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1.1 3941 Reviews

Vodacom Complaints Summary

104 Resolved
3836 Unresolved
Our verdict: If considering services from Vodacom with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vodacom reviews & complaints 3941

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Newest Vodacom reviews & complaints

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D
8:07 am EDT

Vodacom lies

I am a vodacom client for many years nobody can sort out my problem. I have some unknown person on my account every month its my id my cell numbers but not my name. now i can"t even clam from my insurance because the account is not on my name and my phone has been stolen. Every time i try get it on my name i'm told i must deal with vodacom and they tell me i need to go to a vodashop.

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7:04 am EDT

Vodacom contract phone

I applied for a second contract line under account i1772638 at kolonade, and walked out of store with a number that was never loaded with airtime for four months now instead other number [protected] dat i dont know appeared on my statement, i went to the store 4 times and never get help and call customer care several times whereby they cancel the number from contract but still the number is appearing on my statement and billing me.who must account for the bill ?as it keep on blocking my other line because of errears.

Please help

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11:07 am EDT

Vodacom cell phone contract

Good day

I am very frustrated and unhappy with the service I received recently at Vodacom, I am writing to you hoping that you could assist.

I have a contract with you vodacom which is ending end of this month (March 2017).
I made a call beginning of March 2017 advising your consultant that I won’t be continuing with a contract, I am cancelling it .
Vodacom deducted the said agreed amount and credited my account with R 200 airtime as usual.
To my surprise that airtime was taken away and was left with zero balance on the 14th or 15th of March 2017.
I had R64 or R54 left in my account.

I spoke to a lady by the name of Nonkosi on the 17th of Mach 2017 regarding the issue, she refused to give me a reference number for the call and promised that she will escalate the matter,
and will be sorted within 24hours probably. That never happened.
I spoke again with a guy by the name of Thabo, he also promised that this matter will be resolved and gave me a reference number [protected] and said he will contact me today. That never happened
I phoned Vodacom again today and still no one was intend to assist me, they just forwarding my call from one person to another and have to explain myself over and over.
I requested to speak to a manager and the gentleman at the contract department refused to forward my call to the manager.They just don't care!

As a customer, It is very sad that I’ve been given this kind of treatment. The money was deducted as per the contract but I didn’t receive/use the said airtime as agreed.
I would like to receive the airtime that was removed from my account or the money deducted for this month be reversed to my account.

I am hoping to hear from you with the positive feedback !

Warm Regards
Masegou

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Missjojod28
, ZA
Mar 26, 2017 11:29 am EDT
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Vodacom call centre agents do not know what they are doing. my contract also ended February 2017 and I requested that they change my number to pay as you go instead Vodacom debits my account in march .when I call through they mentioned that they would reimburse me my debit order and cancel my request now my number has been suspended and every agent I speak to can't seem to sort my problem and reconnect my number. never again will I advise anyone to sign up with Vodacom if this is how we are treate as customers

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5:26 am EDT
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Vodacom locking of lines due to incorrect billing

On the 25 November 2016 I signed a Vodacom contract for my daughter, the contract which we took was uChoose Flexi 200 for R599 per month. Instead Vodacom loaded a contract for uChoose more Data 4GB and debited my banking account with an amount of R2043.63. They did not credit the incorrect contract loaded. I have called Customer Care numerous times and to date this has not been corrected and now my lines are locked almost on a weekly basis as they have still not sorted out the issue. I am at my wits end with Vodacom and feel that they are in breach of the Consumer Act and I am within my rights to cancel this contract.

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3:20 am EDT

Vodacom vodacom mobile router

Good Morning
I received a call from a Sales consultants offering your mobile router, what allot of false advertising according to your store at N1 City.
I was told that I needed to Rica the sim card, get to a store and then told its not the case. I was also told that data not used would be carried over, apparently also not the case as well as if I have a tablet I can trf data apparently also not the case.
All I have been doing is calling vodacom and been transfered from Pillar to Post, no one is yet able to explain anything to me regarding this router.
I have had no choice but to request collection, onlt to be told it can take up to 7 days I then need to call back three days after this to cancel it as it cant be done now.
What a joke so once again as I client I must be inconvenienced trying to call back to get this canceled?
I now also get told the card is activated already yet I know nothing about this, your store tells me nothing will be activated until I do so and was thus unable to help me!
Everything is still in its original packaging unopened.
I want this Router collected ASAP and there is no debit to come off my account for this or I will take matters further.

