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4.0 1355 Reviews

Wayfair Complaints Summary

10 Resolved
319 Unresolved
Our verdict: If considering services from Wayfair with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wayfair reviews & complaints 352

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M
12:05 pm EDT
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Wayfair advertising

Since wayfair decided to get political and remove advertising from the laura ingram show, I decided to close my $8000 credit account! It's pretty pathetic when companies have to enter the political world because of one immature kid!. Why was is ok for him to have freedom of speech but not Laura?! Always a double-standard when it comes from the Left. My son is purchasing a home and had planned and purchasing most items from Wayfair. Not now! Will find a company who doesn't get involved in politics.

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8:33 pm EST
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Wayfair amsterdam dining table

Order #[protected]
Purchased the above in December 2017. Product arrived January 23, 2018.
When delivered, the box of legs for the table had damages to the legs and the caps for the legs. I contacted customer service for replacement, the order was placed but the due date came and went. I've contacted customer service on many occasions (they do not return calls in a timely manner) and they offer to " check on it" but to no avail. Today is February 15, 2018 and I'm told they are being held in Holland, Michigan. I am still awaiting for the legs to the table I have in my garage and no delivery date pending. I question Mayfair with whom I purchased the table and question their contracts with the shipper.
Why, were the items not inspected before packaging and shipping? Why is it so difficult for customer service to contact the shipper and get results to the delivery and why it hasn't been delivered to date? Why, on big items the shipper cannot unwrap the goods for damage and take items back with them and avoid add'l charges for return. I would think it would be cost effective. Much to my dismay, I am still awaiting for someone to contact me
regarding delivery of my replacement legs for my table.

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3:56 pm EST

Wayfair mattresses

I recently bought three mattresses from your online store. The description of the mattresses said they would be 6inches thick and they are all three under that. One is 5 inches and the other two are 4 inches thick.
I am wanting to just return the beds and get a refund. I have reached out to customer service and have got the run around on it since the day the beds where opened. Can I send them back and get a refund? I have got the run around for a while now I would just like to get them sent back and be on my way. Thank you for your time.

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2:05 pm EST

Wayfair dining table and four chairs

In Nov 2017, I ordered a table and chairs set. Suppose to be free shipping.
But had to pay to get it set in my dinning room instead of being left at my front door. When I finally got it, turns out it was only a table, no chairs. I called to send it back.in checking out why I was sending it back. Was told that the site for the table and chairs was misleading. But if I went back to the
beginning it was plan that it was for only the table. Would refund the price back to me but could not or would not return the charge for having them put
it in my dinning room and not leaving it at my front door. I am 65 yrs old not
physically able to do a lot of moving. I fill it was their fault for the misleading
advertisement.

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10:32 am EST
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Wayfair tv stand on order #[protected].

We are very disappointed with the finish/stain on the unit. The left side (part # 4) stain has 3 blotches where it appears stain was missed. The tops of the left wooden door and the glass door next to it have little or no stain. On part # 6 where both vertical styles (pieces where the glass door hinges are fastened) attach to the bottom horizontal style, it appears that they were sanded then stain was crudely touched up which left odd shaped blotches on the joint. We are happy with the design and construction of the stand but the finish is unacceptable. If new parts #4 and #6 could be sent to us that were properly stained we could have a very nice looking and satisfactory piece of furniture. I can send photos if necessary.

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2:46 am EST

Wayfair I think it's a scam

I am angry and disappointed at the same time.
I got defective items from them (probably something happened when they were on their way), I don't whose fault it is, but obviously not mine. They promised to call me back, but there's still nothing. If I could each them by myself, I would, but they never pick up the phone.
Plus there's also the second order that's been on back order since July and they still can't ship it out. Looks like a scam to me.

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Dubie
Dublin, IE
Jan 24, 2023 6:02 am EST
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If you push them a little hard to get a resolution to the issue, they will send an email like below..

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James Bullock
, US
Jul 02, 2019 9:22 am EDT

what is wayfair "neighbors program"?

I can't get a straight answer anywhere, certainly not fron wayfair, except that one person tweeted that it slants review rating.

