Vodacom
reviews and complaints

I have been calling vodacom for the past 2 months now.
They told me that I can definitely migrate the end of this month.
When I called today (29 november 2016), I have been put through to 5 different departments and not one single department / person can help me.
They cannot even pick up the contract that I want to upgrade to.
The last agent told me that I should call the after sales department which will be able to assist me very quickly, only to find out that they only do cancellations and that I can only migrate after 7 months. The agent I spoke to last month checked my profile and said that I can definitely migrate the end of this month. I cannot wait any longer. My job consists out of using data, and I need 20gb asap. This would mean that vodacom will make more money out of me. But it doesn't seem that any trained agent is willing or able to make sure I get what I need. I am heavily disappointed in vodacom. And if no one can help me within the next 24 hours, I will make sure that my contract gets cancelled. I don't care what it takes. I want nothing to do with vodacom if this problem persists any longer. It's absolutely shocking how none of the staff members has a clue on how to help me. Don't they get any training? Don't they live by the motto to go out of your way for a client that has been with vodacom for 15 years now?

Ezelle fourie

I contacted Vodacom the first time on the 21st of November 2016 to complain that I cannot make any calls. As soon as the person answers there is 2 beeps and the call cuts. I was supposed to receive a reference number but did not receive it.
I then phoned back on the 23rd of November to ask for feedback. The consultant only said that the query is still with the technical department. I then spoke to her Manager, he advised me that the query needs to be resolved by the 24th at 11:00by the technical department. I still have not received any feedback and it is the 29th of Novemeber.

I had to get a pre-paid simcard "CellC" so that I can phone out. I have had to buy a lot of money's worth of airtime, because I cannot use my service that I pay over a R1000 a month for

In the beginning I received free minutes for dropped calls, but it is pointless if I cannot use them. My data works fine

I feel that the service I received is pathetic, not one person contacted me to let me know what is going on.

Hi my name is sheldon grobler

On the the 21st of novmeber I called the vodacom call center to upgrade on my contract (number of contract, [protected])

After speaking to the agent at the upgrades department, I upgraded to a sony xperia x

The agent confirmed to me that I can expect delivery in 5-7 working days

On the 29th of november, I once again called the upgrade department as I still did not yet receive my new phone/order

Various times, I called the department, I informed them to contact me on the following number to schedule delivery : [protected], no call has been recieved yet

On the 29th when I called the upgrade department, I spoke to an agent with the name leah, she confirmed to me that they have done everything on their side and the order is with the courier (ram hand to hand couriers), the agent also gave me a tracking number : k0088066, and confirmed that I can expext delivery, once again, I told the agent if they should contact me for delivery address, they should do so on [protected]

After I spoke to the upgrades call center agent, I called the courier services to get an uodate on my order delivery from vodacom, they confirmed to me that they have'nt even picked up the product form vodacom, yet, leah form the uogrades department said I can expect delivery.

Please advise when I will receive my upgrade!

Sheldon grobler
Id; [protected]
Contact number ;[protected]
Number upgraded ; [protected]

I currently have a flexi 200 contract paying R569 per month for an iPhone 6plus, the phone has now failed to operate and I have sent the phone to the iStore as the phone is out of warranty, they came back to me today with a quote of R2500 to repair the phone, I am not happy at all as I have taken meticulous care of the phone and was told it's a hardware problem, my phone is only 4 months out of warranty and I cannot be paying so much money per month for a phone that does not work, I have taken this up with apple support to and am yet awaiting feedback.
How can one pay for a phone that cannot even last the duration of the contractual period, again I take very good care of my things, glass screen protectors and silicone phone cover at all times, I am currently using an iPhone that is 6 years old at the moment which should say a lot.
As many people I use my phone for work but I solely rely on my phone for work as I need to run an app to receive work at all times, this app cannot run on an old device and I cannot go and buy myself another phone as I would then still be liable for the repayments and still pay my monthly bill to Vodacom.

I approached the store to possibly upgrade early and was told that is not an option. all I would really like is for my phone to be repaired as this was not an act of negligence on my part, again I would like reiterate that I solely rely on my phone for work and cannot work without an android or iOS device.