I am totally appalled by this shocking service!

Sam
[protected]

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2:44 am EDT

Vodacom service

Vodacom is not able to pick up one payment.They do not change any personal details as requested on numerous occasions. Vodacom cant load a payment arrangement and keep on sending overdue accounts when payment was done. I have already send the proof of payment 5 times with no joy.
They advised me of the receipt of the proof of payment but no payment was allocated or picked up by them.
Vodacom service when from best ever over last 20 years to the point where I want to change suppliers. Vodacom don't follow up, they rude, they hang up on customers.

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6:31 am EDT
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Vodacom wasp and content charges

The number in question is [protected]. On 31 January 2017 I submitted the first request for further investigation into Content Services charged to my account for several months. The amounts escalated over the period. All WASP services were cancelled. To date I still do not know what WASP services were charged for. I don't know how we subscribed and agreed to the charges. I want to know who took my money, and what for? I want to know how and when I gave permission? To top all of this off, even though we are now extremely sensitive to any WASP services and/or possible subscriptions, another R 12.00 is reflected on my proposed invoice for March 2017. We definitely did not subscribe to anything. I am being told by the call centre that I cancelled the WASP service in question on 10 March. I definitely did not cancel any WASP service on 10 March. I phoned to follow up on my initial query from 31 January AGAIN. Please fell free to listen to your "recordings". I insist on this matter being investigated further, and I want to know all the facts as requested above. My number is [protected].

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2:11 am EDT
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Vodacom fixing my phone

My phone, Cell number [protected], was getting very warm and the battery did not last. Some days until about 10 am and other days until about 4 pm. I took it on the 5 th of March 2017 to the Somerset Mall branch where they told me that it should be taken in to the Somerset West Branch. When I got there they were closed. I am working and could only go back on the 7 th of March 2017. They took it in and told me it could take 7 to 14 work days to repair. I did not hear from them and phoned them on the 17 th of March. They told me that there was a problem with the battery and it should be replaced at my own cost as the 6 months warranty expired on the 6 th of March 2017. I feel that I was in time, but they were closed. I thereby request that it should be considered in time as I did go to them before the 6 th and I was actually still in time by only one day. Kindly please do not let me pay for the battery ( R 605.00)Kind regards Janie Brink ID [protected]

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5:58 pm EDT

Vodacom retention department failure: no extras given

Hello service team,

My intention here is be a normal, balanced customer (and not one of irate customers i know you all deal with)

The facts are 2 years ago, i wanted to leave vodacom because your data packages were not nearly as good as the competition. However, your "retention team" called me and asked me why i was leaving? I answered because i found much better data deals with other providers.
The lady in the department, said she could offer me extra data every month if i signed on for another 2 years. I agreed because it solved my issues needing more data at a better rate. In short, with her offer, your data charges matched the competition.

Please note, I have this email in writing. And upon calling in for over a year, i have got nowhere. Its been so long that the person no longer works there as well.
And i was led to believe that i have had extra data every month.

But i have not, ever, got that offer to be activated. How do i know that? My PA has been looking for me to get a deal for the iphone 7 over the last few months. What she discovered is that for the last 2 years, i have NEVER been given any extra data -and there are several months where ive been charged premium rates for going over a limit that i was led to believe was much higher.

As a result, i feel huge rage towards you -because i feel tricked into staying with Vodacom and not getting what was promised. Now two years later, i can see that ive never had single mb of extra data at all.

Can i propose: I get any and all of my money back for that promise?

