Vodacom / dropped calls and terrible customer care

Gauteng, ZA
Contact information:

Date 25.112.016
Customer care number 082111
Been dropping calls for 3 days now! After holding for 7 minutes they could help me as I did not have an account number with me - after all I just confirmed my bank details, home address, id number and package deal. Seriously - I am in the middle of no-where, I cant make a call but somehow I must have a statement with me to verify my account number.

They are dropping the ball yet they make it my problem?
Have been a client of them for many over 10 years!
It is just disgusting as these service providers think we owe them something as in actual fact the are the S-E-R-V-I-C-E provider, obviously a concept they do NOT get!!!

Nov 25, 2016

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