first of all, I want to agree with dawni.
I have NEVER had an issue returning something at walmart.
well, I shoudn't say never had an "issue" but I've NEVER been refused.
They DO take EVERYTHING back REGARDLESS of reciept, timeframe, price, and within reason, condition of product. You can almost destroy a product and return it for exchange or full refund.
I bought a book for my mother for her birthday. I got confused about the author's name, and ended up buying a harlequin book. I got home before I realized it was the wrong author, and went back to exchange it. The cashier gave me a rediculously hard time returning it. (I blame PMS, cuz she was a real ###. I think I got her fired that day too. I've never seen her again.) I refused to accept "no" for an answer, as I had only been in possession of the book for 2 hours. Their policy is not to return reading materials as you can read them, and no longer have use for it. Walmart is not a library! However, after speaking to the CSM (who I found out was as useless as the cashier in the first place), then speaking to the store's GM, they concluded I couldn't have read an entire novel in 2 hours and decided to give me a gift card instead of cash, even though I had a reciept.
I have also bought headphones, used them for 3 or 4 months, broke them, and exchanged them for "defect".
I also was doing some returns at a few stores, and I had bought diapers at zellers when they were on sale. I bought 5 boxes. my kid outgrew them by the end of box 4. so I had a box of diapers that were too small for him now. I knew they were from zellers, but figured I'd try to exchange them at walmart.
The cashier scanned them, barcode of course did not register in their system. She says to me: "are you sure you bought them here?" I said "no, not sure at all." she said "ok. I'll have to give you last sale price, on a gift card. is that ok?" I said "could I just exchange them for same product but bigger size?" she says "sure. you can go pick the product and bring it back here, and I'll swap it for you."
I have also managed to weasel my way into returning opened console games. its a rather easy exploit. Buy it, burn it. take it back, say it doesn't work. they exchange it for a new 1 NOT opened. Now the tricky part. Lose your reciept, and return it w/o reciept. they give you gift card. buy something new.
So to conclude, Walmart may sell "cheap" products, but they sell them at a "cheap" price. Dont expect EVERYTHING in that store to last a lifetime. You get what you pay for! but also dont knock them. its probably the best store in terms of customer service on the planet.
I had an issue at zellers. I wanted to return something I bought the day before WITH a reciept.
they refused to give me cash because I paid with my debit card.
or rather, I paid with my WIFE's Debit card.
I did not have my wife's debit card on me, and she wasn't with me. they refused to return it. they said I could exchange it, or take store credit, OR they could refund it to the SAME Debit card.
I told them to refund it to MY card, because we have a joint bank account, so it makes absolutely NO difference. I spoke to 2 managers who basically told me to go F**k my hat.
you wanna knock a store, knock zellers.