That way i get what was promised to me and you get the opportunity to make this right.

sincerely,
Robert Craig

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9:55 am EDT
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Vodacom xa ultra

Hi i have visited a vodacom 4u store at Trade Route Mall on the 4th of March to do an upgrade. It was for a PS4 and Experia XA ULTRA. Today is the 20th of March and i still dont have the phone. I have been to the store numerous times and they cannot give me an exact date as to when i will get the phone. I have spent alot of money on airtime and petrol to keep calling the store and going back and forth. The store cant give me an exact date as to when i will be getting a phone or give me alternative. If i dont have the phone by next wèek Monday im am laying a complainant on Hellopeter
Please contact me on [protected] Donavan
IM REALLY PISSED OFF NOW
THANK YOU

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5:09 am EDT

Vodacom customer repair

Good day

we booked my husband samsung a5 phone in repairs for repairs on the 10.03.2017 at the nelsons cellular modimall job no [protected]
we went to the shop on friday the 17.03.2017 they said it is too late i must phone polokwane today.I spoke to the repair centre they did not received the phone yet i phoned the manager all she can say is sorry the phone was never send for repairs this is now 8 days later how long am i going to wait for my phone to get back from repairs .This is not the first time this happend at this store that is why i went to mokopane for my upgrade they are not able to do there job at all

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4:46 am EDT
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Vodacom customer service

I went online to confirm my upgrade date with vodacom. At same time receive sms from vodacom stating my upgrade is due 14 March 2017. I went to the local branch at Lephalale mall. With some "system " problems the papers could not be printed. I was promised by sales person that my paperwork will be sorted out the next day. Today is the 20/04/2017 and still did i not receive my upgrade paperwork nor even the phone. This is absolute poor service from vodacom.

Regards
Charlie

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2:17 am EDT
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Vodacom 9 hours no service yesterday in ashton and surrounding areas

To whom it my concern,

I am extremely upset and disappointed with Vodacom and their call centre staff.

Yesterday from 9am to 5:15pm Ashton and surrounding areas where left with no service. My business for the day was completely shut down as I depend on my phone and internet connection to operate. Without notice I was cut off for a full business day from clients and family. To top it off, I am so devoted to Vodacom that I don't even own another network sum nor does my other neighbours.

When service came back at 5:15pm I called your call centre to ask what happened and a few things on that call had my blood boiling
1. The agent told me no one reported it ( after doing my own investigation later on I found people who confirmed they called vodacom and reported it the morning already)
2. She basically told me that vodacom had no idea or awareness of the issue
3. Not ones did she apologies for the inconvenience I suffered
4. She was supposed to sent me sms with an email address to which I need to forward my complaint, I am still waiting
5. I mentioned compensation amd I had to explain and give examples to her like she was a child in order to understand what I was saying, instead of helping on my query from an pre paid perspective she tried to pass the call and buck to contracts department.
6. She made me feel like discrimination has just taken another face, as a prepaid customer I felt that contract customers are dealt with more importantly.
7. I run a hospitality consultation service and my clients were very disappointed as their current and potential guest couldn't get a hold of me at all, my income lost for the day currently stands at R1200 and I am unable to recover this loss.

Vodacom I really feel disturbed not only of the lack of network service yesterday but by the poor service your consultant delivered yesterday.

Kind Regards
Chantal McKeet
[protected]

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11:20 am EDT
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Vodacom cell phone reception

We are living on a farm and everyone knows how dangerous it is lately. Vodacom is our cellphone provider. As seen in the picture attached/below: this is the only way in which we can get cellphone reception. I have logged complaints at Vodacom for the last 4 years and instead of getting better, the reception just gets worse. I pay my account every month on time. But for what am I paying? For us to make a phone call, we need to drive to the road until we get reception. If we have an emergency on the farm there will be no way of communication. What does Vodacom's slogan means: "Power to you". How do I get the power without any cellphone reception?

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5:24 am EDT
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Vodacom call center

I contacted the call center over a week ago and asked for my overdue account as I am now overseas and have not received anything form Vodacom for the last few months. I was told while I was on the phone by legal that an email had just been sent regarding the outstanding amount so I could pay it.

I am STILL waiting for this email to arrive. HENCE I cannot pay my bill. The People In the call center were rude and completely clueless and every single person told me a different story. I cannot pay my outstanding amount that Vodacom has requested if i have not received a bill for this.

