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Watch Repairs USA / extremely inflated repair estimate for gucci twirl watch

United States

Purchased a Gucci Twirl ladies watch well below the Gucci selling ask price of 950. The watch dial fell out of the bracelet. I sent it to Watch Repair USA and received a very inflated estimate with a bunch of bogus add on costs so that total repair would have been about $1500. The watch new for less that $500. is show below. Also below is their itemized repair cost showing all the bogus charges.

Brand: Gucci

Notes: Complete rebuild required. Exterior of bracelet is scratched. Polishing is optional but recommended for best appearance.
Service Description Price
Restoration
Special order new genuine Gucci watch case with integrated bezel assembly and crystal + installation (Takes approx 3-6 weeks).

$599.99
Restoration
Replacement new Gucci quartz movement + installation (Ordered from factory - takes approx 3-6 weeks).

$449.99
Stem & Crown
Special order new genuine Gucci stem and crown. (Takes approx 3-6 weeks).

$99.99
Restoration
Special order new genuine Gucci dial + installation (Takes approx 3-6 weeks).

$199.99
Restoration
New set of genuine Gucci hands + installation (Ordered from factory - takes approx 3-6 weeks).

$79.99
Battery Replacement
Replace with high quality, long-lasting battery.

$19.99
Tune Up
Professional bracelet detailing / polishing service.

$49.99
Accept Estimate

Subtotal: $1, 499.93
Shipping: Paid
Discount: $100.00

Total:
$1, 399.93

Watch Repairs USA

  • Updated by Watch Repair Scam, Jun 27, 2017

    They offered to reduce the cost of polishing (which was not really needed). All they received was the bracelet worn only a few times.
    Their reduced price was 100 but they said all the other repairs were "necessary" and they could not only do part of them...this was of course a total lie.

Wa
Jun 27, 2017

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