The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Vodacom / false advertising on contracts

1 Pretoria, South Africa
Contact information:

Took out a contract with vodacom on 01-Oct-2016. Took the device with Smart L+, where you get 10GB once of data an R10 000 schooling thing(not that I care about it).
Now on the 1st of Oct. In store at Mall at Reds they told me that I will get 5GB now and 5GB beginning Nov. sounds awsum. After 24 hours I phone vodacom 111. They told me that it was not activated and they will activate it an it can take up to 72 hour, so I wait again. That passed by an still nothing so I phoned again. This time they said that it will only be activated 1-Nov when my new contract starts. So I was very disappointed with this. The 1st comes and my new contract kicks in but no 10GB data. So I phoned again big apology from the lady and that it will be activated within the new 2hours. So I wait 24hours, still nothing. I phoned again and every time they apologize and say it will be activated. I told the last lady I spoke to on Thursday that if Friday it's not activate I will give Vodacom up for False advertising.

Fr
Nov 4, 2016

Post your comment