I am disgusted in the service form Vodacom!

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12:49 am EDT

Vodacom vsp account status sms

I used to receive a scheduled sms with my account balance every morning at around 09h00 which is a reasonable time.

For the last few months this sms is coming through at random times and I know the balance on it is wrong.

This morning was the final straw when this sms woke me up at 04h00.

How do I unsubscribe for this useless message? Or are you planning to fix it so that it works properly like it did before and comes through at 09h00?

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12:27 am EDT
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Vodacom contracts and phone upgrades

Good morning. I mr rs ahir is very unhappy with the service im receiving from vodacom regarding my upgrades. My second number which is [protected] was due for upgrade in january and requested a samsung s7 and they said I dont qualify, my account is paid on a monthly basis. My debit order is set on the 27th of each month and some months vodacom debits me on the 28th which says unpaid so I go in personally to a vodacom store and pay the amount. My number which is [protected] is due for upgrade in april so im not sure whats going to happen. Just imagine the contract for the [protected] im paying each month for 150 airtime. Could you please assist or rectify the issue. Im also paying over a thousand rand for yhe 2 contracts I have. Im very concerned and angry cos im a vodacom customer for over 15 years and to be treated like this is totally unaccepted. Kind regards. Ranjay ahir.

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8:04 am EDT
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Vodacom service

lost my iPhone last week and went to Garankuwa for service where they managed to help track it but since the battery was low the guy was unsuccessful.He asked me to maybe try again after couple of days maybe it might be on again.
Since I work at Brits Mall I went there today for a sim swap & the problem I had with the phone I received as a gift, Huawei Plite.Everytime I receive a call on it, it just says "unknown", & decided to try tracking my iphone.
I got into the store & a lady at reception told to wait for consultants for sim swap since they were busy and for the other issues for the 2 guys sitting on the other end & they also had customers.When I saw that one was done with a customer I immediately went to them & explained my issues.Thats when one said to the other go to the other computer and help her, the other said, no you go, they began debating among themselves so I ask about the other issue then I got same response, thats when they said I must just wait for the consultants who were still busy with customers to help me where as they were available and the lady at reception clearly stated that the two can help with tracking and caller id issue.
I am very disappointed with the service I got there, they are not customer centric at all, I expected better at that branch since I work around there and have a contract which I took up at that particular branch.
This kind of behavior is unacceptable since I can't be told I could get help at a certain individual andtgen they play around during working hour, we are there to be serviced and since it was after work & time was not on my side I just left.I dont have a problem waiting for service but when people are available to service and decide to play around then thats something else.
I would have to go Garankuwa even though most of the time I knock off late.

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6:24 am EDT

Vodacom m pesa

services zenu zinaboa somtymz mmenifanya nimejiunga mara tatu kutokana na huduma zenu kuwa mbovu.nimejiunga kwa kutumia mpesa mara ya kwanza ckupata txt ya uthibitisho baada ya mda nikajiunga tena pia sikuona
nikaamua ninunue salio nijiunge kawaida
aftr two hrs ndo napokea message za uthibitisho.
jaribuni kurekebisha serives zenu ziwe reliable na kama kuna tatizo muwe mnawajulisha customers on time.

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4:23 pm EDT

Vodacom vodacom smart tab 2

Recently I picked up 4 brochures at different Vodacom stores. I went into respective stores to purchase The Vodacom Smart tab 2 for R899 and on all occasions I was discouraged to do so...I received the following comments
1)Game has it cheaper .
2) I will order and give you a call. Still waiting.
3)I don't have that in stock. Try our other branch
4)our branch does not deal with the lay byes. I was paying the cash price.
I need to know:
Does Vodacom not believe or stand for honesty and integrity?
Does Vodacom condone false advertising and get away with Terms and conditions clause?
Does Vodacom not see itself as a business were sales revenue effects their profit margin?
Does think that customers are not important?
As a Vodacom client it made me rethink about renewing my family, business and my own contracts. There are the other competitors. I have been a loyal Vodacom client and it is sad that your customer service and sales stinks.
I thought to give you guys a chance to redeem yourself.
So will you give me what I want as advertised in the store and booklet or will you look the other way?
Just a note: I understand fully about marketing abuse, the consumer protection act and treating customers fairly.

