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Wesbank / westbank useless

1 South Africa Review updated:

After al lot off e-mails and still no response I called them to ask why are my instalments now suddenly more, then they told me they do not have on the system that I have comprehensive cover.
Westbank just deducted money for car insurance without my consent.
I called my insurance myself and even e-mail it to wesbank.
Now a week later and my account is still in arrears. They do not fix it.
What can I do about this incompetent wesbank?
Willie

Wd
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Comments

  • We
      23rd of May, 2011
    0 Votes

    Good day Willie

    We acknowledge receipt of the above complaint in which you have brought your concerns to our attention. I believe that you have been contacted by a representative of WesBank in order to process your refund for the Outstanding Debt Policy, as well as to update your comprehensive insurance on our systems. We apologise sincerely for any inconvenience / delay this may have caused you.

    We trust that this complaint was handled to your satisfaction.

    Kind regards
    Trifena Koning
    Tel: (011) 632-6706
    E-mail: tkoning@wesbank.co.za

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