Should you need to communicate with me regarding this matter please email [protected]@gmail.com
[protected]

Regards
Marche Daniels

My id number is [protected] the number I am complaining about is [protected].I signed a 24 months contract with vodacom sometime in may or june i cant recall the exact date.I got a J5 cellular phone and bought a sim card.My sim was supposed to be activated in 48 hrs but it was never activated contacted customer care but did not have the new number in question so they could not assist me they picked up my other contract but not the new one.made an effort to contact the store but when i went to thr store they were offline so they said they can not help me.In August i received a statement from vodacom with interest beong charged on my account but I dont even or never had received airtime from the number.went back to the store in maponya were I took the contract they also could not pickup the number later in september my account is accumulating errors but i dont have the sim card that they claim is activated.spoke to the store manager eventually she took the matter and i gave her my bank statements.but I have not heared anything from her and its already a month.my account is in errears but I have not even once received airtime from vodacom.but I am expected to pay now an amount of R1.130.06.I personally feel vodacom has bridged our contract i signed a contract stating i will get J5 samsung cellular phobe plus 200 airtime.but I only got a phone and no airtime.now they took my account to the legal department but they are the ones who were at fault not activating my sim card.but I am expected to pay gor the service that was incomplete they are blaming the sales assitant who resigned.Can you kindly assist regarding this issue because I am so tired of the poor service I have been getting i am doing all the run around as if this is my fault.I am also taking the matter to Hello peter to assist me.

My contacts are [protected]

I called 082111 and was put on hold repeatedly for up to 58 minutes at a time and then cut off!
Unacceptable.
They have been repeatedly unhelpful over a range of issues.
I cannot wait for my contract to expire so I can change service providers. Not just because of the abysmal service but because of the exorbitant data costs I've been getting recently despite me significantly cutting down on my data use.
For anyone considering getting a South African vodacom/vodaphone contract, please reconsider and look to another cellphone company.

Good day
on 28 November 2016 at 16:30pm i received a call from [protected] offering me one of your contract packages and i politely declined then the sales lady changed the whole thing saying (in a rude manner) that she is actually offering me a job and i am busy saying not interested, not interested then dropped the phone. i am so not happy. help. why would she do that?

Hi

I am Melusi Ngcobo on the 30 of October I have submitted my phone at jabulani repair centre BlackBerry Leap job number [protected] on the 12 November I want there to check my fone when I get there nothing was done on my fone yet I had to rebook my fone again for repair

Then again I was told my fone ime number is not appearing on they system head office no even today nothing yet has been done on my phone its been a month now it not my folt that its not appearing in their system like really I have been using vodacom for more than 10 but really after this I am starting to loose hope after calling Vodacom they ask you on how they can improve their service my time has weisted

I am looking forward to hear form you guys with 5 GB data for 3 months

Kindly yours
Melusi Ngcobo
[protected]

On the 8th of November, we went to Nelson Cellular in the Modimall. We needed to get a laptop and phone for a new business that we are opening. We were introduced to the G TECH phone that looks like a switchboard, but is also WiFi capable. Because of this function, we decided to take it.

Once unpacked, we connected the WiFi of the phone to the laptop (and it showed that it was connected), but as soon as you go in to google, it showed that the network is not connected.

We then took both the phone as well the laptop to a IT guy, which also struggled to get it connected. He advised that we take everything back to Nelson Cellular and ask them to assist.

It's been a week already since we requested them to show us to get this working. Every day they promise that they will have it sorted out by the following day. Even them, that is selling the product, can't get it working.

Today, we went back to them to request that they pay our money back, and the answer was that it's not going to happen - they will not pay back our money.

I think that this is really bad service delivery. How can you sell something if you don't know how it work? And if you can't figure out how to get it to work, refund the client then!

I hope that Vodacom Headoffice will do something about this. Nelson Cellular in Modimall (Modimolle) is giving Vodacom a really bad name.

