1000 on the wish.com site and taken receipt of water taps and shower units, of which none of the items I am allowed to install into my house as none of them meet the Australian Standards. They do not only meet national standards, but also have the wrong thread so that these units can not be attached to existing plumbing.
Wish.com customer service is refusing to either exchange or refund them which makes a mockery out of the company's ‘shop with confidence' and ‘30 day return policy' as described on the website. I have strongly suggested that both my existing supply issues and the ongoing supply into Australia and New Zealand are to be resolved forthwith, but to no avail.
Alex Kok

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C
6:23 pm EDT

Wish.com I was trying to place an order

Hi, I am so glad that I saw the reviews online today for wish because I was going to place an order. And what I noticed was that I saw things advertised for $5 $8 different things like that and then during check out the price would be $15 from $5 to from $8 to $20 and I'm like how could they do that because isn't that false advertisement you are not allowed to charge something different after it's been advertised for a cheaper price anyway I'm glad I saw that because it happened every time I clicked on check out. And then also I saw that people were saying that there was money missing from the bank accounts of things they didn't purchase and then other people were complaining about items they purchased and never received and haven't heard back from no one from customer service and reference to that so all I have to say is thank God I didn't order anything and I will not be ordering anything from your company because you have too many issues.and then other people were complaining about items they purchased and never received and haven't heard back from no one from customer service and reference to that so all I have to say is thank God I didn't order anything and I will not be ordering anything from your company because you have too many issues.

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K
4:36 pm EDT

Wish.com everything I have ever bought through them

I was introduced by a friend on to Wish, and started shopping in March, but till today i have never received a single thing that i have bought through them. i am even beginning to wonder if Wish is real, their stuff looks real but when i buy i never receive my stuff and all the time i get told to wait, then i get refunded. I am very unhappy with Wish, it looks like they are not real.

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4:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com ordering having issues with user account

I have a wish account that I always use . I have ordered stuff on it many times and it had always worked for me without fail.
Today I tried to order some clothing off the wish site and it kept saying user account issues over and over and I have no idea what is wrong with it because this is the first time its ever happend.
If you could pls resolve my wish.come user account issue that would be greatly appreciated
Thanks have a great day !

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10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish.com sandals id 5b8874437915f940bef89404, solar lights id 5b82df032c14803cca924686

i ordered there 2 items, the sandals on aug. 3/18 and the solar lights on aug 29 . I have not received the sandals as or yet but did receive 1 solar light which was suppose to be 8 solar lights.
above id numbers so you can confirm my orders.

address & person it should go to is
Linda Blais
76 Roehampton ave apt. 104
St Catherines ON
l2m 7w5

Please advise asap on there 2 orders. My ph. is [protected] my email is [protected]@hotmail.. thx Colette Mayers

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M
12:25 am EDT

Wish.com money taken without consent and being blocked

I had over $64.00 removed from my account without my permission or a purchase. I have tried to contact wish via the "please submit a proof of purchase" wished asked for when I teied to purchase a necklace and other items. So I sent a picture of my recent paypal purchases, but all I received back was blocked from wish. I cant access my account and have a not been told why. Please explain. I have emailed so many times asking for an explanation but I just get a reply stating "please tyoe your reply above the line" which makes no sense. I did receive one stating it was an automatic system decision and when I asked why, I got the same reply. I have spent alot of money with wish and feel that this is an unprofessional way to treat your customers. Please explain why money was taken from my account and why I got blocked. This has been going on since July 2018 and I would appreciate answers please

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Chris1977
, US
Sep 28, 2018 10:13 am EDT

Its possible that somebody ordered something without your knowledge and used your card info.

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M
1:48 pm EDT

Wish.com orders not received

I have not received orders:
#5b55dc29e2d5931588694c17- placed on July 23, 2018 (Estimated delivery: Sept 13, 2018)
order #5d52c0249fb93d1f5f1993b5- placed on July 21, 2018 (Estimated delivery: Aug 30, 2018)
order #5b52becf08ce1c73f6dba568- placed on July 21, 2018 (Estimated delivery: Aug 25, 2018)

And there is also another set of earrings that says, "Delivered- Customer confirmed delivery". Which I have not received not confirmed delivery. The tracking number on that order is LAOJQ0009419276YQ.
*I need someone to contact me asap about these missing items asap! I still want every item ordered!*

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SamanthaFitz99
, US
Oct 03, 2018 10:44 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

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hectorruiz
, US
Sep 28, 2018 9:39 am EDT

orden nor received

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I
Ipad cover
, US
Sep 27, 2018 5:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have not receive this order. 5b8886fab7b0ad35e2ef0e9f. Estimates delivery on sep 16-sep 27.

