Vons / bakery

Claremont, CA, United States
Contact information:

I ordered cupcakes for an autism clinic a week in advanced. They were a special order and airbrushed. I ordered two dozen and had an employee pick them up. They only provided her with one dozen. When I called the bakery, I spoke with Daniel who was extremely rude. I explained to him that the event was in an hour and we were missing half the cupcakes. He indicated that there were no cupcakes available to come in the NEXT DAY! When I asked to speak to a manager he also indicated that I would have to wait an entire day. I asked for a manager again and he laughed and hung up. I then went into the store and had to wait 20 mins to speak with the manager Holla. When I told her the customer service at her location was unacceptable, she walked away. I never received the full order of cupcakes for the autism clinic.

Jun 16, 2017

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