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J
7:50 pm EST

Wayfair wayfair credit card

i got approved for a Wayfair credit card and when i went to make my first purchase they cancelled my order and said they flagged it for suspicious activity! i contacted a representative in regards to this matter and was told to contact the bank to confirm that the shipping and billing address where the same which i did and was told i was good to go! so i placed another order and the same thing happen! now i'm being told there is no way i can get the flag removed from my account and i have to pay in another way but i still have my line of credit on my Wayfair card! this is the worse shopping experience i have ever had!

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NanaSandra
, US
Sep 25, 2018 6:13 am EDT

accepted Wayfair offer of 0% interest IF paid in full in 6 months. NEVER RECEVED A STATEMENT or CREDIT CARD. Repeated calls and emails to Wayfair and Comenity Bank (handles their credit cards) with no statement or card. Tried to make payments but told "without account number (ie credit card) can't make payment". Did not receive a statement for 7 months and it had no detail just amount owed. 11 months later, I still do not have a detailed statement of charges. have received threatening calls from Comenity Bank and harassment (repeatedly calling numerous times a day). Bought less than $800. in merchandise and they now say I owe $2100.. Company is a low end wholesaler gaming people with offers of PAY NO INTEREST with no intentions of sending statements until the no interest period is up.

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5:54 am EDT

Wayfair purchase chest

The online description listed the wrong color. When it arrived I called, after an hour on the line they confirmed that the website was incorrect and it doesn't come in the color ordered. The said they would email me a label. After a few days without the email, I went back to the site and attached to the account was a fed ex label. I had to call back. After nearly another hour of waiting, I explained that this label didn't include pick up and I can not Carry or transport furniture. I asked for ups pick. They said they would email me that label. Of course they didn't and out of no where a ups driver shows up at my door. They also promised 10% off a future order but that never happen. Here's the kicker...I hav to call back again...they never credited the full amount that I paid. I don't know if they are trying to charge me for the return, but over $37 they kept. Horrible customer service

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pobarjenkins
Minneapolis, US
Nov 01, 2017 2:08 am EDT
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You may need to call them when placing your future order so that you can receive the 10% off as they may not have a coupon or credit feature for customer satisfaction discounts. In regards to the amount they kept, that sounds like it may be the price of return shipping costs. It was most likely a mistake and they should credit it back to you.

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L
7:44 am EDT

Wayfair not worth of trying

They the worst of the worst ones. I have never dealt with someone like them. They flagged every single order I made and it caused me a lot of problems with my cards I used for doing it. I always use my two cards but this site won't accept them. I phoned their customer service but they were absolutely useless and I just hung up on them. Won't buy from them anymore

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8:06 am EDT
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Wayfair sectional couch

Order # [protected]
Amber wood reversible chaise sectional
The sectional was delivered on 6/26/17 appointment 12p -4p
I paid for the white glove service
When the sectional was delivered the company GLB Soutions would not
Assemble the couch because it would take over 45 min. I called wayfair right away and spoke with Joseline Belanger, who assured me that they would have a local handyman come out and assemble the couch.
The date of the appointment was Thursday 6/29/17 11a -12p Leo solutions.
Thursday no one came because YOUR company canceled the appointment.
I called wayfair that day and spoke with Emily Bergen who refunded my orginal assembly fee as well as extra because local handymen charge more, $200 total...he couldn't make it until Sunday which made me even more anxious because my Hoa does not want workmen in the community on weekends. Leo was able to finally assemble the sectional and charged $200 only to find the cushion attached to chaise was discolored sent pictures to Emily.
If the sectional had been assembled on the delivery date I could have written it on the delivery slip that that the cushion was damaged! ! ! Emily said she would have someone in authority call me to help get this issue resolved. To date I have not heard from ANYONE.
I HAVE BEEN A GOOD CUSTOMER ORDERING MANY PRODUCTS: comforters, night tables, couch, entryway bench & rugs and more. I hope to hear from a Manger. What am supposed to do about the cushion?

