Rado Watch Customer Care Service


Rado Watch Co. Ltd

Bielstrasse 45
Switzerland - 2543

Customer Support Phone Numbers

+41 326 556 111(Switzerland) 2 0
+1 201 271 1400(United States) 1 0
+1 416 703 1667(Canada) 1 0
+44 845 274 3500(United Kingdom & Ireland) 1 0
+61 88 443 300(Australia) 2 0
+43 198 1850(Austria) 1 0
+32 25 583 700(Belgium) 1 0
+45 88 136 060(Denmark) 1 0
+358 102 185 500(Finland) 1 0
+33 153 812 220(France) 1 0
+49 619 688 777 7200(Germany) 1 0
+39 257 5971(Italy) 1 0
+31 402 199 936(Netherlands) 1 0
+47 22 918 550(Norway) 1 0
+351 218 310 100(Portugal) 1 0
+34 913 346 300(Spain) 1 0
+46 86 811 800(Sweden) 1 0
+90 212 317 2225(Turkey) 1 0
+86 400 670 8898(China) 1 0
+852 25 105 172(Hong Kong) 1 0
+91 114 609 2900(India) 2 0
+62 212 971 0000(Indonesia) 2 0
+60 20 508 888(Malaysia) 3 1
+966 14 744 000(Saudi Arabia) 1 0
+65 62 756 388(Singapore) 2 0
+27 116 690 630(South Africa) 1 0
+82 231 499 500(South Korea) 1 0
+66 26 543 242(Thailand) 1 0
+52 559 177 3600(Mexico) 1 0
+41 326 556 112(Switzerland) 1 0
+1 201 271 4613(United States) 1 0
+1 416 703 0797(Canada) 1 0
+61 88 443 310(Australia) 1 0
+86 215 459 1391(China) 1 0
+91 114 609 2999(India) 2 0
+27 117 835 246(South Africa) 2 0
+52 559 177 3601(Mexico) 1 0
United States
1200 Harbor Blvd, 7th Floor, 7086 Weehawken, United States

Suite 1105, 555 Richmond Street West, M5V 3B1 Toronto Canada

United Kingdom & Ireland
Building 1000, Dockside Road, London, E16 2QU

Level 2, 1601 Malvern Road,3146 Glen Iris, Australia

Donau-City-Strasse 11, Ares Tower, 1220 Wien Austria

The Bridge, Chaussée de Mons 1424, 1070 Bruxelles, Belgium
Fax: +32 25 205 315

Strandvejen 102B, 4 sal, 2900 Hellerup, Denmark
Fax: +45 39 401 144

Äyritie 12 B, 1510 Vantaa, Finland
Fax: +358 102 185 510

112, Avenue Kleber, 75 116 Paris, France

Frankfurter Straße 20, 65760 Eschborn, Germany

Via Washington 70, 20146 Milano, Italy

Kennedyplein 8, 5611 ZS Eindhoven
Fax: +31 402 199 988

P.Box 143 Kalbakken, Stålfjæra 26, 902 Oslo, Norway
Fax: +47 22 918 551

Av. Infante D. Henrique, Lote 1679, R/c Dto - Clj., 1950-420 Lisboa
Fax: +351 218 310 135

C/ Yuca, 2 - Edificio C - Miniparc 1, Urb. El Soto de la Moraleja, 28109 Alcobendas - Madrid, Spain

Box 47 325, Årstängsvägen 1 A, 100 74 Stockholm, Sweden
Fax: +46 818 1868

Büyükdere Caddesi № 195, Buyukdere Plaza Kat:6, Levent - 34360 Istanbul, Turkey

№ 30, Tianyaoqiao Road, Shanghai,  China 5th Floor, Meiluo Building, Shanghai, China 200030 

Hong Kong
10/F Kerry Centre, 683 King’s Road, Quarry Bay, Hong Kong Special Administrative Region

4th Floor, Rectangle1, Plot № D-4, Saket District Centre, New Delhi- 110017, India

Sampoerna Strategic Square, North Tower, Level 24, Jl. Jend., Sudirman, Kav 45-46, Jakarta 12930 Indonesia 
Fax: +62 215 790 5000

Level 22, Wisma Goldhill, 67 Jalan Raja Chulan, 50200 Kuala Lumpur 
Fax: +60 20 508 800

Saudi Arabia
"Al-Ghazali Center", Malaz, Saleh Eddin Al Auybi Street, P.O. Box 491
Riyadh-11411, Saudi Arabia

№ 06-01/02, Keppel Bay Tower, 1 Harbourfront Avenue, Singapore 098632, Singapore

South Africa
13 Fredman Drive, Sandton, Johannesburg, South Africa
South Korea
2F, National Pension Service Building, 36 Chungjeongno, Seodaemun-gu, Seoul 120-709, South Korea