Hello
I have something reflecting on my name saying it's from 2009 I have not been contacted about this at all I urgently need. A letter to say that this has been wiped as. I currently have a situation financially and they are disputing this my ID number is [protected] please reply asap with a letter stating this my email address is enrico.[protected]@gmail.com

I opened two u flexi 200 accounts where they asked me to pay 2000 rand in per phone to reduce month due's but it never did, so when I call vodacom to state my story they tell me it's because my credit score was 2 low so you usually have to pay in that amount to be able to qualify and it makes no difference on your months due or anything. Bullcrap as my credit score isn't low at all, I own contracts currently at telkom and I had perfect scoring according to them and hadn't had to pay R2000 vodacom is nothing but skelm. Not recommending anybody to Vodacom . Rather go telkom or cell c or mtn never had problems like this with them

On 26 november I was in store for 3 hours to take out a contract! I was very patient but my request for a sim swap was not done.

Also my tablet that I got as part of my contract package is still not activated after 24 hours.

The staff is very unhelpfull & even rude at times. They will leave you just sitting there to help other costumers.

Also there is no aircon in the shop so it is extremely hot & it makes matters worse.

Today, 27 november 2016 I am back in the same store & have already been waiting for an hour. There is only one person (The rude one) that can help me with the contract issue.

When I asked to please see the manager o was told that he is bussy at the back at the moment.In the hour I was standing here there has been no sign of him!

I am going to log this in with hallo peter as well.

I have been with vodacom from 2000 but this is really just to much!

Lindy kok
[protected]

Date 25.112.016
Customer care number 082111
Been dropping calls for 3 days now! After holding for 7 minutes they could help me as I did not have an account number with me - after all I just confirmed my bank details, home address, id number and package deal. Seriously - I am in the middle of no-where, I cant make a call but somehow I must have a statement with me to verify my account number.

They are dropping the ball yet they make it my problem?
Have been a client of them for many over 10 years!
It is just disgusting as these service providers think we owe them something as in actual fact the are the s-e-r-v-i-c-e provider, obviously a concept they do not get!

A2-1x6x-gmq1f9

I think your customer service is very poor! I would like to post this poor service on social media.
I am without reception every afternoon, and the answer I received after numerous call's (with chineta) and emails is that there is no stock at the moment and can take up to 6 weeks?
I am not able to run my business with no reception!

Awaiting your urgent reply and feedback
A'shell pienaar [protected]

I placed an order for an upgrade to my mobile phone via Vodacom's online upgrade facility on Monday 14 November. Vodacom's upgrade service is called "Next Day Delivery", in the Terms and Conditions, however I only received my upgrade delivery on 24 Thursday November. This is unacceptable and false marketing. There should be some form of communication to the client as to when it is expected to be delivered and compensation when the marketing they promise aren't delivered on. Cellphone companies easily penalize you when you are late with a payment for 1 day, however they deliver more than a week late on their commitments and it is just excused without some kind of apology to their customers. There isn't even a contact number to reach them on available or a tracking for the delivery - I had to resubmit a query for them to contact me, on which they didn't even respond.

On the 14/9 I handed in my phone to Cresta Repairs requesting the repairs to be claimed from insurance. I received my phone back a few days later, paid the excess for the repairs only to find that when I turned on my phone it was stuck on the Apple Logo.

I handed it back in on the 27/9 and received the same info - I would receive a repaired or new handset within 10 - 14 working days (Job [protected]). I have been into Cresta several times as well as called the Repair Centre and no one can give me an update on the status of my phone.
Cresta provided me with proof that it was sent to ARC and signed for by Milly on the 17/10. Which is 5 weeks ago! My query has been escalated to Boitumelo at Vodacom Escalations Repairs and despite several emails (since no one will send me a number)! I have received no response. I have contacted Cellsure and they received no feedback that the phone was not repaired properly and have also escalated the query - no response! Your social media team had the cheek to tell me to be patient despite me waiting 2 months! I get blocked from any supervisor, people promise to call me back and no one does! Where is my phone?