Kathy Melideo [protected]

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12:57 am EDT

Wayfair your anti-american position against our real american president trump

I've seen your advertisements and considered them. Until I learned of your subversive corporate mentally against our president trump. A wise corporate mentality would be to stay the hell out of it. A correct assumption is your company still supports that thieving, mu-slime, lying ghetto pig obama bin laden and his politics.
I'm writing to let you know that I will never ever utilize your company and many of my friends and family feel the same. I believe you will loose tens of thousands because of your two year old temper tantrum attitude because the best man won and hope has returned to america.
Your company can go straight to hell, and I pray quickly

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3:08 am EDT

Wayfair extremely unprofessional

I bought 4 pillows from www.wayfair.com online store over two months ago and received nothing yet. When I contacted Wayfair for the first time they assured me my order was shipped but later I received a message stating that it was on backorder.
Customer service rep said that they will fix everything but they need some extra time to do that. After about two weeks of waiting there was still no decision and no option offered so I decided to cancel my order. I was shocked when they said that cancellation was impossible!
They said that I'll get my order but they don't know when and asked me to wait patiently. That is absolutely ridiculous! These people can't tell anything and they are extremely unprofessional. Better shop elsewhere.

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1:56 am EST

Wayfair I bought two rugs

I bought two rugs from www.wayfair.com website and received only one. It was nice and looked exactly like I expected. But there still was a problem - second rug was missing. I contacted Wayfair and their rep said that it was no longer available so they sent only one rug and promised me a refund.
They said that they need few days to process a refund, but even after a week of waiting there was no sign of my money! And every time I contacted Wayfair they said that they need more time. I asked for some reasonable explanation but they were not able to explain anything. I am very disappointed with this store.

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2:26 am EDT

Wayfair what kind of service is this??

I have purchased a sofa from www.wayfair.com and not only I received the wrong color one but there also was a huge stain!
I contacted customer service and they said that they can't give me a replacement because that was the last model they had. Then I asked for a full refund and they said that they need some time to discuss and think of what to do.
No one contacted me back and when I decided to call myself they said that they can't refund me! Ridiculous scam!

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5:26 am EDT

Wayfair be very cautious when buying from wayfair.

Wanted to return a product which I did not like. It looked nothing like pictures and not what I expected it to be, so I asked for a refund. Wayfair refused to give my money back and said that since there was no damage or defect they were not able to refund me. Well, it was not my problem. Yes, the product was not damaged, but it also did not met my expectations and when I paid I wanted to see something completely different. Asked them many times, but they refused and said that it was their final decision. Very poor customer service and totally unreliable company.

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1:04 am EDT

Wayfair one chair was missing and they refused to help

Before placing my order I contacted Wayfair customer care and asked about the set I was interested in. I really loved one table and wanted it in my dining room, but I was wondering about the chairs. The rep told me that yes, it was a full dining room set which included one table and four chairs. Seemed like a great deal so I placed an order. When my order arrived one chair was missing! I immediately contacted Wayfair and asked them about the missing chair and they said "sorry, but there were only three chairs left". What? No, really, what? That was the most ridiculous thing I have ever heard! I'll never order anything from them again.

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4:08 am EST

Wayfair awful!

There policy states that it is possible to return defective items, but these people do not honor their own policy! I've ordered 4 things and the first three came straight away and were ok. The last item arrived only few days ago and was damaged. When I contacted Wayfair they refuse to give replacement or refund me! They didn't care! Worst company ever! I will never order anything from them again!

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6:50 am EST

Wayfair not happy

I recently moved into a new house and decided to buy some new furniture. I went online and found Wayfair website. I really liked their products and prices. I've ordered a really cute rug and everything seemed fine until it arrived. The rug I received was great and very beautiful, but it was not the rug that I ordered. I decided to return it because it didn't go with my room. I contacted customer service and then sent the rug back to them. I also paid over $40 for the return shipping. I'm still waiting for a replacement, but since I returned it I heard nothing from the company. Doesn't look like I will be ordering from them anymore.

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11:50 pm EDT

Wayfair prices

I went to their website for the first time and was going thru all clearance items. I came to a roman window shade in green only at $5.61+6.Dollars and some change for my size. But when I went to order the price was over $30.00. I called and told them the problem. She said the $5 price was wrong. Their error and she was sorry. So watch what price you are really being charged. I won't be ordering anything from them for sure.

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8:13 am EDT
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Wayfair shipping nightmare

Ordered wall tiles for a customer's bathroom June 18th, 2015. Paid for fastest shipping option, and the lady over the phone said to me it would be delivered to me 100% by the 24th. I called the 22nd and 23rd just to make sure it was still on schedule, they said it was. Then I get an e-mail the 24th at night, not a phone call, stating that they had to change the shipping and it wouldn't be to me until the beginning of July! This is completely unacceptable as I had the tile guy lined up to install it all and it was not ready. Will never use this company and I advise everyone to stay away because their customer service lies through their teeth!

