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Western Dental Orthodontics / poor business practice

Phoenix, AZ, United States

It took 2 years to file with my secondary insurance. When they did file, they put the wrong years of service. Six months later I am still asking them to refile with the insurance. Corporate billing kept calling for payment, I would explain and they said they would audit the account. Nobody would every get back to me. I have had at least 5 different people state they would audit the account and still no response from anybody. I have sent letters to the CEO's but no response from them either. I have also filed with the BBB. There is no communication between the local office, corporate billing and customer relations. BAD BUSINESS MODEL.

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