I urgently need my repaired phone or replacement phone! It has been over 40 working days and not 14 days as promised. I have been a Vodacom customer for over 10 years and spent thousands with you!

I would like an urgent update please!

This is a review i wrote on hellopeter a week ago:
About two months ago a 3rd party company from vodacom contacted me to sell a mobile wifi router as a top up to my excisting contract which i have had for 15 years with vodacom. I received the router, but have not been able to use it for 2 months now. After several attempts in phoning vodacom, going to the local vodacom shop in river square, vereeniging, nobody has been able to help me fix the problem. Everyone just transfers me to the next person, and the cycle continues. I am frustrated and i demand my money back for something i have not been able to use and have paid 2 payments on already. I do not want this router anymore, it has just caused me frustration, time and money to drive to the vodashop every time. If vodacom doesn't come to light soon, i will name and shame them even more, i will not upgrade my contract again.

Vodacom responded:

Dear customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***please note*** beware of phishing scams.

Vodacom will not contact you via whatsapp to request your personal details

Regards,
Vodacom consumer website team

I have not received a call to this date.

My number does not show when I make outgoing calls. Told by Vodacom that I need permission from them for this to happen, since I upgraded to a new phone last week. I've been with them for years and this is the first time I've heard of this.
Call logged Sunday 20/11/2016. Informed it would take 24 hours to unblock my number. Monday 21/11/2016 - no change.
Called Tuesday 22/11/2016. Informed that my issue had not been logged and would be done so then. Again, told to wait 24 hours. Wednesday 23/11/2016 - no change. Called AGAIN.
After yet again going through entire security question rigmarole and listening to automated messages for the first 3 minutes of the call, finally got to speak to a human.
Was told by 'Solutions' agent to switch phone off at 17:18, and back on at 17:33, and that he would call me back to check that change had been effected. No change. No call-back.
Received message this morning (Thursday 24/11/2016) to say my query had been closed, despite there being NO CHANGE and my original issue remaining UNRESOLVED.

Good Morning,

My first problem yesterday was that I phone in because I noticed that for the last 2 months I have not received the notices of you have reached 50 %... of your a call limit message and that is how I controlled my account to reach a certain amount on my bill, and now my bill is high on data usage because normally when i receive that msg I load data So I asked them to add the 100 again and I wanted them to look into who give the authorization to remove the call limit because i certainly did not.The lady said that so fixed my account and some one will contact me regarding the complaint.

After that I was unable to make any calls I did receive calls and i could go onto the internet so my phone was not soft locked.

I phoned again to state that I could not make calls the person that I spoke to stated that he needs to do a sync on my phone I must leave my phone of for 15 min and switch it back on again.I did that now my phone was completely dead no call in or out HUGE PROBLEM because all my business comes through my phone.

I phoned again the lady said it might be the soft lock so i add money to my account to enough to unlock my phone.

Waited an hour or two the switched on my phone still no luck no calls in or out.

Phoned again same story lady promised me this morning my phone will be on first thing this morning my phone is still of and I phoned again spoken to a gentlemen he said the person that did my sync put me on a roaming thing and technical needs to fix it it will take a couple of hours.

The thing is all my business goes through my phone now if new or old clients phone me the phone said not registered network so with other words I am loosing that client because they will think they have the wrong number.

This is really unacceptable I have been with Vodacom for years and don't expect this service.

How is this going to be resolved and how am I going to be refunded for my loses and inconvenience ?

Can you please assist.

Kind Regards
Zane Vermaak

I use my phone for business use and today while busy on a call with a client, the call cut off. I tried calling the client back and the call won't go through and a message comes up...not registered on network.
I later had to use my wife's phone [mtn ] to call 082111 for help. When they checked on the system ...apparently some idiot at the shop blocked my number...the agent referred to it as Sadmin. I was last at vodaworld in March 2016 for my upgrade. So don't understand how this incompetent person could do this. The call center agent said he is waiting for his supervisor to sort out my problem and they will call me back. It is now like 3hrs later and still nothing.
Potential clients etc could be calling...and with me hot answering...who knows how much business i am loosing because of one incompetent person.