4th Floor, M. Thai Tower, All Seasons Place, 87 Wireless Road, Lumpini Pathumwan, 10330 Bangkok, Thailand
Fax: +66 26 543 246

SA de CV, Chapultepec Park Building Chapultepec Park,  Av. № 56 - Floor 2  Colonia El Parque  Naucalpan de Juárez Municipality  State of Mexico - CP 53398  Mexico 

Rado Watch Complaints & Reviews

Rado Watch / rado centrix

Jul 12, 2019

We are on holidays from New Zealand and brought my wife's Rado Centrix to Switzerland to have a new battery fitted (first time, we bought the Rado on our last holiday in Switzerland). We saw a Rado dealer in Wil SG Wipf Goldschmiede, Tel. 071 911 14 14. We were quoted 32 Fr. and had to...

Rado Watch / rado automatic watch not working properly and chain coming off

Jul 11, 2019

Reference No: 01.650.0277.3.015 Serial No: 13500797 Ever since I bought this watch, it has not functioned properly. At first it was not winding fully. Had to give to Horology, Chennai who took three months to repair. Since than the watch has been running slow by 3 minutes in 24 hours. The...

Rado Watch / servicing of my rado watch

Jun 25, 2019

Good afternoon, I purchased a ladies Rado Watch some years ago and when the battery needed changing I took it to a jeweller who would arrange for it to be resealed by Rado to ensure it is waterproof. I have never had my watch under any water and had no problems other than the battery which...

Rado Watch / product

Jun 19, 2019

The golden colour Rado watch I bought from Abu dhabi Mushrif Mall faded gradually within one year. when returned to the store, they said it is by perfume even before inspecting the watch. the salesman added that the we dont guarantee the colour. Is that true about guarantee and why it...

Rado Watch / watch glass

Apr 09, 2019

I am the supporter of your brand, recently my Rado watch glass has come out with out any reason . I really shocked and reached in embarrasing situation by seeing the such reputed brand gets in this condition . I have various brand collection and first time in my life, facing this kind of...

Rado Watch / black spots on the rado wrist watch

Mar 14, 2019

Dear Sir, I had purchased a Rado Wrist Watch from Joy Alukkas few months back. Recently I found that the there were a few spots on the dial, which looks like rust. Hence I gave the same for repairs to the place I purchased from. The Job Card No. is KMJ/0961/18-19 dated 31-12-2018. I wa...

Rado Watch / rado wrist watch

Mar 13, 2019

Just taken in for a new battery, report back rust inside the watch. This is the last watch my wife purchased for me before she passed away, it means a lot to me, I am very dissatisfied as it does say it's water resistant. I have treated this watch with extreme care and always enjoyed wearing...

Rado Watch / local reseller bad service n spoiled my watch

Jun 16, 2018

I'm the owner of three Rado time pcs. On the 15/06/18 I took my Rado Diastar to a Rado representative shop to have my battery change as it had stopped. The shop registered as Beauty Clock House (B. C. H.) in Ipoh Parade which is in Ipoh, Perak, Malaysia. The method of pressing time pc...

Rado Watch / local resellers bad customer service

May 30, 2018

Hi, I live in abu Dhabi and bought a rado watch three years ago. my watch has had a defect in which it delays four minutes every week. I went to a rado service center and they gave it back after service and said that the problem was solved, only to find out later that it still persists. I went...

Rado Watch / my rado watch stop working

May 07, 2018

To, The Managing Director, RADO INDIA Dear Sir, I am Francis Jacob from Kerala. I brought RADO watch (Model No. R 48745723) on 14-Sep-2013 from your retailer By Swiss Time House Retail Pvt. Ltd., Lulu International shopping Mall, Cochin, Kerala, costing Rs 43, 000/- and it got complaint...

Rado Watch / defective rado watch

Jan 31, 2018

I would like to inform you that I bought radon each in January 2017 but unfortunately the crown went out less than two weeks and they fixed for free but unfortunately it comes out again and they want charge me the cost of repairing I believe the watches was manufactured defective it ha...

Rado Watch / unprofessional behaviour of rado service centre in delhi

Jan 16, 2018

I purchased a rado cetrix automatic watch from Kuala lumpur which had an international warranty for two years. Only after using the watch for one month the lock broke. I took it to rado authorised service centre in delhi named Johnson watch co. they told me that it will take around two...

Rado Watch / rado diastar watch, reference 01.152.0748.3.070, serial number 11370462

Sep 21, 2017

My wife purchased the above product as a 50th birthday gift to me in July 2012, and I actually received it from her and began wearing it in April 2013. I am very disappointed in the quality of the product, which I expected to last a lifetime with minimal maintenance. However not only ha...

