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Wet Seal / refund policy

United States, California, Victorville Review updated:
80% 5
Contact information:
wet seal
this christmas my daughter received 2 pair of jeans purchased at wet seal. one pair fit fine the other pair was to small. I took the pants back for a even exchange of a larger size. but since I didn't have the receipt I was told there was nothing they could do. i asked for corporates number. I called explained my situation and basically with out any regards was told the same thing. So I'm stuck with a pair of jeans nobody can wear. What happend to the good old days of customer satisfaction. wet seal's return policy sucks. I know I'm not the first and won't be the last to be denied a refund or exchange at wet seal. but I know for sure they lost me as a customer.


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A  3rd of Apr, 2009 by 
Agree Disagree 0 Votes
i agree. my daughter purchased a shirt there today and went back to return within an hour and was denied her cash back. in these trying times..they've lost me as a customer too.
A  27th of Aug, 2009 by 
Agree Disagree -1 Votes
its terrible there i got robbed and they said they couldnt do anything because they didnt have security cameras there!!!i used to shop a LOT there every week now im not going to go there never again
N  5th of Mar, 2011 by 
Agree Disagree 0 Votes
i think they want a receipt because they dont want to risk returning jeans that werent paid for.

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The Wet Seal Logo The Wet Seal
Customer Service
26972 Burbank
Foothill Ranch
United States - 92610
+1 866 746 7938
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