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Vodacom / summer gigs promotion

1 South Africa

We upgraded one of our contracts online in December. We were supposed to get some vouchers with the upgrade - one of them being a Makro voucher. To date we've received all our other vouchers except our Makro voucher. We've been contacting Vodacom on numerous occasions only to be told they will escalate or we need to call the call centre, which we have done on numerous occasions. We've had the same issue with our previous upgrade. The fact that we are just being ignore is most annoying. Customer service does not exist! Management clearly does not know what they are doing because escalating and escalating for over a month already is ridiculous! We will continue to post our dissatisfaction on every possible platform until this issue is resolved, we are not just going to disappear!

Na
Jan 24, 2019

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