Rado Watch / broken case

Sep 08, 2017

Dear Sir, I purchased a Hyperchrome Rado watch from your retailer MALABAR WATCHES PVT.LTD, Sasthamangalam, Trivandrum, Kerala, India. Purchase Date 15-01-2017 Reference No.R32277152 Barcode 024499150924 Invoice No.891 I had an excellent opinion about this brand till this incident occur.One...

Rado Watch / repair of watch

Aug 21, 2017

Sir, This is regarding the Rado watch I purchased from Rivoli Mirdif branch on October 2015. Unfortunately there was some damage to the key of the watch. I approached the Mirdif branch for the repairs around July 25th 2017 and had gone out of the country for my vacation. When I had returned...

Rado Watch / wrist watch

Jul 18, 2017

My name is ratna kaul, and I have purchased rado wrist watch. while wearing, it fell on floor from my wrist without any jerk or any kind of external force, in ‘a friends get together’s party at one of my friend’s residence in lucknow, on 10.05.2017. It was an embarrassment to me that a...

Rado Watch / rado glass falling off frequently

Apr 24, 2017

From, Subhash gaur a wing 108 kukreja centre cbd belapur navi mumbai india, pin 400614 To, The customer service department rado. Dear sir, I have given my rado watch (model no: 11184413, serial no. R53739173 slip no.1695 on dated 13/04/2017 at vashi branch which goes by the name of maru...

RADO Switzerland / Wrist watch

Mar 21, 2017

Dear Sir, 21.03.2017 I have purchased a RADO wrist watch Ref. No. R22533123, Serial No. 11723559 on 22nd Apr 2013 from World Time, S.V. Road, Andheri, Mumbai (iNVOICE NO. 7071). My watch stopped working during March 2014 and I sent it to your service centre Mumbai (as suggested by Mumbai...

Rado Watch / rado 11 t2

Jan 28, 2017

I have bought an expensive Rado watch from Rupani bros.lucknow, Uttar Pradesh India. The colour of the strap is fading within 6 months time which is not expected from the brand like RADO.I have sent my watch to the service centre from Lucknow, complaint number of the same is 5973. Request if...

Rado / repeated problem with my rado watch stop working

Jun 15, 2016

Dear sir, I am francis jacob from kerala has brought a rado watch and I am unhappy with the quality of product. I purchased the watch from your retailer by swiss watch boutique pvt. Ltd., lulu international shopping mall, edappaly, cochin Reference no r48745723 Serial no 12505351 Purchase...

Rado / broken bracelet

Apr 10, 2016

I purchased a Rado watch from your retailer AL HAMMADI ( AL Jubail - Saudi Arabia) Purchase date 25/MAY/2014 Watch Model No : 604.0198.3.015 ( Automatic ) Cost of Watch : 16000/- Saudi Riyal The bracelet of my watch was not of good quality. The bracelet broken two times. And I given in your...

Rado / florance, model no: r48792723 watches dial glass is separated from watch

Dec 22, 2015

From, Nishad Muhammad Moolachalil House, Nadackai P.O Erattupetta, Kottayam, Kerala INDIA, PIN 686121 To, The customer service department RADO Dear Sir, I given my under warranty RADO watch (Florance, Model no: R48792723, Sl. No: 11773173) on dated 09-08-2013 in your Kottayam branch Bill...

Rado / customer service

Dec 17, 2015

The glass fell out of this watch when it was whilst it was being worn. On discovery I went to local jeweller who is Rado agent and they forwarded the watch to Rado for repair. They advised that the glass needed to be replaced along with the bezel and in addition they advised that they had...

Rado Watch / false advertising

May 21, 2012

Ordered a Rado watch on the internet, they delivered a R.E.M cd. When you try to call or send email, they just ignore you. Now I know why people are scared to order online, because of dishonest companies like these.

Rado / watch glass came off

Nov 21, 2011

I bought this rado watch little bit more than 2 years ago and use to just wore it occasionally. Just one day while at party, the top crystal glass just felt down on its own. That was so embarassing when you hav bought such an expensive watch and u never expect atleast tht to happen. I went...

Rado Watch / warranty and switched during repair


I bought a Rado watch during a cruise...duty free. I was told they were an authorized dealer. I dropped the watch and the stem cracked. I took it in for a repair under the "lifetime" warranty. They said that the cruise dealer was not authorized. They sent my watch to a repair facility...

Rado / overpriced


I have another rado watch complaint. I bought 2 watches of rado diastar last July ( just last month ). It was really expensive, but bought it for myself as present during hard days work. Four days after I bought it, my watch accidentally fell down from the table where I use to put it. Thi...