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Vodacom / contract cancellation

1 Monotone, South Africa

I have two accounts with vodacom on this numbers: [protected] and [protected] (which I took for my sister.)

With contract on [protected] I didn't know it was an open contract until I saw an invoice of over R3500. For a R39 data contract I ended up paying more than R3500. I queried and no consultant seemed to be willing to help or explain nicely. I wrote mails and I called and no help.

And I requested the contract to be changed from open contract but even today it was never changed, no consultant seems to be willing to change my contract.

Because I love Vodacom and I have forgotten about the I'll treatment I got. On 8 December 2017 I renewed my contract. And today when I checked my invoice R131 was deducted for vodacom live something that I didn't even subscribe to. And consultants are telling me I cannot get my money back they can only cancel it.

Now I want to cancel all my contracts and they are taking me from one consultant to another.

Surely vodacom doesn't protect its clients.

Dec 28, 2017

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