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Wen / bad service

1 rockford il, United States Review updated:

TO WEN< I ordered your set a year ago in the lavender scent. You sent me vanilla. I hate the smell of vanilla and called you. Instead of sending the lavender scent set, you send ONE bottle. I sent the vanilla set back and never got the complete set of lavender that I ordered and paid for. Then you send another set 6 weeks later and charge me 60.00. I still didn't get the 1st set I paid for. I called you and told you to cancel the subscription. 2 months later you send another set and charge me for that as well, then all the sudden you send vitamins that I NEVER ordered and bill me for those as well. How dare you to send me items I didn't order. (wrong scent PLUS Vitamins) and expect me to pay for them. I NEVER wanted your vitamins, I NEVER accepted your offer for them, you send them to me, bill me and after 2 phone calls to you still expect me to pay for them, then have the GULL to send my name to a collection agency? I will NEVER pay for something I NEVER ordered. You have yet to send me the correct lavender set I did pay for. I will never recommend your product to anyone. I am sending a complaint to BBB and every complaint site I find. What you have done to me is VERY wrong. If you would have gotten the order RIGHT, I would probably still be a customer, but screw me over and I will be your worst enemy. I fully intend to let the thousands of people I know how you screw people over. In fact what you did to me will be put on my web site as well for everyone to see.

May 20, 2015
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  • Ly
      25th of Sep, 2012
    0 Votes
    WEN - returns
    wen by chas dean
    Foothill Ranch
    United States
    Phone: 1800-9641892

    trying to return the wen kit, i dont like it and i cant get any help from wen. they said they cant find my account .since i canceled all furture orders. and i dont know how to return the products. i spoke to someone on line and they told me to call the 1800- number. i did they cant find my account.

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