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Sean Bee
, US
Sep 27, 2018 6:51 pm EDT
Replying to comment of Ipad cover

“guarantee worth nothing”
9/27/18
We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
"your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
... "by continuing to purchase on wish and not requesting excessive refunds"...
So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -...,,, "we have your back! you never have to worry when you shop on geek...
Be warned... check your own back and save your money - there are other great deals out there.
By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?

Pass this to all your friends and ask them to pass it on too. let's fix the thieves

ComplaintsBoard
D
11:10 am EDT

Wish.com the size

This is a womans size. Xl. Gray hooded sweatshird with fleece lining. It would fit a child that wears a size. 12-14. This size is very wrong and mis guided in the description this was my first order and probably but my last unless I get a xl in an adult s size. Have spoken to several people that have purchased items of clothing and they all said the same thing. Everything comes x small in sizes. The cost in great but not if it's the wrong size. Not all I have to do in donate it to a child

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11:00 am EDT

Wish.com this the product order I never received... 5b9ba2351da695758b1b92

My name is Titra Teague I sent a payment with my card on the 14 of September they say they was on put the order in on the 17 of September they never gave me a tracking number other than the order number showed above ☝️.. I just want wish to no if can't get my product I paid for can they please put my money back on my card I thought this was a good sight to shop with apparently not.

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SamanthaFitz99
, US
Oct 03, 2018 10:45 am EDT

You should contact the 3rd party seller that you bought the item from on Wish.com, wish does not sell items and does not ship items, it is simply a platform for 3rd party sellers to sell their items, kind of like eBay. It really is not Wish's fault, they should take the appropriate action, and I am sure if this seller has gotten a lot of complaints like yours, they will do something about it. But try contacting the seller directly instead of wish.com, sellers are usually more than willing to help, but when a customer goes to the platform that we are selling on instead of us directly, it is most likely we arent going to get a chance to try to make it right with our customers, and you'll end up most likely just getting a refund instead of the product you wanted, which the seller can narrow down what the problem is and help fix it. Now if they do not help you fix it and is not willing to work with their customers, that is when you should go to Wish directly, you will then have messages as proof as well..

ComplaintsBoard
R
11:40 pm EDT

Wish.com didn't get my refund yet its 2 months now

Ordered item on 23th Aug 2018, Item still not reach to me. Today is 27 Sep. Getting chat reply saying will get refund if not received by Sep 26. But now these guys without notifying me dragged the date to Oct 26. All the chat message are recorded, even though I am asking refund, they are not interested to refund my money.

This is seriously a fraud company which is running business.

NO Cod, Prepaid item also not received. No refund, Not sure how Govt approve such sites.

I am going to take legal action on this site with all teh proof.

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Sean Bee
, US
Sep 27, 2018 6:54 pm EDT

“guarantee worth nothing”
9/27/18
We have your back! you never have to worry when you shop on geek. this is their guarantee. when they don't deliver or the item is defective they do give you a refund.
However if they are inefficient as they are and they make too many mistakes resulting in too many refunds - their guarantee is worth nothing. they block your access to report problems and say:
"your account has been flagged for excessive refunds"... "we routinely audit accounts"... they block you..."once your account is determined to be back in good standing, you will be able to contact customer support." good standing - how do you get that I asked?...
... "by continuing to purchase on wish and not requesting excessive refunds"...
So there it is - they make mistakes and if they make too many you got to keep on buying without complaining and they will eventually let you back in and tell you -..., "we have your back! you never have to worry when you shop on geek...
Be warned... check your own back and save your money - there are other great deals out there.
By the way I tried to say this on their facebook site but they would not publish my post - I wonder why?

Pass this to all your friends and ask them to pass it on too. let's fix the thieves

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