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Wayfair Customer Reviews Overview

Wayfair is a leading online retailer of home goods, offering a vast selection of furniture, decor, lighting, and more. With a commitment to providing customers with high-quality products at affordable prices, Wayfair has become a popular choice for shoppers looking to spruce up their homes.

One of the standout features of Wayfair is its extensive selection of products. With over 18 million items available on the site, customers are sure to find exactly what they're looking for. From traditional to modern styles, Wayfair has something to suit every taste and budget.

Another positive aspect of Wayfair is its user-friendly website. The site is easy to navigate, with intuitive search and filtering options that make it simple to find the perfect item. Additionally, Wayfair offers free shipping on most orders over $35, making it a convenient and cost-effective option for online shopping.

Customers also appreciate Wayfair's excellent customer service. The company has a dedicated team of representatives who are available to assist with any questions or concerns. Plus, Wayfair offers a generous 30-day return policy, giving customers peace of mind when making a purchase.

Overall, Wayfair is a top-rated online retailer that offers a vast selection of high-quality home goods at affordable prices. With a user-friendly website, excellent customer service, and a commitment to customer satisfaction, it's no wonder that Wayfair has become a go-to destination for shoppers looking to update their homes.

Wayfair In-depth Review

In summary, Wayfair is a comprehensive destination for those looking to furnish and decorate their homes. With a vast selection of products and an easy-to-navigate website, it offers a convenient shopping experience. However, there are areas where Wayfair can improve to enhance customer satisfaction further.

Website Navigation and User Experience

The Wayfair website is designed with user-friendly interface. It is easy to move around and find what you need. Pages load quickly, which is good for people with not so much patience.

Product Range and Selection

Wayfair has very wide range of products. You can find almost everything for home - furniture, decor, lighting, and more. It is like one-stop shop for home needs.

Product Quality and Descriptions

Most products on Wayfair seem to be of good quality. Descriptions are detailed with lots of pictures. But sometimes, real product can look a bit different than photo. It is important to read reviews for quality check.

Pricing and Value for Money

Prices on Wayfair can vary. There are affordable options and more expensive ones too. They often have sales, which is good time to buy for better value.

Search Functionality and Filters

Search function on Wayfair is very helpful. You can use filters to narrow down choices by style, price, color, and more. It makes finding what you want easier.

Customer Service and Support

Wayfair customer service is available through phone or email. They try to help with problems, but sometimes response can take time. It is not perfect, but they do make effort to assist.

Shipping and Delivery Services

Shipping services are generally reliable. Wayfair offers tracking for orders, which is useful. But, delivery time can be long for some items. It is important to check estimated delivery before buying.

Return Policy and Process

Wayfair has a return policy that is straightforward. You can return most items within 30 days. But, you may need to pay for return shipping, which is not so good.

Customer Reviews and Ratings

There are many customer reviews on Wayfair site. They can be very helpful to understand product quality and customer satisfaction. It is wise to read these before making decision.

Payment Options and Security

Wayfair offers different payment options like credit card, PayPal, and Wayfair financing. The website is secure for transactions, which gives peace of mind when buying.

Sales, Promotions, and Discounts

Wayfair has many sales and promotions throughout the year. They offer good discounts, especially on holiday sales. It is good chance to save money on purchases.

Mobile App Usability

The Wayfair mobile app is convenient for shopping on-the-go. It works well and is easy to use, similar to website. But, sometimes app can be slower than website.

Environmental and Social Responsibility

Wayfair could provide more information about their environmental and social responsibility efforts. It is not very clear what actions they are taking in this area.

Loyalty Programs and Customer Incentives

Wayfair has a loyalty program called MyWay. It offers free shipping on everything, discounts on services like assembly, and exclusive perks. It can be good for frequent shoppers.

Comparison with Competitors

Compared to competitors, Wayfair stands out for its vast product range and user-friendly website. However, in terms of pricing and customer service, some competitors may offer better experiences. It is good to compare before buying.

How to file a complaint about Wayfair?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue you have with Wayfair in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wayfair. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, the company's response, and the personal impact of the problem.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint against Wayfair on ComplaintsBoard.com.

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Contact Wayfair customer service

Phone numbers

+1 (844) 426-1173 +1 (857) 317-7140 More phone numbers

Website

www.wayfair.com

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