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Vodacom In-depth Review

Overview: Vodacom is a leading telecommunications company in South Africa, providing a wide range of services to both individual and business customers. With a strong presence in the market, Vodacom has a rich history and has established itself as a key player in the industry.

Products and Services: Vodacom offers an extensive array of products and services, including mobile voice and data plans, broadband internet, fixed-line services, and enterprise solutions. Their offerings are known for their quality, range, and innovative features, setting them apart from competitors in terms of variety and uniqueness.

Pricing and Plans: Vodacom's pricing structure and plans are carefully designed to cater to different customer needs. They offer competitive rates and flexible options, ensuring affordability and value for money. When compared to competitors, Vodacom's pricing strategies and plans stand out for their customer-centric approach.

Network Coverage: Vodacom boasts extensive network coverage and a reputation for reliability. Their 4G and 5G capabilities provide customers with fast and seamless connectivity. When compared to competitors, Vodacom's network coverage and performance consistently rank among the best in the industry.

Customer Service: Vodacom is committed to delivering excellent customer service. Their support channels, including phone, email, and live chat, are easily accessible and responsive. User feedback and reviews indicate high levels of customer satisfaction, highlighting Vodacom's dedication to providing exceptional support.

Billing and Payment: Vodacom ensures billing accuracy and transparency, making it easy for customers to understand their charges. They offer a variety of payment options, including online and mobile platforms, for added convenience. Compared to competitors, Vodacom's billing and payment processes are efficient and user-friendly.

Customer Reviews and Ratings: Customer reviews and ratings for Vodacom are generally positive. Users appreciate the company's reliable services, excellent customer support, and competitive pricing. Common feedback themes include satisfaction with network coverage and the quality of products and services. When compared to competitors, Vodacom consistently receives favorable reviews and ratings.

Corporate Social Responsibility: Vodacom demonstrates a strong commitment to social and environmental causes. They actively engage in initiatives related to sustainability, community development, and digital inclusion. When compared to competitors, Vodacom's corporate social responsibility efforts are commendable and contribute to their positive brand image.

Innovation and Technology: Vodacom invests significantly in innovation and technology, particularly in areas such as IoT, AI, and digital transformation. Their efforts result in cutting-edge solutions and enhanced customer experiences. When compared to competitors, Vodacom stands out for its technological advancements and forward-thinking approach.

Partnerships and Collaborations: Vodacom has established strategic partnerships and collaborations with various organizations to drive innovation and expand their service offerings. These alliances bring mutual benefits and synergies, ultimately benefiting customers. Compared to competitors, Vodacom's partnerships and collaborations contribute to their overall success and market leadership.

Overall Rating: Vodacom receives a high overall rating based on its exceptional performance across various aspects. With their extensive range of products and services, reliable network coverage, excellent customer service, and commitment to corporate social responsibility, Vodacom is highly recommended for potential customers. When compared to competitors, Vodacom consistently ranks among the top telecommunications companies in the industry.

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Vodacom. Make it specific and clear, such as "Incorrect Billing on Vodacom Contract" or "Poor Customer Service at Vodacom Store".

4. Detailing the experience: Provide a detailed account of your experience with Vodacom. Mention key areas such as customer service, billing, network coverage, or product functionality. Describe the nature of the issue, including dates, locations, and any specific employees involved if relevant. If you have had any transactions with the company, include transaction dates, amounts, and what the transactions were for. Outline any steps you have taken to resolve the issue, including any communication with Vodacom's customer service and the responses received. Clearly explain how the issue has personally affected you, whether it's through financial loss, inconvenience, or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Vodacom. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or any other form of redress.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

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9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies from Vodacom or other users to provide additional information or to follow up on your complaint.

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Phone numbers

+27 82 111 +27 821 904 More phone numbers

Website

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