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Vizio / Quality & Customer Service

1 United States

Had Vizio television for 10 months. Picture went out. Called customer service and after hassle of having to take pictures and email them to vizio, TWICE. The second time I made the tech stay on the phone while I emailed. I sent the TV back. No call for 2 weeks. Called Vizio, "Oh, they didn't call you?" TV non-repairable. "We have to replace it. " Two weeks later... no TV. Call customer service on Saturday. "That dept is not open on Saturday but I will call you Monday or Tuesday next week and let you know something" ... NO CALL... I call Wednesday, NO record of call I made two weeks into this and another promise to call and let me know something that day. NO CALL. The replacement TV was sent out and I received it 10/4/10. I didn't get to hook up the TV until today 10/8/10. The replacement TV is BAD!!

Vizio Case #: 1168746


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